Nothing! Amanda was awesome! Maybe open earlier.
Steven A
Customer Reviews for Bridgeport Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Honestly, our issue is more with Uhaul overall than with this specific Uhaul. Our overall Uhaul experience was horrendous to the point that we would NOT recommend Uhaul to others and will likely not use them again - especially the self service check in/check out we did at the Bridgeport location! The Bridgeport rental was one of the worst rental experiences we've ever had, and a lot of it had to do with a lack of communication from uhaul overall (the automated emails did not contain useful information). For example, we were not told we'd need to have either a lease, passport, or two people to call to verify our identity and that was a huge hassle, especially because that uhaul location was in a terrible service area where we had hardly any phone coverage making the process take a very long time. There was no way to indicate that a vent inside the vehicle was missing in the app, so we just had to trust that we wouldn't be charged for it. In addition, we ended up having to pay double for our trip due to some communication inaccuracies from the Uhaul schedule team as well as the original pick up location in Bridgeport being closed that day, and our desire to add insurance. Because no one was at the location, we couldn't add insurance on, and because the next nearest location took us more than 30 minutes to get to, we missed the 30-minute window to add it, and ended up having to return the vehicle to another location, and re-rent it out. This was awful as it meant we paid TWICE for the same trip.
Jordan PConveniently located near our home
David MThe lady who checked us out was very friendly (I think she said her name was Jessica)
Andrea FMae did an amazing job, made it very easy for me as a customer. While she accommodated me she also trainer another in the process. Thank you Mae!!
Scott RStaff was very helpful.
Michael SVery friendly and helpful staff. I have rented from this location multiplie time and is my preferred location to rent from.
Craig DThe app I used to pick up my truck after hours was not working. It took 30-45 minutes and a call to customer service to finally resolve my issue and get my truck. This pick up site was fine, truck was decent, and the staff I met the next day when dropping off the truck were very friendly.
Kari HMaeona was superb, she is very professional as well as personable. The building and green areas are kept looking great. The smaller vehicle was not available which was a good thing as we needed the next larger size.
mark lI received very fast and friendly service
Kevin SKeep doing what you’re doing. Our rental experience was top-notch.
STEPHEN CShe was so friendly ,yet very professional,told her what had happened, she had everything worked out for me. She was the best.
Penny AGreat people to work with. Easy process.
KIMBERLY GOwner was very helpful and we very much appreciate it.
Jon GGreat rental experience! The staff really went above and beyond to help me out with a difficult situation where I had to tow my car. I appreciated their helpfulness and friendly demeanor!
Edward KThe app is a nightmare to check in for people who aren’t tech savvy
Rob HThe truck we picked up looked old… wheels looked old, doors needed to be lubed or oiled to work better and then the Engine light came on on the return trip home and made all kinds of noises… two hours trip home… had to turn around and head back to our cottage and csll for help. My husband said the d one was likely to go… sputtered, backfired, loosing power… had to go drive 20 mint to get a replacement, unload our load, reload it on the replacement truck and then drive home— much delayed and my husband missed his doctor appt. with his cardiologist that we have been waiting for! Great about a discount but not a happy experience.
Mitchell GI had to drive 45 miles to pick up a one way rental. If you want people to rent from you it would be nice to have equipment available and to not shift pickup farther away one day before pick up. This location caused me to go over miles and cost me an additional $15 all because of pick up location. Saying truck is available and then moving pick up farther away is frustrating.
Scott FParking was poor. Other than that it was easy to drop off. Check engine light came on and the roadside service people were very delayed and not helpful. I will not be using uhaul again. It was a waste of 1,000$ and my time.
Jacob B