Customer Reviews for Brothers Food Mart
(U-Haul Neighborhood Dealer)

Rating:

2.0

I understand that they’re a new location but i took me literally 45minutes from the time I arrived to leave with the vehicle. They were clearly not trained in the system but kept trying until I said; “can you call someone at hertz to help you ? Otherwise I’ll have to leave and cancel. They finally called someone who helped walk them through the complex 20 plus minute process. When I returned the vehicle I asked for a final invoice. The shop owner said; it’s no problem you’re all set. No i said, I want this closed out. Still left not knowing what my final cost would be. Problem is; they’re all small convenient store kept busy by ongoing clientele coming and going. They couldn’t give me a final invoice while there. Not comforting! I was tentatively worried that the owner said; you’re ok I’ll take care of it. Very uncomfortable!!!’I went to this location at the request by U-Haul for a 50$ credit bto help promote this location which was so unprepared to conduct this transaction. The old. Adage nothing for nothing certainly applies In conclusion, I can’t entirely fault the location experience given their training and ability to rentals and focus on lotteries sales which took a lot of their time. I get it but they’re just not staffed for the additional business In conclusion it was a truly disappointing experience which will heavily weigh on my future needs