Customer Reviews for Bombay Mart
(U-Haul Neighborhood Dealer)

31 reviews

5104 Victoria Ave   Niagara Falls, ON L2E4E3

(905) 357-9535

Location Hours

  • Mon-Sat: 9 am - 8:30 pm
  • Sun: 10 am - 7:30 pm
Special Operating Hours
  • 9/22/2021 - 12/31/2021: 9:30 am - 10:00 pm

Services at this Location:

Contact Us

(905) 357-9535

5104 Victoria Ave
Niagara Falls, ON L2E4E3

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 8:30 pm
  • Sun: 10 am - 7:30 pm
Special Operating Hours
  • 9/22/2021 - 12/31/2021: 9:30 am - 10:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
1.0

The worst Uhaul experience I've ever had their ripoffs they charged us five hundred dollars for a six hour rental beware this place is a scam

RONALDALAN H. 
Rating:
3.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
4.0

Customer did not leave a comment.

Marco V. 
Rating:
1.0

Keeping to promise

CHRISTOPHER A. 
Rating:
4.0

Customer did not leave a comment.

JOHNC R. 
Rating:
2.0

First the owner at the location told us we could only rent for 6 hours but the price said it was for $30 for whole day. He kept trying to pretend he cannot increase the time limit, then increase to like 10 hours pretending we knew nothing. Finally after some time he gave it to us for 23 hours but we are not that stupid, if it is advertised for a day, 6 HOURS is NOT a day. Plus the truck did not appear to be clean whatsoever from the previous use. Will never use this location again or recommend to a friend! Will also be advising on google to people to not try these people.

HASSAN M. 
Rating:
1.0

When I picked up the truck, there was no circle check done also due to COVID 19 I would of thought and even Public Health would of been very upset if they found out that the trucks weren't cleaned. There was pop can, water bottle in the cab and in the back there was 2 garage cans left and cloths on the ground and full of dirt. I didn't expect to clean out the vehicle myself, when I returned and expressed my displeasure the person behind the counter hardly even say sorry. I would of thought he would of apolized or even reemburse me some of the cleaning up. There is a sign in the back that says if it's dirty they will charge $25 obviously that wasn't done because if they would of checked the truck they would of seen that it was dirty ESPECIALLY DURING THIS PANDEMIC

ROCCOL C. 
Rating:
5.0

Customer did not leave a comment.

DMYTRO N. 
Rating:
5.0

Customer did not leave a comment.

YOGESH S. 
Rating:
5.0

Sweet staff. It was great

SHARAKIRUBA T. 
Rating:
1.0

U haul charged me 2 times for the same rental.Never coming back to rent again.Horrible customer service.Got charged twice for the same rental and also constantly harassed me to return my rental even if I had 2 days left to return.

RAJAT D. 
Rating:
4.0

Need drop box for touch less access

ABBAS F. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

RALPH G. 
Rating:
3.0

Customer did not leave a comment.

PAULD V. 
Rating:
1.0

Attendant was late to opening the store so I could not pick up my truck at my confirmed window. Had to wait 30 mins before someone arrived. This location doesn't have furniture dollies so don't bother booking any. Also, I had the truck for a 24 hour rental, return it in 8 hours, but they said I didn't return my truck and contacted Uhaul to report it as stolen. They didn't bother to look outside the store and/or check the key drop box to see the truck has been returned before calling Uhaul and threating me with theft charges.

STANISLAV G. 
Rating:
4.0

Customer did not leave a comment.

Renzhe S. 
Rating:
3.0

Charged me for equipment, did not have equipment. Ignored my payment dispute and proceeded to charge me more money. Moved a whole apartment by myself and was not easy without the equipment and being charged for it all anyways was quite frustrating given that I'm moving into near homelessness here.

Brandon C. 
Rating:
5.0

I was able to schedule my pick up at 8:30 am, on line, but the store didn't even open until 9:00am. I assumed that there would be a locked box to get the keys from with a digital code, since I choose to do my transaction with my cell. Either don't offer 8:30 or have a way to get the keys. I figured since you had my cc online that I wouldn't have to more paperwork there. The guys there were very polite.

Roxanne W. 
Rating:
4.0

Customer did not leave a comment.

Alex B. 
Rating:
1.0

So I needed a uhaul I rented one. And it was a 10 footer. $19.95. Well according to my credit card. A 20.00 uhaul for 4.5 hours cost $64.69. Plus $8.08. I am not impressed. When my other friend went to the uhaul down off montrose and rent a 30 ft uhaul for $20.00. Don't use Bombay.

JOLEENA B. 
Rating:
1.0

They suck. Didn't know what the fuck they were doing and made me an hour late. Then took a deposit more than I owed and said that the difference would be reembersed and that did not happen. So you owe me money and your staff is not trained. So ya you owe me and I'm coming to the facility to make it right hope you give them a heads up

DENISELOUISE W. 
Rating:
4.0

Thanks U-haul and Bombay Mart for nice service.

DMYTRO N. 
Rating:
5.0

Customer did not leave a comment.

OTTOISTVAN S. 
Rating:
3.0

Customer did not leave a comment.

Andrea R. 
Rating:
3.0

Customer did not leave a comment.

NICOLASJOHN M. 
Rating:
5.0

Friendly, good service.

Nathan M. 
Rating:
1.0

A terrible experience Did on line check in prior to picking up truck but it took an hour to actually get the key to the vehicle. Would never recommend this to anyone Was very fustrating plus we had workers waiting at our move location for us to show up with the truck

Darrell B. 
Rating:
4.0

Customer did not leave a comment.

HEATHERLEA M. 
No reviews have been submitted for this location.

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