Outstanding customer service on site kudos to them
Rodrigo F
Customer Reviews for Bomiri Valley Intl Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good
Yuriy HOverall the experience of renting from this location was excellent. We got great service, and the check in and out process was very efficient and quickly done. I've rented from U-Haul a few times and this was the best so far.
Will NThe location and the manager were great and very helpful. My only complaint is the online sign-out is the worst program I've ever used. I never received any information about needing two forms of identity verification involving calling people or bringing a passport or lease agreement. I showed up with my driver's license, which was the only thing I was instructed to bring, and then all of a sudden I need all this extra stuff? Luckily the manager helped me out, otherwise I wouldn't have been able to sign out the truck online! What a joke!
Spencer MExcellent Service!!
Heather GExcellent Service!
Heather GEverything was great.
JOHN BThanks for the excellent service Charles!
Gianluca DGreat experience! Service was friendly and professional.
Graham SCharles is very personable and attentive. It’s the second time Ive rented a u-haul at this location. There’s parking at the back. Highly recommended.
Christine KThe service was prompt and SUPER efficent...Well Done U-Haul
CLETUS RThe location is great and the guy was even more
ILYAS AThe owner was friendly and helpful Thank you
lynn gService was prompt and flexible.
Warren CMr. Charles is the best!
Alberto GVery nice and organized employee
Amanda dWhen I arrived my uhaul was blocked in by 4 other trucks in the lot. Worker was not onsite until 7:30am. Websites and everything states the premises opens at 7am. It took another 20 minutes to sort it out. Overall, I would never use this location again
AIDAN LThe truck was not ready at the time when I came. The place was under staffed which took me about an hour to get the truck. They also did not have the dolley I requested. The fortunately took it off the charge but it was quite inconvenient. The drop off was easy and smooth.
Matthew KCharles at your Bomiri Valley location at 333 Eglinton Ave. East in Toronto provided amazing customer service! I've personally rented over 50 passenger vehicles and trucks in my lifetime and this was the finest customer service ever! He was pleasant and professional, even remembering details of a long ago telephone conversation at our original booking time. We rented a 15 ft. truck and he provided us extra time for no charge on our 1 way trip to Ottawa. We were so impressed with Charles that we are now renting a Cargo Van from Charles this weekend! We highly recommend Charles to anyone requiring a vehicle for their moving needs! 5 Stars all around!
Greg WVery easy transaction and process. It was so easy to pick and drop off. Its on the main road but backside parking is very good. The best part is the person working there, so friendly - fast in process - and very calm and help you when you have a long moving day. It was very easy for me than expected. Thank you.
JAI BIt was just a drop off location. It was easy to drop off. I didn’t speak to anyone
CHRISTOPHER I1. Vehicle was parked where we can't take out. Means had to wait for someone to get the vehicle out 2. People cut in, the uhaul rep didn't care people just cut in.
Dongwoo Kgreat spot. location important. The experience was top notch from booking to return. thanks.
THOMAS SEasily accessible by public transit - very pleasant staff member.
J-TIMOTHY ASmooth and easy pick up and drop off.
HEATHER HGreat service, very friendly
Patrick RVery helpful staff. Check in and out was very easy.
Sean WEverything was great to me
AMAN SThe entire process was very easy and very quick. This particular U-Haul location respected my time and provided the service I needed. Well done.
Scott HThe employee was friendly and nice. The location was very messy. The vehicle was very beat up. I don’t understand why u haul doesn’t ask users to fill the tank to full. When I got it, it was at 1/4 tank. You have to guess how much gas to add to get the tank to the same level. Just make everyone fill the tank back to full.
STEPHEN POperator very helpful
ROBERT CGreat customer service
Brian Rvery cramped.
Jean CStaff was great help. Service was prompt and made process very convenient.
SAM MThere was a mixup of trucks and ended up being charged higher mileage that actual mileage, even after correction. Otherwise truck was clean and service good.
GUILLAUME KMost likely i am going to file a law suit against u haul for all this. I recieved a call from this guy mr. charles one day prior to the date of booking and he says i have to come to downtown Toronto to pick up truck and leave the truck at the same location within 6-8 hours and ensured he will give me a discount for all this inconvenience. The day of booking....... i reached the spot after paying for uber 30$ for my trip, which could have been avoided if i would have picked from my place of pick up. The moment i reached the office, a guy under influence of Marijuana and drink is there who is yelling and shouting for no reason. The owner is missing from place and comes back to his office after making me wait for half an hour. I asked him how much would be total, he kept on saying i will give you a discount when you return the truck. I believed him and drove the truck as per his assurance. My booking was supposed to be for 24 hours, instead i was forced to return truck within 6-8 hours, furthermore i was forced to drive truck more for about 30 kms, for which i am charged. This is very unprofessional for a company carrying a big name, we book under the impression that we are going to recieve services as promised.
SIDDHARTH BTerrible experience at this location. I reserved a large truck and several dollies weeks in advance, but when we arrived, they had neither available: only a small truck, and not even the dollies we had booked. On top of that, we received the truck almost an hour late due to their fault. The employee offered us 24 hours with the smaller truck at no extra charge, which was pointless since we needed to move everything in one trip. Their lack of preparation made our move day far more stressful than it needed to be. We returned the truck on time, and while I do understand there are circumstances beyond our control, the whole experience was frustrating and disappointing.
RAFAEL SThe attendant working at 333 Eglinton is very friendly and informative.
David KVery nice service 👍
Olga AThe office location was disgusting. So messy and dirty, the stairs had barely been shovelled and had iced over. And the truck/ cab looked like it hadn’t been cleaned in months. I appreciate the good price to rent, but not a good showing for the U-Haul brand.
Gary DLocation not maintenance for snow and ice very dangerous. Guy there named Charles rude, very unprofessional, he couldnt figure out how to start the truck I had to... he couldnt get my truck out of a ice and snow spot wheels were spinning. I havenwver had such a blatant shitty experience with a truck rental place. He had to call me the next morning after I dropped off the truck to ask me how many KM I put on the truck cuz he didnt have the amount it was at b4 I left. I will never go to this location again and possibly never do business woth U-hual again I will opt for another truck rental company.
Mathew NThe agent was professional and courteous and made what could be an ordeal into a seamless pleasant experience. Greatly appreciated
DAVID MThe gentleman managing the branch is quite nice.
YOUNES PThe guy who is working there is a very helpful guy. Great customer service
ANIL HWe took extra time at the moment to pick up the truck due to the snow and some system issues.
Diego LCharlie is a gentleman and the customer service I recieved was grade A. The truck I drove was excellent right from the departure to the drop off. I'm sure I will be going back to this location in the not too distant future. Over all, I had a pleseant experience and would recommend this neighborhood U-HAUL location to anyone. Thanx Charlie :)
george sBest Uhaul location around. Great service and easy to deal with. Thank you!
Jason RTruck broke down and while a tech showed up quickly the wipers also weren’t working which made driving in the rain very unsafe. Radio was also broken.
PEDRO CThe service provided by Charles was excellent! Highly recommended.
SEBASTIAN BThe location was very convenient for us. The truck was well maintained and the perfect size for the job. The complimentary blankets came in very handy.
DAVID PHad a seamless pickup at our location, and our U-Haul rep was very personable. Great experience !
Adrian BService was fine Location difficult to find
DEREK TGreat service!
KRISTOPHER SExcellent servicein this location.
HAITAO LExcellent service
MOHAMED S