Customer Reviews for Brogan Oil Inc
(U-Haul Neighborhood Dealer)

392 reviews

4210 Glenway Ave   Cincinnati, OH 45205
(E Of Sunset)

(513) 921-4335

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(513) 921-4335

4210 Glenway Ave
Cincinnati, OH 45205
(E Of Sunset)

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GARY V. 
Rating:
2.0

The self check in is a terrible idea especially if the website just crashes … it caused a huge delay in my pick up time causing late drop off . I had An extreme terrible experience this time. It also took 40 mins for me to get to a manager who was a great help that was the only positive thing from my experience with uhaul.

Brooklyn S. 
Rating:
3.0

Customer did not leave a comment.

DOROTHY C. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Can't think of anything that would improve it. I was treated courteously and efficiently.

Whitney W. 
Rating:
5.0

Customer did not leave a comment.

STEVE R. 
Rating:
2.0

Tow dolly lights did not work. And, they did not help test working, did so myself. Then they would not look at problem, just sent me with non-working lights to different sight. There it took almost 2 hours to fix! This resulted in a latr long drive.

Gerald M. 
Rating:
5.0

Lest side of truck was damaged to the point the truck leaked when it rained. Truck was fine to drive. Brogan Oil could not have been more efficient and ready for us.

John T. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Edward J. 
Rating:
5.0

Customer did not leave a comment.

paul W. 
Rating:
5.0

Customer did not leave a comment.

Maia H. 
Rating:
5.0

Everything was great! We will use this location and U Haul again!

Kathy M. 
Rating:
3.0

All the negative feed back would stem from the location on Glenway Ave in Price Hill. Granted there is vast parking in the rear of Brogan's the fact is it is very small and tight on a busy road in a suspect area. Night drop off, truck and keys I wouldn't do because I needed to call cab and wait so I felt vulnerable. People, service and truck itself were great. Thank You!

Jeffrey S. 
Rating:
5.0

Great people over at Brogan's!

PAUL S. 
Rating:
5.0

I came after hours and was confused as to where to go. Someone was there to help and they restarted their computer to assist me. I was very happy about that because I used the truck to move my parents over the weekend.

Michelle L. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
2.0

Took forever to get trailer checked out. Rate was much much higher than I found on the website due to the advisor not listening to me regarding drop off location. Just put down what was on my ID. Still dealing with your customer service to get this resolved

Jeffrey M. 
Rating:
1.0

Customer did not leave a comment.

Courtney B. 
Rating:
3.0

This was another area that I did not pick and you guys forced us to go which again was out of the way and very inconvenient.

JONATHAN P. 
Rating:
3.0

The representatives were great at this location. The reason for the average rating was because the online mobile process is very rocky and the mileage that was listed on my contract was under 600 miles of what the truck actually had. My contract said the truck had 6042 miles, but in all actuality it had 6603 miles

Nickoles L. 
Rating:
5.0

Customer did not leave a comment.

Catherine H. 
Rating:
2.0

The price of a one way trip was extremely to high. When customer return the truck ahead of time schedule, with gas the same as receive a person should receive partial of his/her money back. I would not recommend U-Haul to any of my friends based on my experience.

Shervelle T. 
Rating:
5.0

Customer did not leave a comment.

Tina G. 
Rating:
4.0

Customer did not leave a comment.

cliff L. 
Rating:
5.0

Customer did not leave a comment.

candeisha E. 
Rating:
5.0

Customer did not leave a comment.

Jack H. 
Rating:
5.0

Customer did not leave a comment.

Dimitrius W. 
Rating:
2.0

Make sure that everything that was ordered and requested weeks ahead of time was available at the time of pickup so that the customer doesn't have to wait around.

Michael K. 
Rating:
3.0

Customer did not leave a comment.

Shawnetta S. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
1.0

My overall experience with this Uhaul rental yesterday was the worst ever, poor, below average and unsatisfactory. I will not ever use this location again. I will recommend others not either. Yesterday morning during the office paperwork process it took 10 times as long. the gentleman behind the counter asked to see my driver's license and bank card 3 times or more. This same gentleman asked for my telephone several times. This unnecessary additional time held up my movers and I was charged more by my movers. Also, my bank charge had been debited for 3 uhaul truck rental transactions. Then the next day I received an email that stated I had late rental equipment or no equipment turned in. I turned in the truck the same day on Tuesday, August 20th in the evening hours before dark. The truck was filthy dirty and dingy inside the truck ... as if the inside never cleaned or wiped down. I HAVE NOTHING GOOD TO SAY ABOUT THIS RENTAL LOCATION AND MY RENTAL EXPERIENCE. I DEMAND MY MONEY TO BE FULLY REFUNDED! I can be reached at 813-598-2922. Rebecca Lauer

rebecca L. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
4.0

Customer did not leave a comment.

JASON W. 
Rating:
4.0

Since the online could not locate my account/contract, I had to call to check in my trailer return. Was transferred to several people/departments. No one understood why I was calling in my return. Last lady finally took information on my return and noted on my contract.

Judithmarie B. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Send your customers to Brogan Oil. Russell Bob Darrell Justin and the whole crew were Awesome.

Timothy L. 
Rating:
5.0

Dropped off after hours.

patrica C. 
Rating:
5.0

Uhaul's reservation system is completely dysfunctional. I was called 20 minutes before I was suppose to arrive at my original pick up location to be told that there were no trucks available. While the new location was "only 3 miles away" this was during rush hour traffic and the new location was on the other side of the Ohio River. On top of that, they changed the reservation 20 minutes before the new location closed. We arrived right as it closed and they did not have record of our order. Luckily, the person working there was kind enough to stay open and work it out. I will avoid using Uhaul from here on out.

Robert H. 
Rating:
5.0

Drop off was quick and simple

don S. 
Rating:
5.0

Customer did not leave a comment.

marnica W. 
Rating:
4.0

Customer did not leave a comment.

Jakeda U. 
Rating:
5.0

Customer did not leave a comment.

Ernest T. 
Rating:
5.0

Make drop off points at another U-Haul location. I rented in Cincinnati and moved to Kentucky. The Kentucky location would not allow me to drop off there. I had to drive all the way back to Cincinnati to drop the truck off when finished. It really was an inconvenience

Devon S. 
Rating:
5.0

Brogan was the best. We just made it minutes before closing and they were so nice and completed our check in very quickly. Asked about our move and how the trip went, asked if they could do anything for us, friendly, and smiled the whole time. Great place to work with.

Jeffrey F. 
Rating:
5.0

Great Customer service.

Kim T. 
Rating:
5.0

Best customer service ever. Manager was very respectful and helpful.

Bouba C. 
Rating:
1.0

Customer did not leave a comment.

Joshua G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Everything from pickup to return went smoothly

Dave M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Maybe not let the customer wait so long to get help when there are so many employees. I am assuming that because there is only one computer at the front desk, you can only process one customer at a time so that is why I waited patiently. Other than that, staff was friendly and the truck was fine.

Sylvia S. 
Rating:
4.0

Customer did not leave a comment.

Meghan B. 
Rating:
5.0

Quick and easy pick up and drop off

Brittany G. 
Rating:
3.0

Customer did not leave a comment.

Jason P. 
Rating:
4.0

Don't pull into the parking lot. Turn down Sliker Ave to the large parking lot directly behind the shop.

Mychelle A. 
Rating:
4.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Great customer service

Patricia M. 
Rating:
5.0

Only thing that would make this place better hours of operation

William B. 
Rating:
3.0

Customer did not leave a comment.

Mike B. 
Rating:
3.0

The man working there told me to turn my lights on and test all of the lights. He said I was good to go. But after stopping right before night call in Dallas. I realized I had not tail lights. So I had no choice but to get a hotel.

Gary R. 
Rating:
1.0

Customer did not leave a comment.

John R S. 
Rating:
3.0

Customer did not leave a comment.

Michele W. 
Rating:
5.0

Customer did not leave a comment.

Ebony M. 
Rating:
5.0

Customer did not leave a comment.

Jamenah M. 
Rating:
2.0

I didn't think the truck was going to make it to the festival. It was not running well . It was a rough ride. The truck did not accelerate well.

Rhonda B. 
Rating:
3.0

I had booked the uhaul for a location nearby. But was allotted the one far away. More than the shifting distance, the uhaul distance sucked up the fuel.

Jaya Kashyap K. 
Rating:
4.0

Customer did not leave a comment.

tim M. 
Rating:
5.0

Customer did not leave a comment.

vanessa K. 
Rating:
5.0

I would check the driver's seat belt. It does not seem to work.

Patrick M. 
Rating:
4.0

Customer did not leave a comment.

leonard C. 
Rating:
3.0

Service was a bit slow - not particularly friendly but adequate

Pamela C. 
Rating:
1.0

Customer did not leave a comment.

Madison L. 
Rating:
3.0

After making reservations at north bend location a day ahead. They call me 30 min before pickup and tell me they don't have what I need. Although the reservation went through. So I had to drive half hour the opposite way. Got there to pick up and they had none of my info. So after taking another half hour to fill out papers I already done online I finally got what I needed. I will probably find another company to use next time. I was over an hour late picking up my car.

Patrick B. 
Rating:
4.0

It was a smooth rental process & everything was good.

JILL G. 
Rating:
4.0

Customer did not leave a comment.

Anne G. 
Rating:
5.0

Nothing! This is my second time (possibly my third) renting from Mr. Brogan. He's very nice and professional. Interaction here is always great. Nice and time effective. Thank you very much for your great service Mr. Brogan.

Allisa J. 
Rating:
5.0

Customer did not leave a comment.

Tonya M. 
Rating:
5.0

Customer did not leave a comment.

Asok S. 
Rating:
4.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Nothing I would suggest. The Brogan team had everything ready and it was an easy transaction. They represent you well.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Gloriana H. 
Rating:
5.0

Solid!

James A. 
Rating:
5.0

Very easy and quick to deal with. We have rented a few times from them and it's always good.

MELISSA J. 
Rating:
1.0

very scary neighborhood, No signs on the outside of the building that said UHaul except a small door sign for after hours. No idea where to park truck. Passed another UHaul dealer on our way to our designated pick up place which was not on our options but was 10 minutes closer. Definitely would not go back there again.

Mike O. 
Rating:
4.0

Customer did not leave a comment.

Lakshmi Prakruth R. 
Rating:
5.0

Very nice gentleman at this location.

Catherine M. 
Rating:
4.0

Customer did not leave a comment.

Jennifer D. 
Rating:
2.0

Needs better customer service and a training class on how the mobile option works I was treated as though I would steal the uhaul.

Lawrence W. 
Rating:
5.0

Great team at Brogan Oil!

Michael M. 
Rating:
1.0

Inspect your truck no one should drive a truck with ball tires and endangered someone life after wait over 4 hrs to get new tires I was very upset

TIMOTHY B. 
Rating:
4.0

Nothing

TONY R. 
Rating:
1.0

I've contacted customer service regarding my issue

Katie R. 
Rating:
4.0

The team at Brogan Oil were very kind and I will recommend them to everyone.

Arthur C. 
Rating:
5.0

Nothing everything whenever smooth from checking in to checking out thank you

ANGELINE B. 
Rating:
5.0

Customer did not leave a comment.

heather B. 
No reviews have been submitted for this location.

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