Dave our CSR was very nice and handled our contract with perfection, and professionalism. Thank you Dave for taking care of us and helping us thru our u haul experience. I rate you a perfect 10, all around great job.
Diane A
Customer Reviews for Brakes Unlimited
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful
Ivan GGood and helpful customer service made pick up and return very simple
Isaiah GNo issues, wish it had been closer to my home.
JAY NJust keep doing what you're doing. I have used Uhaul from one state to another across the country and we've never had trouble. Thank you and keep up the good work.
CHARLENE CThe vehicle was in great condition and the process was made super easy with the friendly help from the locations operator. Thank you
mark pThank you for your great service
BERTHA VSuper helpful and patient owner who not only explained the equipment but suggested videos to watch for examples of how to safely use it.
Monte BGuy was so helpful & hooked up everything for me.
Mary BGreat service as usual
Isaac FTo está muy bien y es muy amable .siempre te explica todo correcto
Flavio SOutstanding customer service that made the checkin smooth and easy!
Grant WHappy with the service
ROSA EAlthough it isn’t truly anyone’s fault that the spark plug blew on the final leg of our trip it was extremely disappointing. Uhual needs to invest in some new trucks with engines newer than the 90’s. They did get us a new truck 24 hours later, A1 movers kicked ass and helped us move the contents from one truck to a working truck in one hour! They were like angels sent from above. Oh and one more thing. When uhual says “a repairman is on the way, ETA 120 minutes” it isn’t true. They give you an ETA before they have even contacted the repairman which is dishonest and unfair to the repairman. He might get a text about a job and not see the message immediately. Real fishy. I appreciate everyone who helped us along the way, despite the misfortune we encountered.
KENDALL SThank you everyone for assistance
IURIE CToo far from my location in another city to pick up an available car dolly
Matt PNeed no improvement everything was perfect great customer service everything went really well very satisfied with everything
angel sMake it cheaper it’s to expensive and do a daily rental they only had 4 day enclosed trailer and I only needed it for 2
Jesus GOwner was amazing, took the trailer off for us and brought the truck back little late and there was no charge to us.
Phillip MDave gave the best damn service I ever had at a UHaul location.
tony gTruck was parked about ten feet from a 4 lane road in the sand, so inspecting the truck was a bit precarious. Inside clean. Windshield was streaked with mud so vendor had to clean it before I drove it. Vendor was pleasant enough.
rosemarie mAmazing job will defiantly go there again
Daniel MThe service provider was courteous and helpful.
Darnell GKey box code was wrong or the lock itself was broken. Took an hour between trying to unlock key box and calling customer service to get the key out of the back of the truck. Charged $25 for about an 1/8 tank of gas. 22 miles on the odometer. Terrible Experience all together.
Karl SHorrible experience. Needs improved customer skills, needs new pc keyboard.
eric pTruck worked grate SAVE me a lot of Money
David CWould use this location again
Janice SGreat people and wonderful place
isaac fThe staff member is very friendly and knowledgeable.
LOC DVerify safety checks other than a picture of all four sides. Leaf spring was busted on car hauler.
ANTHONY SExcellent customer service
Vanessa HWas rude. U-Haul was swept and yet made us sweep again saying it wasn’t done right. Have rented over 6 trucks in the last few years and this was the worst experience. May not rent through U-Haul again after this
Lawrence TI loved the service it was friendly and welcoming
Katelyn SThe gentleman was very helpful. He had statements and answers for me to get my truck properly and Safely setup for a proper tow pull. 5 out of 5 stars. Also will be taking my vehicles to his shop for any needed service work. Very trust worthy person.
david sBetter inform customer how the system works or change the system!
thomas tLot is a bit difficult to find and cluttered, but the guy there is incredibly nice and helpful. He more than makes up for the look of the place. I liked him so much I grabbed his card because he does brakes and repairs in his shop. Without U-Haul I would have never stopped by. Thank you, now I already have auto repair place I can trust.
William WThe gentleman that runs the particular rental place was very friendly and helpful
Shawn DNothing! They, (David) at that location is very helpful and goes out of he's way to make you comfortable and welcome. Very understanding if you forget to call or go on line. Thanks David. Barbara Candelaria.
Barbara CI ordered the wrong trailer and the gentleman fixed it for me with no problem. He was very helpfuld I would definitely be coming back to him for service… yes I did call a few family members that’s always rent a uhual.
Diandra CThe guy working the desk was rude. Flirted with the female in front of me and was totally not helpful when I just need to be advised.
ADarius SPick up location wasn't in the best neighborhood and look rather deserted and messy.
TIFFANY DVehicle I. Needs help.
Michael SFriendly owner
julio oMake sure the person at the pearl MS location install my trailer hitch correctly so when I go to rent a trailer in Albuquerque NM and my lights don’t work right I don’t have to go to another location to get it fixed before I can use the trailer. Then why make it where you have to pay 5 days when you should have to pay for more. I won’t do business with this company again.
Sheilene SI had to go to three different uhaul locations to pick up my uhaul and auto transport. When getting to the Coors location, we weren’t helped when putting on the auto transport, and had very little contact with the man checking us out. Luckily I had driven a uhaul before, but otherwise we might have been in a dangerous situation with no safety information given to us.
Meghan JThe gentleman that works there is very nice and very helpful. He will explain what you need to do when you pick up or dropping off the equipments. Yes i will go there again if i need to and will recommend friends and family.
Stevana B