Customer Reviews for Brothers Sewing & Vacuum
(U-Haul Neighborhood Dealer)

59 reviews

4100 Cameron Park Dr Ste 102   Cameron Park, CA 95682

(530) 677-5962

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(530) 677-5962

4100 Cameron Park Dr Ste 102
Cameron Park, CA 95682

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KAYLA R 
Rating:
5.0

Customer did not leave a comment.

ellen k 
Rating:
5.0

Very great customer service

CARLOS T 
Rating:
5.0

Truck had a lot of bugs stuck to it but overall everything was smooth.

Pradeep K 
Rating:
5.0

Customer did not leave a comment.

SWEN C 
Rating:
5.0

Great job, truck was awesome.

Ken F 
Rating:
1.0

Horrible experience I was overcharged two times over a $305 never will rent from U-Haul again

GEOFFREY W 
Rating:
4.0

Customer did not leave a comment.

Holly C 
Rating:
5.0

Nothing. Oscar was very helpful.

BUCKY H 
Rating:
5.0

Good

MICHAEL K 
Rating:
1.0

Place was a regular parking lot Nobody was there to attend with drop off Overall I was not pleased with either. Prefer better locations with easy pickup and drop off .

MARICELA W 
Rating:
5.0

Customer did not leave a comment.

Stephanie S 
Rating:
5.0

Customer did not leave a comment.

Robin D 
Rating:
5.0

Excellent service

ADALBERTO V 
Rating:
5.0

Customer did not leave a comment.

Pablo G 
Rating:
3.0

Truck smelled like an ash tray.

GREGORY C 
Rating:
5.0

Customer did not leave a comment.

JOHN H 
Rating:
5.0

Super friendly. Got me up and going in no time

SEAN D 
Rating:
5.0

This facility is great. It's easy to access and the staff are helpful. I have one complaint and it's about the equipment, not about the facility. I rented a 6x12 trailer and it really needs to come with a tongue jack to ease the hooking and unhooking process. The trailer is very heavy. I know that staff have portable jacks and can assist when I am picking up or dropping off. But sometimes it is necessary to unhook and rehook during the period that I have the rental. It is very difficult to do that without a tongue jack. A trailer that heavy should not be rented without a tongue jack. It is unsafe.

Michael G 
Rating:
5.0

excellent customer service, he arrived early to release the vehicle to me, it meant a lot , i wanted to get started before the heat set in and he accommodated good guy i give him kudos and i would defiantly recommend his location

ALEX M 
Rating:
4.0

It was a little difficult to figure out where to drop off.

WILLIAM J 
Rating:
3.0

Oscar was nice, but he insisted that we pickup before two because he was closing for the long weekend. However, when I arrived at 1:50, he was not there and we had to wait. The truck was in rough shape; dents and scratches everywhere and the gas tank was empty. He did not explain anything about the check in on the app when picking up the truck. I only learned about it when I called customer service.

ASHLEY B 
Rating:
5.0

Oscar was very helpful and the transaction was quick and easy!

CHRISTINE L 
Rating:
5.0

I can’t think of anything. I was really happy with Oscar at the Cameron Park location.

david m 
Rating:
5.0

Customer did not leave a comment.

CORY G 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
5.0

There were blankets & furniture pads in the trailer but they were a blessing to have.

Theresa L 
Rating:
5.0

Nothing

Jon B 
Rating:
3.0

Customer did not leave a comment.

Demetrius H 
Rating:
5.0

Brothers was an excellent rental location with lots of room to maneuver the trailer. Oscar is a great guy with some good sheds as well. I somehow got double charged because I picked my trailer up early. In processing my payment Uhaul corporate saw the error and corrected it. Nice job on customer service!

Paul H 
Rating:
4.0

Customer did not leave a comment.

Wayne S 
Rating:
3.0

Only issue was a prior customer dropped off a vehicle, and took the keys with them, blocking access to the trailer i needed and i was forced to reschedule because the customer with the keys took 2 hours to come back with the keys. Oscar was great, wasn't his fault

Cody M 
Rating:
5.0

Customer did not leave a comment.

MacKenzie B 
Rating:
5.0

Great customer service and communication through the entire process.

Robert R 
Rating:
5.0

A Great Experience

Lorraine G 
Rating:
3.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
3.0

Customer did not leave a comment.

ROBERT J 
Rating:
4.0

I made a mistake and wasn’t able to use the trailer. I notified U-Haul and returned the trailer as soon as I realized my riding mower would not fit onto the trailer. The man that helped me with the U-Haul contract and trailer rental didn’t want to refund the rental cost. He pressured me into not requesting a refund and tried to make me feel bad for making a mistake. He told an untruth ( said another U-Haul representative said my mower would not fit onto the 6x12’ trailer). His opinion(s) seemed to be in conflict with the U-Haul representative’s I spoke with on the U-Haul Customer Service telephone line.

Jeff A 
Rating:
2.0

I already cleaned the trailer. Why he changed me a clean fee?

Anthony S 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Whole process was easy peasy, trailer was in good shape and the people at Brothers Sewing were friendly

Shawn P 
Rating:
5.0

Customer did not leave a comment.

Timothy R 
Rating:
5.0

The manager I dealt with was fantastic. I will make sure I tell my friends to rent from his shop.

Thomas W 
Rating:
5.0

Very friendly and professional.

James R 
Rating:
5.0

Customer did not leave a comment.

Andrew H 
Rating:
3.0

Customer did not leave a comment.

John C 
Rating:
5.0

The process was fast and easy, I wouldn’t change a thing.

Scott C 
Rating:
5.0

Excellent

Mark S 
Rating:
4.0

Customer did not leave a comment.

Jette S 
Rating:
5.0

Customer did not leave a comment.

teri c 
Rating:
5.0

Charges I should not of been charged for!!

Natalie F 
Rating:
4.0

Customer did not leave a comment.

Roy R 
Rating:
5.0

Customer did not leave a comment.

Natalie F 
Rating:
5.0

Customer did not leave a comment.

James F 
Rating:
5.0

Make sure the gas gauge works properly. As I was filling the tank to get it back to where it started I was monitoring it very carefully to not pay anymore than necessary. I got it back to the correct mark, and then once I started driving it jumped up an extra 1/4 tank which amounted to paying about $40 more than I should have. I hope this isn't by design to trick customers into overpaying.

Phil H 
Rating:
5.0

Customer did not leave a comment.

Kenneth K 
Rating:
5.0

Earlier notification that the requested pickup location was going to be changed would be good. I picked the location since I could ride my bike to pickup the UHaul renter. The change in pickup location, caused me to scrabble for a ride. Not a big problem, just unexpected. I became aware of the change, when the new pickup location called. A text would have good - like I got when the drop-off location was changed.

John L 
Rating:
5.0

Customer did not leave a comment.

Maryann M 
No reviews have been submitted for this location.

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