I was charged for a cleaning fee. There was nothing wrong with the vehicle when I rented it. It did have blankets and a dolly in the back, which I left in the same condition that it was in when I received it, you can verify this with pictures of before and after. I will be satisfied if I get my $25 back.
MATTHEW P
Customer Reviews for Brownsburg Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. The movers were awesome group of 3 young men. Very nice and worked hard.
Alan KGreat customer service.
VINCENT SThe people at this location was very personable.knowledgeable and friendly.. It was a great experience.
DONALD RVery helpful.
William ZOrdered a 6 foot wide trailer to move a lawn mower with 60 inch deck. Couldn't get it on there because the gate wasn't even 60 inches wide
JOHN LThe lady at the desk was very good at informing me of the terms of my contract.
LEVI SGreat Customer service
TRAVIS CWhat a joke. Thieves charged a $25 cleaning fee for a piece of paper the size of a nickel. What a rip off they are. Do not rent here.
Eric EMy biggest disappointment is that the UHaul app did not function properly and I did not get an email with the code necessary for me to move forward in the process so i could check the truck in and I was stuck with the $20 admin fee. This is the 2nd time this has happened to me in as many times as I have rented from UHaul.
SAMUEL RThe mobile check-in did not work so I had to go inside.
STACY SI don't know the womans name who runs the uhaul part of ace hardware but she was absolutely awesome and deserves a big shout out. We had a complication with dimensions and what we needed arrived while we were there and she immediately checked it in and let us reserve it immediately on the spot. She could have said no sorry were about to close but she took care of us.
JORDAN F4+ employees standing around but U-Haul “closed” for the next ~hour because the single person who does U-Hauls is at lunch (despite having no such lunch closure on Tuesdays listed on the U-Haul website, and even where it was listed in the store, it was listed for a different time period, so you couldn’t avoid it even if you knew about it and tried).
ANDREW ZOutstanding professional service. Very helpful and flexible with my needs due to travel delays getting to pick up spot.
ERIC SAt return the two men that I tried to get to help me REFUSED!! They said it’s Sunday and uhaul is cooled, I’m standing in the store saying “but you are open” Totally rude and lazy…. Typical todays customer service
STEVEN LDusty is the best.
Rhecia JThe truck was dirty and had hit something hard enough to tear loose the side panel. It was way out of alignment. The front end was horrible. I'm glad I only needed to drive it 5 miles on town roads. It would not have been safe on an interstate.
OMA MVan was old, beat up and reveed very high when driving it.
MATTHEW TWarn customers that there will be a pending charge at the initial pickup, and then an identical charge after drop off, so for a few hours, until one of them drops off, they will have a minor heart attack.
Frances BGreat care and coordination. Very good experience.
RICHARD BThe rental experience was great. The U-Haul was very rough, dirty, smelled like cigarettes, check engine light on, windshield wipers were dry rotted.
DANNY GCheck in and check out experience more user friendly.
JENNILY MHave someone to help check in truck if u still use a flip phone. U would not be able.to get truck checked in
PAUL CQuick and easy transaction.
RITA MSecond time renting at this location and everything went well and smooth
GREG OOn return, treat customers better and not talk down to them. I thought return key to desk was all needed to do. Had truck for 90 minutes of 4 hour rental. The lady was busy, but rudely said if leave key would be $20 charge or go do it myself. I've rented there before and just had to show photo of milage.
JOHN HThus was the most efficient experience with a rental company we have ever had. The personnel was very professional, customer friendly, polite and professional. From our arrival to departure was less than 30 minutes
CATHERINE WKeep up the great customer service
john dEverything went smoothy
Vladimir AExcellent service
EX JLady at U-Haul desk wasn’t helpful and vague is direction and very little help.
BRIAN HThe process has become more complicated with the online portion after I returned the truck. I just had to take the $20 convenience charge
KYLE MEverything was excellent
EDWARD KMake sure steering wheel is straight and add cruise control
SHANE FThe customer service representative was amazing! Very expeditious with the computer system down. Went above and beyond!
PENNY TEverything worked out great for us, and the agent I dealt with was very professional and personable. I will rent U-Hauls from this location again.
KEVIN SWhen I picked up truck, extra equipment I had requested was a not in the truck. Move went fine without them.
Donna OThe limited weekend drop off hours are inconvenient and frustrating.
PIPER RTerrible customer service, absolutely no one wanted to help with my rental pickup and were all extremely rude when I asked simple questions to figure out how to pick up my rideshare rental
Ben CStaff was amazing
Benton PEverything was very good.No problems the people there were very helpful
BRAD JEasy-to-use. Quick drop off upon completion.
John HWas told to return to 3 different locations..finally was able to return to original location. Customer service needs to be better at communicating.
Darren RYour system for check out did not work
CHRISTOPHER MNothing it was totally awesome.
JERRY RThe low oil indicator came on with an audible beep every time we stopped. I felt impelled to check the oil in the first 10 minutes, stopping at at Oil Lube place only to find oil on the dipstick. This stop delayed our moving process. The truck otherwise functioned as intended, although the transmission shifted at odd times. The return process was a little clumsy. People at Ace hardware were helpful at the time of rental and the process went quickly.
Joanna SAfter a long hot day moving, the last thing I wanted to go was walk around the van taking pictures for the return procedure.
Rebecca LThey have been very helpful
Sherice AWindshield wipers fell off when used.
Brian KThe U-Haul manager was fantastic. She was very kind and helped me out with special circumstances
JEFFREY RThe experience was great. The staff were helpful and friendly
Sherice A