Customer Reviews for Brothers Ace Hardware
(U-Haul Neighborhood Dealer)

933 reviews

3085 Millerville Rd   Baton Rouge, LA 70816
(@ I-12)

(225) 275-2721

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(225) 275-2721

3085 Millerville Rd
Baton Rouge, LA 70816
(@ I-12)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TESHAY C. 
Rating:
5.0

Customer did not leave a comment.

RODERICK S. 
Rating:
1.0

The manager at this location is very rude. Tried to charge me an extra $200 on my rental. Very poor customer service. Won't be using this location ever again!!

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

CAROLINEHOPE B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW O. 
Rating:
3.0

I paid for a dolly and it was missing I drove 30 minutes to seee the dolly wasn't there and I couldn't move any of my appliances …… been so upset and busy I still haven't called for refund

Carvin A. 
Rating:
4.0

👍🏾

tor S. 
Rating:
1.0

Uhaul was horrible. I schedule a pickup 48 hrs in advance and drove two hours to pickup. Once I arrived the staff stated there was no uhaul at any location. Very disappointed. The staffed didn't even offer an apology. I'll never ever go back to the airline and Choctaw location. They all need classes on customer service.

JERMEY B. 
Rating:
3.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

Great service. Friendly service great customer service.

QUINTINA C. 
Rating:
1.0

A lot

brittney C. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
3.0

Customer did not leave a comment.

JASON A. 
Rating:
4.0

Gas is way too expensive

Hoda T. 
Rating:
3.0

Customer service needs some improvement.

KIMBERLY B. 
Rating:
4.0

Customer did not leave a comment.

ANISSA T. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY M. 
Rating:
5.0

Information on brake guard system should be shown in truck or website or user pamphlet. It defaults on and you aren't aware until you come to downward grade. Had to get help for what was a very simple fix but, not having instructions for us impacted our safety and travel.

Patricia L. 
Rating:
5.0

They were swift and efficient! Got us in and out during both pick up and return.

Phraubrandi M. 
Rating:
5.0

Customer did not leave a comment.

BRAD G. 
Rating:
2.0

When returning the truck, I could not fill it back up due to it currently being a category 4 hurricane (all residents were evacuating the city) and all the gas stations in and near the city of Baton Rouge were out of gas. The store worker said he understood and would call to see if he could over ride the charge for gas. He told me he was told “uhaul could not be lenient on gas.” I found this to be terrible customer service since there was no gas in the city or outside the city.

JASMINE B. 
Rating:
5.0

Absolutely nothing. While preparing for Hurricane Ida this location was super busy and yet still maintained an amazing level of customer service!!!!!

DYLAN B. 
Rating:
5.0

LOVE getting a Uhaul truck from the Brothers Ace Hardware on Millerville in Baton Rouge, LA!!! Great trucks and great staff! Really helped us in a bind!

Amelia L. 
Rating:
5.0

Customer did not leave a comment.

VOORHIES D. 
Rating:
5.0

OUTSTANDING SERVICE AT THE ACE HARDWARE MILLERVILLE LOCATION!!!

Joseph L. 
Rating:
3.0

They charged me 2 gallon gas when it was maybe 1 needed

REBECCA C. 
Rating:
5.0

Customer did not leave a comment.

EUGENE S. 
Rating:
5.0

Everything was perfect

KECIA S. 
Rating:
5.0

Customer did not leave a comment.

Alec M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Nothing. They were very courteous and quick to help. It was a pleasure to do business with Ace and brothers hardware.

PAUL D. 
Rating:
4.0

Customer service was terrible

JULIUS B. 
Rating:
5.0

Customer did not leave a comment.

Kirt G. 
Rating:
3.0

The uhaul broke down right after picking it up. And I was charged a full price for something that did not benefit me at all!

Michelle J. 
Rating:
5.0

Quick. Easy. Customer service was great, shout out to the young man working the Uhaul department today!

TYLAN K. 
Rating:
4.0

Good service at the store. Truck needs looked at as it pulls hard right when braking. Potentially dangerous.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

LOURDES C. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
3.0

Customer did not leave a comment.

DARIUS V. 
Rating:
5.0

Service rep was excellent. He had a lot of business buzzing and managed it all really good. I will go to Millerville Bros Ace for any rentals in the future.

Robert H. 
Rating:
2.0

Wait time , the truck that I rented was very loud and handled terribly.

JAMEL T. 
Rating:
5.0

I only made two trip in the truck that was 6 minutes away and the mileage Calculated 89 miles. This was impossible and needs attention.

AARON W. 
Rating:
5.0

Customer did not leave a comment.

lance D. 
Rating:
4.0

Customer did not leave a comment.

Allison K. 
Rating:
5.0

Customer did not leave a comment.

SUSANNAH S. 
Rating:
5.0

Customer did not leave a comment.

Gasper M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Thank God for you all

KEVIN G. 
Rating:
2.0

We booked two Dollys that were not Availble. They are never available at this location - according to the clerk helping us. We were depending on the equipment to move, and never were able to get it. We also needed to extend our rental and were not allowed to. This was not a good experience

Chelsea M. 
Rating:
5.0

Everything was great. CUSTOMER SERVICE WAS EXCELLENT.

terrill M. 
Rating:
1.0

Cleaning the equipment out . The truck I rented was filthy

JaLil R. 
Rating:
4.0

No problem with Brother's but dealing with uhaul was awful. I booked my rental a week in advance. I called to verify the day before at the closest uhaul. I was told I should have received a call from a 337 number to verify the rental. I had to call uhaul and wait an hour on hold before getting a customer service rep that was had no clue and said she was taking g call for Mississippi then transferred me and I waited another 40 minutes for a rude rep to pick up the phone. They found me a rental at brothers which is a 30 minute drive from where I was moving. It doesn't matter what google maps say the miles are. The traffic is awful. The cost was ridiculous. I will never use uhaul again.

CHRISTI B. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Very great customer service

BRAD G. 
Rating:
3.0

Customer did not leave a comment.

TERRI K. 
Rating:
3.0

A little cheaper rate would be nice but overall keep doing what your doing.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
3.0

Customer did not leave a comment.

Jo'Kia G. 
Rating:
5.0

Customer did not leave a comment.

CRASSANDER L. 
Rating:
5.0

Customer did not leave a comment.

EUMEKA W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Employee who helped me was very friendly. He offered either a printed receipt or to email me one. I opted for the email of which 24 hours later I'm still waiting to receive.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Clint F. 
Rating:
5.0

Great location

SHUANACY E. 
Rating:
1.0

Trailer was hooked up incorrectly damaging thelight harness wiring and causing an EXTREMELY DANGEROUS situation of no brake lights or blinkers on trailer. I had to buy a new harness which the drop off location kept. When I told the drop off location what the pick up location did they just blew it off. I could not be more disappointed in UHaul. I am lucky I did not have a wreck in the crazy interstate traffic that I had to negotiate without lights. I am sure I will hear nothing from this either. Nobody cares.

Margaret F. 
Rating:
1.0

It leaked and got all our stuff wet! I want a refund!!

BRENT D. 
Rating:
5.0

Customer did not leave a comment.

DONALD J. 
Rating:
5.0

Customer did not leave a comment.

GLYNN B. 
Rating:
1.0

The guy who checked me in was excellent however the uhaul itself was dirty and unsatisfactory. I have pictures to show.

LISA J. 
Rating:
5.0

Customer did not leave a comment.

Kenyett F. 
Rating:
5.0

Customer did not leave a comment.

COREY C. 
Rating:
5.0

Customer did not leave a comment.

JTERRICA B. 
Rating:
5.0

Customer did not leave a comment.

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

Neal S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

LATOYA D. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
2.0

The employee that helped us was rude and unhelpful. The truck was dirty and falling apart, including a low tire pressure light on the dash. We spoke with the manager when we returned and reported the problem. He seemed receptive, and apologized profusely.

ORION V. 
Rating:
1.0

The passenger door handle was missing. The truck was nasty and wreaked of something like body odor and years of uncleanliness. This was alarming given that we're still in the midst of a pandemic. And the service representative was short; his customer service was like he only learned to tolerate ppl instead of be responsive, informative, and attentive.

Sara M. 
Rating:
1.0

I made a reservation for a uhaul a week prior my reservation, my equipment I requested wasn't in the vehicle nor was the vehicle cleaned! Covid isn't gone! I take Covid very serious. Then I found Marijuana buds this was a horrible experience renting from your company!

JAQUAN J. 
Rating:
5.0

Tires on truck seemed low. I recommend that you check tire pressure before every rental.

MICHAEL F. 
Rating:
5.0

Give more miles on long distance

Derek H. 
Rating:
5.0

Customer did not leave a comment.

JODY M. 
Rating:
5.0

Front end on the UHaul truck I used may need service as stabilization over uneven surfaces lacking. I would have not wanted a long trip with truck

KIRBY H. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
2.0

Please clean the vehicles.

RODNEYCIA C. 
Rating:
1.0

being a sunday return was thought to be no rush. The truck was returned sunday but because the the store said they were open half a ay they charged us another rental day and insurance statement saying returned monday but actually was returned sunday with the assumption thet were closed on a sunday.toatal extra unexpected 80 dollars

MARK G. 
Rating:
2.0

people ok but car tower had a tail light out so I had to buy magnetic tail lights to make the trip

FREDERICK G. 
Rating:
5.0

The gentleman who helped us was AMAZING!!!

Kristy M. 
Rating:
3.0

Customer did not leave a comment.

CARLECIA M. 
Rating:
5.0

No improvement needed.

Ethel L. 
Rating:
3.0

Customer did not leave a comment.

Cathy C. 
Rating:
5.0

The parking lot is a little difficult to maneuver. The guy helping was great. The location is in a hardware store with the uhaul desk in the back. Everybody was very helpful making it an easy process.

JOEL SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

JULINA SONIA A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Keep more units at this location

shaun M. 
Rating:
4.0

Workers were helpful. Truck drove good.

christian A. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
No reviews have been submitted for this location.

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