Stephen was a pleasure to work with.
kathleen C.
Customer Reviews for Box It Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional
Jaswinder S.This was the best experience I have had with Uhaul. Easy, quick and professional
John S.Great service. Very professional
Rodrigo L.It was great! Efficient and streamlined with good parking for my personal car
Ann D.Thank you Iris and Steven for wonderful service!
Michelle S.Steven was very professional and accomodating. I will definitely rent from his location in the future.
OLEG P.Awesome customer service!
Carmen C.The gentleman working there was so nice and helpful, answered all my questions and made my experience great!!
Hannah R.Everything was good - maybe provide a gas station that sells $2 gallon gas! (lol) - otherwise - easy, professional, friendly - keep up the good work!
DOUGLASA B.Vehicle was super clean. Fast and very efficient service. Would definitely use them again.
Doreena B.Fantastic
SERGUEI K.so easy with app....owner explained everything perfectly
PHILLIP F.App check-in not allowed here. You have to go to a Second floor office and get the key. Guy working there Saturday was not a friendly person. The door to return the key after hours is extremely difficult to open.
Marie M.Excellent experience!! Thank you.
LESLI G.Very easy transaction
Jeffrey J.Location of U-haul office is very difficult to find. There is no sign for Box It Plus on the exterior of the building, and the building itself requires a door code (which was not provided beforehand) and forcing open an unmarked, difficult-to-open door. Owner claimed that nobody had any problems finding the location. Yeah, right. Also, ended up purchasing damage waiver by accident even though I had explicitly excluded that from the original reservation, which was made over the phone. I take some responsibility for my mistake, but I was in a hurry and signed the sheet so I could get out of there, and afterward I felt taken advantage of. Dust and debris in the back of the truck from the previous renter, which we had to sweep up to avoid a charge. Not a great experience overall, which contrasted with my prior great U-haul experience.
Alex O.Very friendly, great service, available when needed!
Aidan S.Make sure the operator is clear about their drop off protocol. The location has one van and no key drop off. If they say they are open until 4 pm, they should pick up the phone for questions until 4 pm. And make sure the corporate phone assist knows the idiosyncrasies of that specific location.
Kimberly S.I clicked on renting moving blankets, $5 for 6. When I arrived, I was told they weren't carried at this location. It was taken off the bill, but the money isn't important; it's not knowing I had no blankets until I showed up to take the vehicle. The website should block add-ons at a location where they aren't available. Better still, get them from another location where the van was picked from.
Scott G.Great customer service.
Eric W.They couldn't have been nicer and more helpful. Very easy to get in and out and on my way. Will use them again anytime I have a need.
john A.And the place i rented it from was really nice
michael K.Iris was amazing!!!
David T.So convenient and very professional service
Melissa I.Great service!
kendall W.