Uhaul customer service is horrible. I will never rent from you again. My truck broke down and had to be towed. Took ALL day instead of 4-5 hours. And then got a bill for not filling up the gas! On a busted truck! Then charged me an extra day for not returning the truck. How do I return a busted truck that YOU had towed! Would not recommend.Paula H.
Customer Reviews for Bowens Power Sports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lawrence S.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.SCOTT D.
Customer did not leave a comment.Gary M.
Customer did not leave a comment.JANE N.
Nothing, they were very helpful.joanne D.
Customer did not leave a comment.Debra V.
Customer did not leave a comment.Paulo P.
Customer did not leave a comment.thomas A.
Great customer service, just add more of your 20' Trucks to the entire Mohawk Valley.Todd S.
A little less paperwork.susan O.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.joseph S.
Customer did not leave a comment.Samantha S.
The inside of the cab of the truck was dirty and smell of cigarette smoke. Seems like the truck was returned and rented as soon as it was returned.Frank C.
Customer did not leave a comment.jennifer B.
Customer did not leave a comment.ANGELA L.
They took care of everything, very friendly and helpful! will definitely do business here again.Dawn M.
the service was excellent.BERNARD G.
Customer did not leave a comment.Jeff W.
The people at Bowens were friendly and courteous.becky R.
Customer did not leave a comment.NANCY S.
Lower the ratesGEORGE F N.
Customer did not leave a comment.MATTHEW G.
Customer did not leave a comment.MICHELLE P.
The experience was excellent. The stayed open late and waited for me to arrive. This was after the Utica U-haul store rented out the trailer that I had reserved and then did nothing to assist me in finding another one. They stayed late on a Friday night. It is reassuring to know that customer service still exists.MARK L.
A simple thanks to the service was provided on that day my move was a easy one my truck was in great condition.EVELIZA V.
It was good but it leeked they didn't know that. Were sorry about that.GAIL D.
Fast, efficient and prepared...great service!TREVVETT AND S.
Customer did not leave a comment.TREVVETT AND S.
Make sure tires are appropriate for area where truck will be driven!!!LISA H.
Customer did not leave a comment.MATTHEW S.
Everything was satisfactory.MICHELLE L.
Customer did not leave a comment.ISHRAK Z.
dropped off after hours.Sandra V.
Things went great ...Highly reccomended location .SHELLY R.
No drop box had to go the next day to drop off the keys and paper workorra C.
Everything was great. Very friendly people and most helpful with setting up a suitable pick-up time.NANCY H.
It would be nice if Uhual would allow local dealers to have at least one truck on hand so customer would not have to wait for it to be delivered. So when someone calls they can just come and get it. When I use rider I don't have that problem. RichRICHARD C.
Customer did not leave a comment.Lynda H.
Local agent was great. The reservation experience, moving from Johnstown to little falls was unsatisfactory.MARY C.
Customer did not leave a comment.Jean B.
Bowen's was great. The people were nice and very friendly. That aside, I did not appreciate receiving a phone call 48 hours prior to my move informing me that my pick up location had changed, and that In order to get a tow for my car, I would have to travel 2 hours East of my location when I was moving West. I understand that trucks are in short supply in this area, but feel as if Uhaul is engaging in " bait and switch" business practices. I will not use Uhaul again. Despite the $50 did price reductionI graciously given, I would rather pay full price and get what I need. Additionally, I want to patron a company that engages in up front business practices. Thank you.DENISE V.
very nice and very helpful, excellent people to do business with.CAROL B.
he said his wife usually takes care of the u haul trucks and it took about an hour for him to do the paperwork.The truck leaked when it rained and all my stuff was wet,some ruined. I mentioned it at the drop off location and was given an 800 number to callELIZABETH R.
Customer did not leave a comment.GROVER B.
Customer did not leave a comment.BOE M.
They were so accomodating and helpful as this was my first time using U-Haul!!!!MELANIE L.
I would recommend this location to anyone looking to rent a UHaul. Staff was very friendly and service was fast. They made the rental process easy and explained everything to me. The truck was clean and ran like a top!BUD E.
Nice folks. No Complaints. I'll go back next time I need a rental. Thanks.EARL S.
Customer did not leave a comment.GLORIA Z.
I would never recommend U Haul to a friend after my experience with this rental. Instead I will advise them to use any other agency, no matter the cost, because in the end the extra $$ would be well justified.KENNETH L.
Great Service. Very happy. Thank youMIKE P.
It was an easy pickup. Everything was pretty clean the exterior of the uhaul was not in good condition.CONLIN S.
Customer did not leave a comment.Michael Q.
Have equipment available at the location where it was reserved. I'll NEVER use U-haul again!MICHAEL R.
Mary at this location was very helpful, pleasant and so very easy to do business with. She even came in special on a rainy Sunday morning to check us out with the truck. I would HIGHLY recommend this location to anyone.DAVID S.
Customer did not leave a comment.JOANN K.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.RICHARD Y.
Didn't have the electrical attachment for my vehicle so I had to buy one from a NAPA store down the road. Would have been better if the store had them available for sale.Brian L.
show concern and professional clean and enjoyable.Raymond N.
very professional and good supportRaymond N.
Clerk was very helpful and polite. Top notch service!!!!TERRY W.
Customer did not leave a comment.PATRICIA E.
very accomodating!CAROLYN B.
Excellent people. Went through the whole process with me. Showed me how everything worked. Explained the whole process. Next time I need to rent anything I will make sure I go to them. Again ( very good people to deal with )JOHN A.
Customer did not leave a comment.DAMON H.
Customer did not leave a comment.TERRI V.
Explained more clearly that you cannot change the drop off location without incurring a fee.BETH L.
nothing. they were very personable.JEFFREY K.
Customer did not leave a comment.