The instructions for picking up the van were located on a pole in the corner of the parking lot tucked among the bushes. The instructions were not clear and did not advise the customer to go into the store for help. We followed the instructions on the pole using the app and were unable to complete due maybe to poor internet. Finally, after about 15 minutes, someone from the store saw us and came out to assist. Once we were inside all the information was uploaded and everything went okay. We were given the key and told to use the app to upload pictures. It was a very frustrating experience and we were thankful it was still light out and not raining. There needs to be more customer support at this location and clear instructions on the pole to go into the store for human help. We won't be using this location again.
Margaret P
Customer Reviews for Brothers Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Replace the wipers
JIM LLow pressure indicator was on the entire time. Took extra time to try and fill the tire up but after 20 minutes and still not enough pressure being put in tire we assumed the gauge wasn’t correct and went on our way.
Susan FSuper helpful and friendly!
Shawn HI did not interact with any personnel
Stacey LEassy and nice process
Bjorn MIt was perfect, from start to finish.
Michael KTruck I reserved wasn’t there. Had to rent the one truck at the location. Larger and more expensive but they wouldn’t honor original price. Chose this location because I was offered a $50 discount to switch. Asked several times if I would get the discount, which wasn’t shown in the contract. Was told it come off when truck returned. Returned truck, went through checkout process, no discount. Guy said it should have been there, which is interesting because I had to do a totally new reservation. Guy says maybe I could call the original location. I’m out $50.
Mark VVery friendly, easy to work with. Quick in and out.
Tashula BI understand that they’re a new location but i took me literally 45minutes from the time I arrived to leave with the vehicle. They were clearly not trained in the system but kept trying until I said; “can you call someone at hertz to help you ? Otherwise I’ll have to leave and cancel. They finally called someone who helped walk them through the complex 20 plus minute process. When I returned the vehicle I asked for a final invoice. The shop owner said; it’s no problem you’re all set. No i said, I want this closed out. Still left not knowing what my final cost would be. Problem is; they’re all small convenient store kept busy by ongoing clientele coming and going. They couldn’t give me a final invoice while there. Not comforting! I was tentatively worried that the owner said; you’re ok I’ll take care of it. Very uncomfortable!!!’I went to this location at the request by U-Haul for a 50$ credit bto help promote this location which was so unprepared to conduct this transaction. The old. Adage nothing for nothing certainly applies In conclusion, I can’t entirely fault the location experience given their training and ability to rentals and focus on lotteries sales which took a lot of their time. I get it but they’re just not staffed for the additional business In conclusion it was a truly disappointing experience which will heavily weigh on my future needs
Ron R