Customer Reviews for Bright Works Cleaning Services
(U-Haul Neighborhood Dealer)

Rating:

2.0

The truck I reserved was not available. I had to rent a larger truck and go to another location to pick it up. I was scheduled to pick up my truck at 9am. She told me that the truck I reserved wasn't due in until 10am. It was 10:20 by the time I was driving a mile by larger truck than the one I wanted. My prior rental back in August was such a horrible experience, because the truck did not have the power it needed and we couldn't take the highway because we couldn't get up to highway speeds. A five hour move in a truck that shook and rattled and was a miserable experience. Never again will I use UHaul....

Rating:

1.0

Unattended during business hours. And your return app sucks. Won’t every do it this way again.

Rating:

2.0

The dolly was in terrible shape, literally falling apart, wasnt sure it would make the journey. It should be taken out of service.

Rating:

5.0

Main headquarters did not call me the day before as they promised. They also did not notify this site of the size truck I needed so I had to get a different size truck. This site did not charge me more for the larger size truck.

Rating:

5.0

Always pleasant to work with.

Rating:

5.0

Thanks job well done

Rating:

3.0

The location was kind of tight for turning in and for parking.

Rating:

5.0

Excellent

Rating:

3.0

Provided wrong info on fuel. But whatever. I filled it up to 7/8 but was charged at 3/4. Somehow 4gals made up the difference. I would have submitted it wasn’t full on pickup but the website crashed.

Rating:

5.0

The attendant was spot on with her walk through, she mentioned that the hand trunk came wit the unit and 6 blankets, I saw the hand truck but I didn’t once the plastic zipper bag to count if 6 blankets were there. There were only 4..

Rating:

5.0

Folks here are amazing, they have always treated us like family..

Rating:

1.0

I booked a 26 ft truck 3 weeks prior to needing it on a one way trip thru Ettingers in Bartlesville, Ok. The day before I was to pick it up my location got moved to Brightworks in Bartlesville. When I arrived Wednesday at 930 am, they were closed. I called the number and the lady said she would be there in 10 minutes. 20 minutes later she showed up and said she had a 20 ft truck, not the 26 ft truck I had scheduled 3 weeks prior. She said the 26 ft truck did not get returned. She gave me a small discount for the 20 ft truck, which I really needed the 26 ft truck. The truck was dirty so I had to wait for her to sweep out. I ordered 18 blankets and paid for them, she forgot to load them on the truck. When I got to my in-laws house (who I was moving), I discovered that she had not loaded the blankets. I tried calling her and she would not answer. She said when I was at her place that she was closed on Wednesday. Whoever switched my pickup location from Ettingers (also in Bartlesville) to Bright works should have taken into consideration the fact that Brightworks was closed on Wednesdays and I was getting a truck on Wednesday. After trying to call Brightworks several times, I called Ettingers and they gladly let me take 15 blankets and said they would replenish their supply from Bright works so I would have blankets to turn in. Although I received a small discount for the smaller truck I received versus what I ordered, it was not helpful because I needed the 26 ft truck. Everything I needed to move did not fit in the 20 ft truck and i am having to make an extra trip in my own pickup from Joplin to Bartlesville to finish the job. The $20 discount I received does not cover the extra $40 in gas I am having to spend for the extra trip due to not receiving the 26 ft truck I reserved 3 weeks in advance. Ettingers in Bartlesville were helpful and the drop off location in Joplin was good and helpful but you need to consider pulling the franchise from Brightworks and firing the dispatcher who messed up my order after they took it away from Ettingers.

Rating:

3.0

Friendly & helpful staff.

Rating:

1.0

Keep accurate records.

Rating:

4.0

Nothing

Rating:

4.0

Nothing

Rating:

5.0

Robin was a hoot, very busy with lots going on when I returned the trailer.

Rating:

5.0

Everything was great.

Rating:

5.0

Nothing really needs improving. I had a really good experience!

Rating:

1.0

*Make sure you have the vehicle I reserved *When someone returns a vehicle inspect it yourself *Verify the gas tank yourself *Make sure the key is returned with the vehicle

Rating:

5.0

The woman who assisted with the return was a delight. That entire experience was a complete opposite from the pickup. She even called on the morning of our return day, to welcome us to Bartlesville & confirm drop off or extension. Her customer service is over the top.

Rating:

3.0

I think the person working at the time might need a little more training because she was unable to find the UHaul location where we wanted to return the trailer. My husband told her I would send her the info, which I did. It was shown as the return somewhat if you followed the order # but when you pull up our account it showed that it was to be returned to OK instead of TX.

Rating:

5.0

Truck seemed to rev very high before shifting to final gear. Turning the wheel for corners made some "odd" noises!

Rating:

5.0

Open hours very flexible…

Rating:

5.0

The lady helping me on Wednesday was very polite and very helpful. She is an asset to your company! I enjoyed working with her.

Rating:

3.0

The right rear signal light would not work all the time. I believe it was the wiring on the trailer. Not a safe way to pull a trailer.

Rating:

3.0

Truck was clean and ready for me on arrival My first redflag though was the size of the truck. Website shows a different truck photo than what we recieved. Second redflag was the 24 hour windshield tap on the windshield indicating it had just been replaced. Upon further inspection the windshield gasket moulding was not firmly attached on any sides and i had to continuely stop every so often to check it, push it back in place, and in a couple spots tape it down so it wouldnt fly off. Third issue was the wipers. Good thing we didnt hit any rainy spots. The passenger side wiper was just a metal frame with no actual wiper blade installed. The drivers side was so warped and twisted it wouldnt even function. Everything else was in okay shape

Rating:

3.0

the people was very nice . My only problem is when i went to pick it up NO ONE was there ,i got a ride there . i was very akward , i had to ask my ride if they could take me back home .i had people waiting for me , i made a reservations , so i seen where there was a reservation garrentee 50 bucks if your truck isnt ready to go at the time of yiur reservation . customer service hung up on me i returned the truck on time with more than plenty of gas and clean inside and out . i kept my end of the deal . waiting for uhual to keep theres.

Rating:

5.0

Very thoughtful manager who wanted to make sure the vehicle was clean and perfect.

Rating:

2.0

I gassed it up was charged x tra. Scam

Rating:

1.0

Have the back of the truck prepped and cleaned before you rent it out. Don’t try to charge people for things they shouldn’t be charged with. Poor overall experience from the renters to management.

Rating:

3.0

Truck's windshield washer system was broken, causing the liquid to leak down the hood.

Rating:

5.0

The lady who helped me did an excellent job She was very friendly and helpful. D She was able to get my truck ready in a timely manner, it clean and well kept

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

A++ VERY HELP AND FRIENDLY

Rating:

5.0

Not much. A great experience with awesome customer service!

Rating:

5.0

Very good people. Easy to work with.

Rating:

5.0

People were very nice and Polite. Very professional. They always have exactly what I need for my move. They are the only place in town that always has what you need. I would have to give them the highest marks that U-Haul can give them.

Rating:

4.0

N/a

Rating:

2.0

Truck had check engine light on, and barely ran when idling. It did not have working air or radio. Glad my move was not a long distance. Online check in was awkward and lady didn't have keys in the check out lock box, as app stated. Reservation was supposed to be picked up at different location, buy it was changed day of move, with no notice. Not happy with uhaul at the moment, just glad this move is over.

Rating:

1.0

Quicker pickup of equipment. Took well over an hour even though I did the online checkin ahead of time. Agent had to change my vehicle twice because it was double booked then milage was not correct on truck so that was another issue. Was not pleasant and put me well behind schedule for movers.

Rating:

5.0

Very helpful

Rating:

3.0

Nothing

Rating:

5.0

Price was not what was given at time of reservation, $120 for 3 days plus utility dolly$30 somehow came to $229 for in town move that put 28 miles on truck, a lot of hidden fees apparently