No improvements necessary! Excellent service!
CAROLYN M
Customer Reviews for Bonham Building Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent Experience- Great Service from all U-Haul personnel,
Jesus SExcellent Experience thank you UHaul team did a great job
Jesus SThe men at this location were very polite, helpful and professional. They took the time to ensure the trailer was properly connected to my tow vehicle and that the trailer was in good working order. Don't think I could ask for more than that. A pleasurable experience.
James AVery courteous in getting me started on my journey.
THOMAS BEquipment was defective and they refused a refund because I didn't inform them the strap was unusable. If they did their inspection of their equipment they would have noticed.
Robert seasy to work with and fast
Bridget FThe staff very helpful and understanding of my needs. Uhaul was superbly represented.
Robert BOnly rear and trailer lights were checked. Front headlight was out, got me pulled over and taken in. 2 tires were low, 1 had to be aired multiple times. Drop off location changed more than once. PRICES QOUTED WERE INACCURATE! Paperwork was incorrect. Straps on trailer were old and torn.
Jamie DNothing
Charlie MExcellent service
Douglas EDropped off when they were closed. Unable to load photos. Sent them through chat. Called location the next day and received notification of check in.
Mary CCab of truck was not clean nor was the back of the truck.
BETTY RI had to have a U-haul trailer to haul my vehicle to the dealership in to have it fixed i only needed the trailer for about 2 to 3 hours at the most i am glad this location have this trailer it worked out real good
luther jHad a blow out
Elaine HI was very happy! Everything was delivered safely and earlier than I thought. It traveled 4,000+ miles. Thank you for storing it inside! THANK YOU! We will use again.
Deanna jThe only issue I had with a Bonham Location was that they said they could not help me with my issue about the $15 so I feel I was overcharged $15 plus tax.
steve cGreat place for all of your moving needs.
Jordan JBonham Building Supply needs upgraded to synchronize with the Uhaul Corporation’s standards for what is offered to customers. Whether that’s providing them with the same equipment, computers software, etc. just make sure they can stay organized and in sync with the proper reservation details. My reservation got mixed up, mischarged, and unaccounted for at one point.
Tianna SVery easy return.
David GI was worried at first, but I had some exceptional help along the way for planning step by step.
William CVery friendly and willing to help disconnect.
Jonnie MWould recommend. Would use again and probably will
Terry FStaff was super friendly.
TOBY PGot the job done and location service people were nice and helpful.
janice wagain made it very easy and we did not have to go to another town
joann hPersonnel was friendly and got me checked in as soon as I walked in the door. Everything was fast and friendly!! Don’t change a thing!!
anthony CThe lady who was helping me was EXTREMELY rude to me when I asked questions. She acted like I was a bother to her while renting the trailer. I wont do business with this store ever again -- wont rent uhauls or even purchase anything from this location.
Michelle REverything was perfect thank you
Johnny MThe young lady at register was very unfriendly and rude.
Joe LAll the people I tlked to were knowledgeable, courteous, helpful and patient with my many questions
Nancy TGReat, effortless customer experience!
Heath CI am not answering the rest
Will C5 stars
triston wThe truck was filthy.
SHAIHA PMichael in Botham was great to work with!
Gail VGreat Customer Service
David BBe sure to tell me that I have been requested to fill the tank extra. I didnt know but I did it by accident so it all worked out.
John SI can’t think of a thing you can do to improve! I have used you twice and plan on using you again
Diana MPay better attention to your gas gauge ares was almost on e your chart was wrong we returned it like we got it and got charged almost 400 for 1 day of use
Michael JThe staff was wonderful to work with and the equipment was as advertised. Will be back
Jon BThe truck was filthy. It had either horse feed or something like that all over the front cab. It was even in the drink holders so when I put my drink in there because it’s 100 degrees in Texas it got all over the outside of my drink m. It was horrible. It also smelled so bad in there. I needed the truck till 3 but couldn’t stand it sitting in there that I turned it in 2.5 hours early.
Sara SGreat customer service!
bridget c