I did an after hours drop off only to find out after going through all the steps and taking pictures on my phone and finally be told where to go to the lockbox that the store doesn't do after hour drop offs. I called customer service and was put in a 1 hour wait, was called back and before the call could be connected was hung up on, I had to call back and now I'm waiting again for an hour. This is absolutely terrible service and uhaul should not have this location listed as approved for after hours.Kathleen W.
Customer Reviews for Brinkmans
(U-Haul Neighborhood Dealer)
Delano, MN 55328
(**NO 24/7 drop off***Just north of the bend on HWY 12)
Services at this Location:
- Mon-Thur: 9 am - 5:30 pm
- Fri: 9 am - 4:30 pm
- Sat: 10 am - 2 pm
- Sun: Closed
Special Operating Hours
- 12/10/2021 - 12/12/2021: Closed
- 12/23/2021 - 12/26/2021: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.David R.
This location was 40 minutes away from my original pick up location and they did not have the furniture dolly I had requested when I made my reservation in July 2021Jesse A.
Customer did not leave a comment.David T.
Be more customer service friendly!William R.
Customer did not leave a comment.Garrett L.
Customer did not leave a comment.Joanne E.
Customer did not leave a comment.Greg H.
Have brought uhaul trailers here before and they have always been helpful. Can't find anything to improve on.randy S.
Customer did not leave a comment.TROY CHRISTOPHER F.
Jim the GM was unwilling to help me when I had drop off issuesMichael F.
One strap was worn in one spot badly like it wasn't routed correctly and rubbed half throughBrian P.
Customer did not leave a comment.william E.
The U-Haul portion of Brinkman's is only open M-F. I needed to drop off the trailer on Saturday. Staff were helpful and showed me where to park the trailer. Right away Monday morning I received an email receipt, that the trailer was all checked in, and everything was fine.Craig S.
AFTER HOURS RETURNJami C.
Customer did not leave a comment.Grant L.
Customer did not leave a comment.Tracy F.
Track has many bugs on the front. Exterior of vehicle had not been cleaned prior to my reservation.Daniel G.
Customer did not leave a comment.Cher L.
Didn't look like a U-Haul lot. No Uhauls there.Doug L.
Customer did not leave a comment.Matthew J.
Friendly service, quick pickup and return, true pro working. Will be back!Maygen L.
The truck was not clean in the cab and I had to clean it before could drive it across the country.Sally T.
tried to drop off the truck and location was closed, no signs pointing out where to park so I drove around back and left the truck there and drop off key box has a sign "no after hours drop off service for U Haul returns, please come back during service hours", that is ridiculous and when they send me my receipt I got charged $20.00 for "after hours service fee", I'll never want to deal with the Delano MN location again.JORGE G.
Customer did not leave a comment.Craig S.
My experience was that this location is not a designated drop off for U-haul 'trucks'. I arrived at Brinkman's around 6:00pm and did not expect anyone to be there as it was after hours and my contract WAS for after hours/online drop-off. There was someone there but I was told that I could not be there...that they do not accept U-haul t'rucks' and also that it was after hours and there was no one that could help me. A little unsettling return/drop off experience. I am thankful this person was there as at least I was told to just leave the truck where I pulled in (a very small area - barely able to pull off the road into this spot). I wouldn't have known or not even sure I if I could have dropped it there if this person hadn't been there as construction cones were put across the lot entrance after we left Brinkman's.Victoria C.
Customer did not leave a comment.Bradford W Y.
Customer did not leave a comment.John C.
Customer Service was fantastic! We really appreciate the follow-up and it was great doing business with you. We will definitely do business with you again.Jennifer L.
Customer did not leave a comment.Taylor L.
Customer did not leave a comment.Scott P.
Nice, competent peopleHolly D.
Customer did not leave a comment.Michael V.
I was told to drop truck off at this location. After 3pm to use the self-guided return online, which was great. However, once I completed this process and went to put key back in return box, there was a note saying they didn't do drop-offs after hours. I put the key in the box anyways as I had already completed the online return. This would have been helpful information prior as I had to drive at least 10 miles each direction to return the truckAmelia W.
There was no notice of after hours fees being charged. The business was closed on Sunday. I was not informed of this when choosing the destination. The boxes on the building were permanently covered with a laminated card. I had to push the keys under the front door of the business. Why are the boxes and the company listed as a drop off company, if they are not functional?loriee F.
Fenders were damaged on the trailer. I had to use bungee cords to stop the drivers side fender from flapping around! The trailer functioned great otherwise.Michael L.
Both Rory and Jim were awesome to work with. Easy and seemless from the paperwork to helping hook up the trailer.chad S.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.Molly O.
Customer did not leave a comment.joe H.
Customer did not leave a comment.Kirk J.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.jody F.
Great service and price. They treated me very well.Barrry A.
It was so easy to do. I did everything online, checked in online, and the people at the location were fast and kind to work with. It was a great experience!Cynthia A.
The trailer leaked water and damaged my furnature.Elizabeth S.
Great group to work with! Super helpful and assisted with trailer connection to vehicle and ensured lights and tires were good before we took off!JEFF S.
Very friendly, Professional.John C.
Customer did not leave a comment.rick D.
Customer did not leave a comment.Mark K.
Your scheduling process is awful. A renter does not know where the pickup point is until 24 hours prior to pick up.Timothy F.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.Maleah S.
Customer did not leave a comment.Andrew P.
Customer did not leave a comment.Richard A.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Sally S.
we felt that we were treated rudely. only rented a trailer, but they made us feel like it was a great imposition to stay until 5:30 to pick the trailer up. They close at 6. They didn't give us the blankets, I had to go back to pick them up. Said that they were sitting by the door and my husband should have picked them up. Anyway, won't rent from them again.Sharine S.
Really dissatisfied with UHaul in general. Online rented from Rockford (always a truck there). Then they say its Brooklyn Park, then call back on Monday and Rockford. Tuesday get text and voicemail that it's Delano. You cost me maybe $30.00 in extra mileage by changing the locations - TOTAL SCAM. Won't recommend UHaul in general.Lori A.
Brinkmans was great. Uhaul phone customer service is rude and incapable.Jerome D.
Customer did not leave a comment.Nick S.
Customer did not leave a comment.Paul P.
Customer did not leave a comment.Lori L.
Customer did not leave a comment.Jose R.
Customer did not leave a comment.Jayd L.
The pick up location was fine -- except it was several miles from my preferred pick up.Brian K.
Everything was greatIleana W.
Customer did not leave a comment.abby C.
Customer did not leave a comment.Jon B.
Customer did not leave a comment.daniel P.
Customer did not leave a comment.Adam R.
Customer did not leave a comment.John C.
It was a disaster! I read the other bad reviews prior to renting but I thought how hard could it be?! The only guy at the store couldn't help I and the U-Haul guy was off. We got logged into the online checkin and the system wouldn't let us check it out. We call customer service and they tell us they reset it and we had to try again but no that did not work. Call back and get escalated to corporate. They wanted to transfer me to another location at my expense and time. Finally they determine how to rent it with validation of the driver by the guy at the store. We finally got on our way 1.5 hours late and no compensation for the inconvenience. Never again.Scott M.
Customer did not leave a comment.Margaret B.
Got there at 9 a.m. sharp. Sign in the door said Will Be Back In 10 Min, With A Customer. I had no idea what the 10 min was based on. I had plans on getting my truck at 9 am for my helpers and I did not have it until 9:20.Mary S.
Tell them the good thing you guys doAnika M.
Customer did not leave a comment.Rhonda S.
It was great that he already had the truck running for me! Thank you!MELISSA S.
Customer did not leave a comment.Carmen H.
Customer did not leave a comment.Marthita R.
Customer did not leave a comment.Tim H.
U Haul rocks!Peter R.
He was very helpful.Matthew L.
Customer did not leave a comment.Terence O.
UHaul has it together.......period, no issues no problems and quick great serviceThomas C.
Customer did not leave a comment.Mary K.
The guy at the counter was rude and never made eye contact he spoke down to me and made unnecessary side comments that i felt were inappropriate i was very dissatisfiedkelly R.
Customer did not leave a comment.Willian N.
Customer did not leave a comment.Bert M.
Customer did not leave a comment.Brian D.
Brinkmans team is easy to do business with and we're quick to accommodateTravis C.
Make sure the uhaul site is running. The dealership had trouble getting me on the road due to problems w the uhaul website.Chris V.
This guy was not helpful and acted like he didn't know why we were dropping the trailer off at his locationlisa H.
Customer did not leave a comment.Brad M.
The guy at this location was going to charge me a extra $ 100.00 for paying cash. When my mom told him I wasn't going to have enough money to get home magically I didn't have to pay the extra.Lucinda M.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.Jackie H.
Customer did not leave a comment.John N.
Customer did not leave a comment.Derek B.