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KAYLA R
Customer Reviews for Brothers Sewing & Vacuum
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very great customer service
CARLOS TTruck had a lot of bugs stuck to it but overall everything was smooth.
Pradeep KGreat job, truck was awesome.
Ken FHorrible experience I was overcharged two times over a $305 never will rent from U-Haul again
GEOFFREY WNothing. Oscar was very helpful.
BUCKY HGood
MICHAEL KPlace was a regular parking lot Nobody was there to attend with drop off Overall I was not pleased with either. Prefer better locations with easy pickup and drop off .
MARICELA WExcellent service
ADALBERTO VTruck smelled like an ash tray.
GREGORY CSuper friendly. Got me up and going in no time
SEAN DThis facility is great. It's easy to access and the staff are helpful. I have one complaint and it's about the equipment, not about the facility. I rented a 6x12 trailer and it really needs to come with a tongue jack to ease the hooking and unhooking process. The trailer is very heavy. I know that staff have portable jacks and can assist when I am picking up or dropping off. But sometimes it is necessary to unhook and rehook during the period that I have the rental. It is very difficult to do that without a tongue jack. A trailer that heavy should not be rented without a tongue jack. It is unsafe.
Michael Gexcellent customer service, he arrived early to release the vehicle to me, it meant a lot , i wanted to get started before the heat set in and he accommodated good guy i give him kudos and i would defiantly recommend his location
ALEX MIt was a little difficult to figure out where to drop off.
WILLIAM JOscar was nice, but he insisted that we pickup before two because he was closing for the long weekend. However, when I arrived at 1:50, he was not there and we had to wait. The truck was in rough shape; dents and scratches everywhere and the gas tank was empty. He did not explain anything about the check in on the app when picking up the truck. I only learned about it when I called customer service.
ASHLEY BOscar was very helpful and the transaction was quick and easy!
CHRISTINE LI can’t think of anything. I was really happy with Oscar at the Cameron Park location.
david mThere were blankets & furniture pads in the trailer but they were a blessing to have.
Theresa LNothing
Jon BBrothers was an excellent rental location with lots of room to maneuver the trailer. Oscar is a great guy with some good sheds as well. I somehow got double charged because I picked my trailer up early. In processing my payment Uhaul corporate saw the error and corrected it. Nice job on customer service!
Paul HOnly issue was a prior customer dropped off a vehicle, and took the keys with them, blocking access to the trailer i needed and i was forced to reschedule because the customer with the keys took 2 hours to come back with the keys. Oscar was great, wasn't his fault
Cody MGreat customer service and communication through the entire process.
Robert RA Great Experience
Lorraine GI made a mistake and wasn’t able to use the trailer. I notified U-Haul and returned the trailer as soon as I realized my riding mower would not fit onto the trailer. The man that helped me with the U-Haul contract and trailer rental didn’t want to refund the rental cost. He pressured me into not requesting a refund and tried to make me feel bad for making a mistake. He told an untruth ( said another U-Haul representative said my mower would not fit onto the 6x12’ trailer). His opinion(s) seemed to be in conflict with the U-Haul representative’s I spoke with on the U-Haul Customer Service telephone line.
Jeff AI already cleaned the trailer. Why he changed me a clean fee?
Anthony SWhole process was easy peasy, trailer was in good shape and the people at Brothers Sewing were friendly
Shawn PThe manager I dealt with was fantastic. I will make sure I tell my friends to rent from his shop.
Thomas WVery friendly and professional.
James RThe process was fast and easy, I wouldn’t change a thing.
Scott CExcellent
Mark SCharges I should not of been charged for!!
Natalie FMake sure the gas gauge works properly. As I was filling the tank to get it back to where it started I was monitoring it very carefully to not pay anymore than necessary. I got it back to the correct mark, and then once I started driving it jumped up an extra 1/4 tank which amounted to paying about $40 more than I should have. I hope this isn't by design to trick customers into overpaying.
Phil HEarlier notification that the requested pickup location was going to be changed would be good. I picked the location since I could ride my bike to pickup the UHaul renter. The change in pickup location, caused me to scrabble for a ride. Not a big problem, just unexpected. I became aware of the change, when the new pickup location called. A text would have good - like I got when the drop-off location was changed.
John L