Customer Reviews for Broadway Autocare
(U-Haul Neighborhood Dealer)

Rating:

1.0

They didn't do check in, Theu didn’t have dolley and pads I booked for asked me to drive to a different location ( didn’t offer any refund for extra miles i might have to drive) the tank was near empty when i picked up, i drove less than 12 miles Charged for 7 gallons and additional fuel sevice charge

Rating:

1.0

The vehicle has done 134,000 miles. I took it on the highway for a short distance and it was scary. That vehicle should have come with a warning to not take it above 50 miles an hour. It is unsafe. I work in the automotive industry. That vehicle is a deathtrap The place I rented from does not have a person onsite - who handles U-Haul rentals. Every time i rent a vehicle, some person at the automotive service center (the primary business there) calls someone offsite and they sent me the paperwork. The paperwork has no mileage or fuel level. Last time i rented, I drove less than 40 miles but was charged 400 miles. Unfortunately the paperwork I was given at the time of rental neither has mileage nor the fuel level. Unfortunately i did not take a photograph of the dash when I rented the equipment. This whole experience has left me disappointed. How can you not have a GPS tracker on your Van to know how many miles someone has driven. to prevent fleecing your customers like this? A very very disappointed customer. I am definitely going to leave a scathing review for your Broadway location, the dismal condition of your trucks, the lack of GPS tracker, insufficient paperwork (no checkout mileage or fuel level), fleecing customers in case they have not taken a picture of the dash when checking out the truck

Rating:

5.0

More signage

Rating:

5.0

Gas was low

Rating:

5.0

I received an exceptional customer service at this particular location - Broadway Autocare. The truck was clean, full of fuel and ready to go miles and miles without any problem. The manager was very accommodating to our needs and let us to extend the rent for a few more hours because we were running out of time. I appreciate the service very much and would recommend this location to everybody to rent a moving truck from. Thank you again.

Rating:

1.0

We were horribly over charged for our rental. We drove 5 miles and were charged for 180 and then received atrocious customer service

Rating:

5.0

Busy location but still accommodated me last minute!

Rating:

5.0

Good over all

Rating:

2.0

very small neighborhood drop off, little assistance, I had to unhook the trailer myself and physically move it to a area designated by the person working there. NO help. This place is more a repair shop that dabbles in Uhaul rentals. I should have been directed to State St Uhaul center

Rating:

1.0

I was promised a 15ft truck but I was given a 10ft without prior notice. H-haul failed to hold it's guarantee, and it has stated that it will return 50$ in case guarantee is not held. I want either 50$ or the 47$ I paid back.

Rating:

5.0

AJ was very helpful

Rating:

1.0

Rental Location that was chosen online showed they had the truck we needed AT THAT LOCATION. Nope. Had to change the location to Broadway - which is pretty far out of the way from where we needed to go. We booked the Plymouth Road Location because we were trying to limit extra expenses incurred by our employee having to drive way further and spending almost an hour trying to get the app to work. The app is incredibly HARD to use. Flagged down one of the workers, he told me I had to call some # to talk to someone. Called - no answer. Then they told me to text. Once I was able to submit payment, it told me the box and the code for the box - when I opened it there was NO KEY. Once I got in the truck, it had less than 20 miles left on the tank (on E). All-In-All, very not happy.

Rating:

1.0

The U-Haul rep was over an hour and a half late, then the truck he was going to give me was out of gas. I then had to stand around waiting for him to move several vehicles out of the way of a second truck. He did not provide the furniture dolly or the moving blankets that we had requested and paid for.

Rating:

2.0

Mileage on my bill almost doubled as I travelled.

Rating:

4.0

The rental staff person was very courteous and helpful, and the process of picking up and returning the truck went smoothly. There are two reasons I gave 4 stars vs 5: 1) the rental person should have alerted me to click a link in a text to upload a photo before leaving the lot. I didn't see the text until I was loading the truck and it was expired; 2) It wasn't swept out. Otherwise it went well and it was a convenient location for us.

Rating:

1.0

Unjustified additional charges.

Rating:

2.0

The people working there are very friendly and helpful. However, the truck I rented was very muddy inside. This should definitely be improved.

Rating:

5.0

Thanks

Rating:

1.0

They just took the keys and didnt ask any questions and no we was getting calls stating the truck hasn't been returned when it was the very next day before noon

Rating:

5.0

Excellent customer service

Rating:

5.0

everything was cleaned and ready for pick up

Rating:

5.0

Fast, easy, and extremely convenient

Rating:

2.0

The front desk guy is really friendly and nice - highly appreciated. However, the truck has multiple pre-conditions and trash inside. Therefore, the maintaining seems to have significant rooms to improve.

Rating:

1.0

No one in the office at the time of pickup. Added after hour charges even when nothing like this was mentioned while booking through the app

Rating:

3.0

The truck could have been cleaner... The pick up was a little haphazard, but it worked.

Rating:

1.0

Even though I had reserved a truck, when I arrived, they couldn’t find the reservation. It took 30 minutes to clear this up. My receipt charged me for fueling and gas even though I more than replaced the used fuel and have before and after pictures to prove this.

Rating:

5.0

Easy pick up Easy drop off No hassle

Rating:

1.0

I was charged for drop off that was NOT in the original agreement.

Rating:

1.0

Just driving 57 miles and they charge me 100 miles. That’s the reason I don’t recommend anyone.

Rating:

5.0

Nice and easy

Rating:

5.0

Thank you for your services.

Rating:

2.0

Very random. Stunned this is a uhaul location. They weren’t ready for me, did no inspection, no check in, no paperwork. They were nice and it was efficient. But it made me worried it wasn’t legitimate

Rating:

1.0

I was threatened by the business owner.

Rating:

3.0

The truck was not available on time. We waited 45 minutes to receive the truck and were late for our scheduled movers.

Rating:

5.0

The cab was a little dirty, which wasn’t bad for us, but caused some issue when we dropped off the truck. My husband didn’t take a picture of the cab before which added to the issue. It was resolved.

Rating:

3.0

the experience at first was pleasant; the person who gave me the key and instructions was friendly. however, i had made a reservation for a dolly and they didn't give me one (didn't realize until i got to my place), nor did they provided a solution when we inquired about it. i didn't get charged for the dolly, but i had to move everything by lifting and the overall move took longer.

Rating:

2.0

When I called and made the reservation, I was told the trailer would be there when I arrive. When they called to confirm, the arrival time was off by 6 hrs. Upon arrival at the lot , the u-haul person was late by one hour , leaving us sitting on his lot until he arrived. He had to go get the trailer from another dealer and said the dealer was late . I have used u- haul in the past and never had these problems before.

Rating:

5.0

They are very friendly and prompt. The charge was very reasonable and clear.

Rating:

5.0

easy, quick and efficient. Good location

Rating:

5.0

Shoutout Ericka for the amazing help!

Rating:

1.0

This location should be closed.

Rating:

5.0

Excellent service.

Rating:

1.0

No one from U-Haul showed up at 9 to handle my rental, so the owner of the repair shop had to contact someone. The owner was really nice and helpful, and eventually got word to give me the keys and said I could go. I had never used the app and assumed I would be able to discuss the contract and other things with someone from U-Haul. Not possible. I got to my destination and found out that the hand truck I had ordered wasn't in the van. The van was great and we were done early. I went to drop it off and still no one from U-Haul. The owner of the shop tried to call someone named Alan, but he didn't answer. He then called Erica, who was nice but first tried to blame the owner for the fact that there was no hand truck on the van. She then promised to adjust my bill but so far the charge on my credit card still shows the original amount, which includes the hand truck that wasn't on the van.

Rating:

5.0

The manager wasn’t notified of the extra equipment I had reserved because I did self-checkout.

Rating:

1.0

Mileage rate is too high! Fuel level is incorrect! Terrible!

Rating:

5.0

My booking got a bit muddled due to what I'm guessing was either a miscommunication or a human error, but my pickup time, drop off time, and email address were all entered into the system incorrectly and I was enrolled in the insurance without my knowledge, all by the person who took my reservation over the phone. Luckily we were able to correct these issues when I arrived to pick up the truck.

Rating:

5.0

I dropped off after when location was closed so I didn’t meet any one there

Rating:

5.0

Very helpful and kind

Rating:

5.0

Alla - is the best u-haul sales representative- he will provide you with exactly what you need and always give a great rate. Broadway Auto is the most friendly, professional service I have ever witnessed.

Rating:

5.0

Al was totally awesome. We had a massive change of plan, and he made it happen. The truck had 60 miles on it and still has the new car smell. Great service and fantastic experience.

Rating:

2.0

I made my reservation online. My pickup was scheduled for Sunday at 11 am on 4/13/25. The sign on the door of this actual location says yes, it is open on Sunday at 11 am. The space was dark, sign off. Thank goodness there was a phone number posted. I called—no answer. I texted and got a response that this location was closed on Sundays. I explained the issue, and the individual drove down to meet me, which I greatly appreciated. BUT. My concern is - and I guess the question becomes - what is the point of making a reservation online if the information is not reaching the location being assigned? I've always used Uhaul and never before had an issue. This experience won't stop me from using Uhaul again but I couldn't let this opportunity go by without saying something. Thanks for reading. [redacted]

Rating:

2.0

Truck was covered in snow and windshield frosty - counter staff couldn't initially even offer a scraper. 2nd employee later came to find out why I hadn't left with the truck - I was waiting for heater to defrost windshield, he found a scraper and cleared the windshield. This cost me approx. 40 minutes. At loading location I found that there was no dolly and no furniture protection blankets in the truck (fortunately I was able to make do with what I had). There was also a 2' x 2' sheet of glass left on the floor of the truck that I had to dispose of.

Rating:

5.0

Amazing and and easy crew. They had me in & out nice and fast!

Rating:

5.0

I really liked how the keys were ready in the truck and it was heated up and ready to go. There was also no like and they got me in and out really quick! The people at this location were friendly, went above and beyond, and were amazing overall!

Rating:

5.0

Great service Easy access Hassle free

Rating:

5.0

Very helpfull. Needed a bigger truck and there was no problem in changing the reservation. I was in and out in 20 minutes. Great Service

Rating:

1.0

Gave us a tank on 1/4 and then charged us for not returning it 1/2 full