Customer Reviews for Broadway Sunoco

Simple and fast pick up and drop off.

Both the gas attended and the gentleman who did the Paperwork was accommodating. The service was fast and friendly. I will be back next time I need a rental. Cyris Bradley,

No improvement needed

Everyone there was very helpful, friendly and nice. I would go there again and Will recommend them.

Great service

Check-in was significantly delayed, even though I had done so previously online. Gas station personnel were NOT wearing masks inside at check-in.

Everyone was very friendly. Thank you

Representatives were friendly and knowledgeable in answering questions

The service personal was not wearing masks at all, absolutely unacceptable.

I didn't get my deposit back

No problems at all

Make the process to rent less time consuming and make it simpler for emergencies .

This was the worst experience ever. They forget to put the dolly in the back but they charged me. Also they charged me $2 rate per mile which clearly says $1.50 on the app

Ideally, the pick-up process could be a little faster, but I'm saying that just looking for the tiniest thing that could be improved. It didn't really take that long.

This location did a great job. Danny, the person who spoke to and helped us get the truck we reserved was pleasant and professional.

There was no personnel available to help at this location or time. I had to squeeze the vehicle in between three parked vans which made it difficult given I am not a licensed CDL driver. It wasn't convenient to park the truck as the space was boxed in. The whole experience was overall daunting.

Moving is hectic enough so I was delighted to have a pleasant, stress-free experience! Many Thanks to Danny and his brothers.

No lying to customers stating that you dont have other vehicles available for rent, when there were availabke at the time I went there. However, when I returned the at 6:25 p.m. on the same day, those vehicles were still there. So, in general, I ended up paying more money than that I was supposed to. That was a bad experience.

wasted 45-50 minutes on the phone with uhaul trying to sign into the app ... then they had the wrong van at the location so had to change it to the correct van and then before anything i made reservations for a closer area from my storage and it went through and ALL BUT no van at all available at the location... then to get back to where i was before they were switching me back and forth to the wrong department when all i wanted was to pay over the phone.....the app is HORRIBLE i had to call customer service sooo many time just to rent a van.....

Make the seat wider so that not only two people can ride with the driver.

This is my 4 th time renting van at this location ,cant think of much they can do to improve

Keep up the good work.

Good sales person

The steering wheel was shifting too much

It's a busy gas station which can be overwhelming to drop off stuff however the staff was very helpful in the situation.

Both of the gentlemen working were professional, helpful and nice. The van was clean with the appropriate amount of gas. Moving is stressful, but everything about my experience with this location went as smoothly as one could hope for! I definitely recommend it!

Truck was not clean, and the man on staff when I returned the truck did not allow me to put the keys inside the return box. He told me to give him the keys first, and he did not have a U-Haul shirt on. It was a unique and unprofessional experience.

The staff could not have been nicer and more accommodating but I could not get past the fact the van was filthy dirty and sticky everywhere, especially the dashboard and center console. If I was not in a rush I would have gone back and asked for it to be cleaned or for another van. I have never rented anything this dirty.

New 2019 Truck with a Rear Camera was great. Will recommend and use again.

I called to confirm the order the day before. I asked a specific question relating to a discount that I was given by an employee, when I asked about it the guy said yes when you come to pick up the truck you can enter the code. However, it just happened to be that the center would be closed on Saturday. But on Saturday the owner was in his car and when I spoke to him about the same discount he also implied that I would be able to input it at the time of rental. Guess what there was no place to put the code in. (btw I used the mobile app, never again!) A customer service rep using chat said the same thing but at the returning the truck the code can be used. However, when I returned the truck I handed the keys to the attendant went inside to talk to the manager and the kid had electronically closed out my rental before I could talk to the manager. And she said I would have to ask my friend. In which I did and she asked the GM which referred me to CS. I am not happy about this runaround and I will NEVER USE mobile again if I have a discount. On the other hand mobile rental was pretty easy, except for the taking my photo ID the app didn't want to take it.

GET THAT BLACK GUY FIRED FROM THIS GAS STATION! He was pumping gas; he said the gas station was closed even though we told him we had the truck share app. He said there was nothing he could do and sent us to another location. Finally after going to that location and calling uhaul to sort this out, we had to go back to this location, and when we returned, he said "I don't have to tell you anything" even after he lied and told us we could not pick up the uhaul at this location. Poor example of humanity here. Just an imbecile.Someone who just wants to harass you, even though he probably sees uhaul trucks picked up every day, and knows exactly how the lockbox works. DO NOT PICK UP FROM THIS LOCATION!

I don't even take the equipment but I was charged and I am getting mail to review. Worst experience if my life time. Was trying to call the customer care 4 time but was unsuccessful. Customer care is worst at its best.

Friendly staff and well-maintained truck. I will absolutely rent from this location again in the future.

U-Haul made everything easy — great experience

Location was fine but had to wait 25 min past pick up time for our uhaul bc it was in another location.

The kiosk was closed and the customer service was a pain in the ass

I'm sure there must be something to say, however, I can't think of it at this time.

Super friendly service and great staff! Best uhaul experience I've had!

Both pick-up and return we're very smooth. Many thanks to the staff. For the return staff, keep building a rapport with those neighborhood kids! For the pick-up staff...that kid you got is Golden. Many thanks again!

There was an issue picking up the vehicle, but after 2 hours and finally getting a representative all was well. I thank Melony, Mike and Sam for sticking with me and getting it resolved.

very kind and fast service , thanks

First, i couldnt not get through the entire online checkin process.. it took us almost an hour to checkin and that too didnt happen. Second, i was asked to speak to the person at the center but because it was a Sunday, the center was closed at that time.. third, the uhaul rented was extremely dirty from inside with food packets, chips, etc..

nothing ,after some confusion as to where to pick up the truck I got an e-mail giving me the right address and was taken care of very quickly and was happy with the equipment that we used .will use U-HAUL again in the future THANK YOU !

Better have boxes in all location

I have always had a great experience using this Uhaul location. It is the most convenient for me. Danny is a professional and polite business man, and I'm always happy with his attention to detail and providing great service.

Oil change signal but otherwise great experience. Friendly people.

Great customer service. Everyone was very kind and informative. Definitely will rent from this location again.

May be theycloded at 2 pm and I returned the van @4p that's why they never gave returned acknowlegement

When I droped the car in the original drop off location, I got a text with a new dropping location. I talked to the manager and did several calls and told me I am fine. He was super helpful

This IS The second time i used uhaul and i was over charged personel did not log my return and i had to wait for a refund and adjustments. Please find a better system for vehicle returns because this is the second time in a row and the mistake was uhauls fault.

The guy in the front was very professional. 5 stars.

I had a tremendously poor experience with UHaul's website, automatic check-in and return procedures, and with the level of customer service I was given, especially when picking up my vehicle. Your website listed a number of UHaul pickup locations in the Jersey City area, but it is useless to choose one, since pickup location is apparently randomly determined by UHaul and not by the customer. At the time I set up my reservation, when I tried to choose the proper location, it changed on me. When I tried to edit the location, a second reservation was set up for me. I was not able to complete the process when I tried to automatically check out the truck at the location. I was able to do it eventually using another phone, but in the meantime, I had called customer service and did not receive any helpful information at all. It took me about 45 minutes to finally get the check out process complete. When it was done, the website app never let me know the last step was complete, and I had to call customer service AGAIN only to have them tell me I was set to go. All in all, the website process and corresponding customer service was TERRIBLE and I would hesitate to use this service again

Staff was courteous and professional

Its a gas station in a rough part of town. The parking lot is tiny & full also they were closed before 7pm, which is the online closing time.The Sunoco Gas attendant was VERY Helpful with the return, since his boss left early. BUT SERIOUSLY when I pulled up to the Sunoco I wanted to turn right back around because is was so sketchy...that whole area/neighborhood is dirty & uninviting.