Customer did not leave a comment.
Salah A
Customer Reviews for Broadway Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy!
Christopher PNo improvements needed!
Ken BTruck wasn't clean at all. Also to add it wasn't ready for pickup. I had to wait about 5 minutes for him to unload things from the front seat and back cargo area- a blanket , dolly and something else. Also there was a check engine oil sign which did not allow me to notate the mileage. I usually take pictures of the vehicles odometer before I drive off and when I drop it off.
UMAR KGreat but the mileage fee should be reconsidered!
Othmane CThank you for friendly welcome and all the help!
HULYA Ythe representative was friendly and helpful. i was have happy with the service.
Milko MWas charged for miles I didn’t travel.
ANDY SWell for one call on thee when merchantdise have been left behind
THERESA HThe location is a little bit sketchy but the personnel that helped receive the truck were very helpful
Ramon RKeep doing what you are doing. The process was smooth, efficient and it was a complete joy to rent from this location. Since 1979 I have been renting uhaul vans or trucks and this is the best experience I have ever had.
ROWLAND JMaintain the trucks. Every email should also be sent as a text.
Steven J.
Philip TInspect lights and signals. The passenger turn signal needs to be fixed.
CHERYL RNo staff at the lot, and literally zero space to drop off my U-Haul.
Aryan CThank You! I really appreciate you being able to accommodate me at such short notice.
Desiree BNothing. They were friendly, prompt, had the truck ready, gave us tips driving it when we confessed we were a bit nervous driving the truck.
Alexandra BNot enough room for a 20 ft truck area is limited
Juan SBroadway sunoco always does a great job
John RContinue doing great service.
luis mThis is the second time they charged me three times extra
Abul BBilled for items I did not receive
Michael KThey change the location of pickup randomly
Abdelkarim BThis office also closed early. The gas attendant helped us get in touch with someone who again was able to close the account with us via phone.
DORY WShould have a code outside drop off box to inform someone that truck was dropped off. Online sometimes won’t let you get on to return or check out
Ronald MAwful pick up experience. App doesn't work. Charged $50+ for gas even though I put $5 worth in to cover the 8 miles I drove so clearly there's a scam to enter the wrong fuel level which I couldn't verify before picking up the truck and as I was forced to wait over 30 minutes to get the truck, I was late and didn't think to check. U Haul is awful overall, not specific to this location
Russell FGreat service
Tinaya BNo comments for the pickup location; however U-Haul switched my pickup location without notifying me which delayed my pickup and having me to go to two separate locations. This is the second time that has happened to me and not happy about it
rebecca sThe gaz you said was 3/8 is wrong he was 1/4 and when I dropped the Van I put more gaz Thant what you give me
Salim BI gave it a poor rating because I was supposed to pick the truck up in Madison, NJ. However, the day before my move I received a text telling me my truck would now be in Jersey City, about an hour from where I live. Moving is stressful enough but now I had to contend with going quite a bit out of my way to get the truck so that I would be ready for an early morning move. One would think that U-Haul would try to help customers by finding a way to reroute a truck to the agreed upon pickup location. However, the rep I spoke to on the phone could only tell me that the original truck forMadison was in the shop.
Mike DExperience was over all good and staff was also very supportive
vikram tThank you all at that location . Everyone was helpful didn’t wait at all
SHEIK TFriendly service but my truck had a broken window wiper which I didn't find out until I needed it. It started raining glad I only had an hour left on my trip. Had to switch the good wiper to drivers side to see so got a little wet
MICHAEL REverything went well. First time renting a uhaul and the man Danny was great. The van was ready, running and warm when I got inside.
JACQUELIN MIt is great the way it is now.
LUISE Mgreat service
Fady Git was very fast and easy to set up the reservation and the customer service from the location on broadway was great. i will definitely be using that location again .
RAFAELA GWell this applies to this location specifically not sure of the others but .. upon arrival my uhaul needed to be transported to the station that ended up adding 1 mile to the rental charge which I had to get reimbursed for .. So for improvements I recommend space for uhaul vehicles on the lot not off just is safer and more convenient that way other then that everything else was perfect
MARCOALEXANDER CTreat your customers better
ALEXANDER EGreat professional service
LUISE MSunoco U-Haul at 55 Broadway provides excellent service
JOHN CThe entire crew was so helfpful. I pre checked in, the rest was a breeze! Thank you Broadway Sunoco!
Juanito M