Well the vendor had the fuel gage marked wrong lucky I took a picture and the lady from uhaul corrected it which made me happy but I am not happy that I had to call and explain myself to get it refunded
melville k
Customer Reviews for Bowmart Food Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had an extremely disappointing experience with this U-Haul location. I rented a moving truck because I was moving between two condos, and I had paid to reserve elevators for three hours at both the condo I was moving out of and the condo I was moving into. Since this location does not open until 9:30 AM, I specifically reserved the truck through the app for pickup from 8:00 AM to 4:00 PM using the app's after-hours pickup option. I also rented two dollies and one dozen furniture pads. I arrived before 8:00 AM and opened the app to access the lockbox, but instead of providing the lockbox code, the app simply instructed me to call customer service. I spent approximately 20–30 minutes trying to get through to a representative. I was eventually told that the location was supposed to have set up the vehicle so that I could access it through the app, but they had failed to do so, which meant I could not unlock the truck. Meanwhile, time was passing. I had already arranged for several people to help me move and had paid for elevator reservations at both locations, so I was understandably extremely frustrated because I was now expecting additional costs and delays due to an issue that was completely outside of my control. At exactly 9:30 AM, when the location finally opened, I was able to pick up the truck. However, the staff seemed unfamiliar with the process and the pickup was unnecessarily slow and disorganized. Even more surprisingly, the truck did not contain the equipment I had already rented. I had reserved two dollies and one dozen furniture pads, but none of them were in the truck. I had to physically load the two dollies into the truck myself and personally count and load all of the furniture pads. This is especially concerning because even if I had been able to pick up the truck at 8:00 AM as planned, the equipment I had paid for was not actually prepared or placed in the truck. So the problem was not simply the delayed pickup—it was also the failure to provide the equipment I had reserved. When I returned the truck after finishing my move, I parked it in a designated parking space. I was then asked to move the truck one space back and park somewhere else. I refused because the space I had used was clearly a valid parking space, and I could not understand why I was being asked to move it. I also had to personally unload the dollies and return them to the store myself. I chose U-Haul because it is a large and well-known company, and I expected a professional and reliable moving experience. Unfortunately, the management and service at this location were extremely disappointing. The entire experience was poorly organized, unnecessarily stressful, and completely unprofessional. I would strongly advise anyone considering renting from this location to choose a different U-Haul location. One star feels generous. I am extremely disappointed with the service I received.
Yeonggwang KOvercharged for fuel i returned with more fuel tgan it had still these guys charged me
Sanjeev BTight parking spot
Robi KConvient location to Sentinel Storage (3 blocks), and close to Stoney trail. My only problem was the gentleman doing the paper work to prepare to get truck. Took about an hour. I assumed most of it would be pre prepared except for showing/entering drivers licence. Asked same questions over and over. Perhaps gentleman needs more training on U Haul system.
Deborah SThe business owner did not even open the shutters of his shop, until I had called U-Haul head office to complain, even though his store was scheduled to open at 9 AM. My reservation was for 9:30 and we couldn’t get ahold of him until 10 AM. Even on connecting there was no accountability or explanation. When I expressed to him that it was irresponsible he just sloughed it off. We had people waiting at location to help us with our move. The Truck had no gas and I had to first fill it up, before using it. There were multiple messages about tires needing service and warning messages on the dashboard and the oil gauge was riding high. Fortunately I only had to take it not very far away and back. On my return he was also not of service and said he would just electronically send me the receipt without discussing the cost. I told him that I would like to review it. He asked me if this was my first time renting a U-Haul ( it wasn’t )and that you don’t get a physical copy. I wanted to check for indiscrepancies in the moment. I did not appreciate his lack of service and poor attitude. I definitely will not use that location again, for anything!
Aimee WGet my van late because he gave it to a wrong person without checking his ID
Aymen SUnit was dusty, the tire pressure light was on, and they charged me for fuel, even though it was filled as per the contract. I should not have left without doing a walk around with them.
Bruno UI had set up an 8:00 a.m. self-pickup at a location that was not open until 9:30. When I arrived at 8:00 a.m., nobody was there. After calling the 1-800 number, I was informed that it was not set up as a self-pickup. I returned at 9:30 to find the location not open, and nobody showed up until a little after 10:00 that morning. On moving days, we are all on tight schedules, especially since we have people coming to help us out. There's an expectation that booked times or times indicated as available would be honoured.
Les GI am very dissatisfied with my recent U-Haul rental experience (Order No. 27953815, dated May 12, 2026). I was charged significantly more than expected, and the final amount did not match the estimate provided at the time of booking. There was no clear explanation for these additional charges, which is frustrating. I request a detailed breakdown of the charges and a prompt resolution of this issue. Transparency in pricing is very important, and this experience did not meet my expectations. I hope this matter will be reviewed and resolved as soon as possible.
akshay kThe owner didn't understand the rules for mobile self-pickup. He gave me wrong information and then when I went to pick the truck up, the link to do so was not available. I had to call the U-Haul helpline to get someone to help picking up the truck. The owner needs to better understand the system.
Matthew CGreat pickup, clean equipment, was able to leave my car in the strip mall's parking lot for the day.
Alexander DUhaul should stop misleading advertisements regarding pricing. The website says 50 dollars to rent van but ends up being over 100 dollars after mileage fees and extra charges.
Joshua M10/10!! I’d use this uhaul rental location every time and recommend to anyone!
Kirsten BThis was the worst experience with U-Haul I ever had. The mismanagement by both U-Haul and the U-Haul broker was so significant that it resulted in my move being delayed by 2 hours where I had to pay the movers $200.00 for no moving services completed. I think the service I received was so unbelievably poor that U-Haul should consider an internal investigation or audit to ensure this type of issue never occurs again. I also recommend compensation for me for the loss of time and money and the significant stress you caused both myself and the movers. I don’t think I’ve received poorer service from any type of business im any industry ever in my life. My movers agreed that the mismanagement by u-haul was the worst they’ve ever seen.
Elise BExcellent service and very helpful.
Shelley MFar too slow to process
Albert CExcellent customer service in Calgary. Thank you so much.
Byung CThe service was prompt and efficient. The store clerk was pleasant and helpful. The truck was in good condition and we had no problems with it. I will definitely rent from this location in future.
Donna CThe owner of the store was very friendly and I felt like I was a priority. Was very attentive to my needs and looked after me very well.
JESSE LI was charged for fuel and fuel surcharge totalling $82+. I went to the location to have the charges reversed as the truck was left with more fuel then when taken. I asked for this to be reversed and so far it has not. Nor a conformation email or call to say it has been corrected.
Kristine K