Customer Reviews for Brownsburg BP
(U-Haul Neighborhood Dealer)

219 reviews

51 Hornaday Rd   Brownsburg, IN 46112
(Main St & Hornaday Rd)

(317) 858-1169

Location Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(317) 858-1169

51 Hornaday Rd
Brownsburg, IN 46112
(Main St & Hornaday Rd)

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jonh W. 
Rating:
5.0

Customer did not leave a comment.

SUBANK B. 
Rating:
5.0

Satisfactory

Mosunmola O. 
Rating:
3.0

Trailer lights did not operate and posed a dangerous situation on my drive back that night

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Great service, fast and friendly. Best customer service I've ever had with haul and I've rented them all over the country

CHAD C. 
Rating:
5.0

The locations where I picked up my equipment was great but customer service with uhaul its self was terrible and I would never recommend using this company. Absolutely rude and I will never use again.

TRAVIS B. 
Rating:
5.0

I had to go to this location out of my way because the location I was scheduled to go you as a company did not have my trailer like you said - terrible service

RICHARD A. 
Rating:
5.0

All is good. Keep my license and info on file for a return rental

BRUCE S. 
Rating:
5.0

Customer did not leave a comment.

Randall C. 
Rating:
5.0

Oil light was on ok

DANA A. 
Rating:
2.0

Customer did not leave a comment.

JOHN L. 
Rating:
3.0

Do routine maintenance on your trucks. The truck would not start at my home and had to have roadside assistance come just to find out that the battery connections were extremely loose. This process took about 2 1/2 hours

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS RAYMOND P. 
Rating:
3.0

Update your trucks.

EBONIE G. 
Rating:
3.0

Prices are too high. Advertise a daily rate of $19.95 per day and then load up the charges. When you charge $0.99/mile AND require customer to purchase gas, a bit much. Maybe consider an hourly rate that's all inclusive.

MAX C. 
Rating:
5.0

Customer did not leave a comment.

ZOIA T. 
Rating:
3.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

JACOB W. 
Rating:
5.0

Outstanding service and attention to making customers feel comfortable! An amazing place!

Caroline R. 
Rating:
5.0

Customer did not leave a comment.

Randall C. 
Rating:
1.0

The owner/worker of the store was ruder than fuck, I will go out of my way to not go back to this location.

ROBERT C. 
Rating:
1.0

Can't write want I want to because it would offend some people. But right now I don't care. Turned the 5 X 5 trailer in at a gas station. The towel head behind the counter was to busy talking on the phone. I was told to "park it over there." Did not get a receipt, no e mail message or anything. Never return things to 51 Hornaday Rd, Brownsburg, IN 46112!!

CYNTHIA LEANNE G. 
Rating:
2.0

The side of your truck said 29.95 I had the truck for 3 hours had to take a detour because of accident maybe 5 to 8 miles out of my way and I get charged $150. I will never rent uhaul again, you fooled me twice so shame on me there won't be a third time.

RICHARD T. 
Rating:
1.0

Owner was rude and despite my confirming pick up time refused me the truck for over an hour. Did not set up truck for remote pick up like he promised and had zero interest in being helpful. Also, I had to make two trips to get the blankets I paid for.

Carol G. 
Rating:
3.0

Hours are extremely short. Be open more

Gary K. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Equipment was present and in good shape upon arrival. Online check-in made pick up quick. Return was easy. Would use them again.

Anton A. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

MERRILL P. 
Rating:
5.0

There were great

MOISES S. 
Rating:
5.0

stor guy bery very nicely

BHUPINDER S. 
Rating:
5.0

They were very professional

RALPH P. 
Rating:
3.0

Customer did not leave a comment.

DANIEL R. 
Rating:
2.0

The vehicle was dirty and covered in animal hair. Also, the vehicle had no windshield wiper fluid which made it difficult to see clearly out of the vehicle.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

Mitchell S. 
Rating:
4.0

Customer did not leave a comment.

AARON B. 
Rating:
4.0

Customer did not leave a comment.

Stephen L. 
Rating:
3.0

The van was absolutely filthy, inside and out. It's ridiculous that we were able to rent it in that state. The fact that it was so obvious that no one checked on the status of the vehicle is disappointing.

KRISTEN R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
3.0

Customer did not leave a comment.

RALPH P. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY A. 
Rating:
5.0

The entire process was remarkably easy and straightforward.

Glenn M. 
Rating:
3.0

Can a representative please contact me regarding my bill as the sales associate did not apply the credit I was issued and gave them to the invoice.

THOMAS TROIT M. 
Rating:
4.0

Customer did not leave a comment.

Martin R. 
Rating:
1.0

Set to pick up truck at 8 am. The person working had no idea what to do. Tried to check in on line but system wouldn't let me. Had to return at 10 when another person came in. Also upon reviewing my bill I was charged for fuel. I returned truck at the same level that I received it. I fueled at that location before checking back in. I will never use this location again. Yes it was only $30 but that isn't the point. I've used Uhaul several times through the years, I have never had a bad experience like this before. Not sure if I will use again.

john N. 
Rating:
2.0

Newer vehicles !!

Noah S. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
3.0

Customer did not leave a comment.

Michael O. 
Rating:
4.0

I only used 25 miles. Did not notice the gas go down at all. At. $.79 per mile I did not know I had to put gas in it. $80 charge for gas??!!?? No I don't think so. I want this credited please!

Brian Y. 
Rating:
2.0

Service was extremely slow. Took 30 minutes to pick up my reserved trailer.

TIMOTHY P. 
Rating:
5.0

Very professional

Giovanni N. 
Rating:
4.0

Customer did not leave a comment.

melissa H. 
Rating:
4.0

No Comment, everything was fine, maybe next time if I find something

PATRICK W. 
Rating:
2.0

Easy access and friendly help.

TODD M. 
Rating:
2.0

My credit card was charged for the wrong amount, almost double the agreement. When we turned truck back in it was clean, not damaged and had the same amount of gas as when we received it. Not sure why I was charged the wrong amount on my credit card. Will dispute charges!

SCOTT W. 
Rating:
5.0

My unit was due to be returned on Sunday, however, the usual section of this BP is closed on Sunday and the attendant did not know what to do

LUCAS B. 
Rating:
5.0

Customer did not leave a comment.

Deidre L. 
Rating:
5.0

The customer service reps that I dealt with were very pleasant to work with. I reserved our truck at the Lafayette Road, Indianapolis, IN, location. However, who ever scheduled the truck pick up, had us picking it up in Brownsburg, IN. This was very inconvenient for us as we had to driver further to pick it up and that cut in to our travel time.

Linda H. 
Rating:
4.0

Customer did not leave a comment.

RICARDO M. 
Rating:
1.0

Get your app right it's a POS. It didn't give me my code to get my key. I had to go inside and do a completely different transaction to get my rental. The people at this U-Haul location were very rude and not willing to help.

JEFFREY J. 
Rating:
3.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Excellent

Subank B. 
Rating:
4.0

Customer did not leave a comment.

LISA G. 
Rating:
1.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

dennis W. 
Rating:
3.0

Please be advised, the truck was in good mechanical, and visual shape. However it was in deplorable condition when it comes to interior smell. After not be to visit/graphic, it was worse than an out house that had been sitting with decaying fecal matter. If it wasn't for wearing a mask, and a half a bottle of Lysol, I would've gotten sick to my stomach and lost my lunch Violently all over the dashboard. The interior stench of the van that I rented is/was extraordinarily unacceptable. Thank you for your time in advance for reading this review, and compensating our account accordingly.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
4.0

Gentleman that assisted me was very helpful.

ARTHUR L. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
4.0

none at all

David H. 
Rating:
4.0

Customer did not leave a comment.

JOHN A. 
Rating:
3.0

Two tires on the trailer I rented went flat while loading said trailer. I had to stop to inflate them as they had 11 and 12 psi respectively.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Cory H. 
Rating:
5.0

I always use uhaul for my moving. Great prices!!

ROBERT M. 
Rating:
3.0

Customer did not leave a comment.

Janea S. 
Rating:
5.0

The owner/employee offered to stay late if necessary so that I could pick up the vehicle after 4pm. It wasn't necessary this time, but it was a very nice gesture and I appreciated his willingness to be helpful if needed.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

VAUGHN A. 
Rating:
4.0

Customer did not leave a comment.

Tad S. 
Rating:
5.0

nice customer service by subank

Billa S. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

Randy H. 
Rating:
3.0

Customer did not leave a comment.

KYLE W. 
Rating:
5.0

Customer did not leave a comment.

REBECCA B. 
Rating:
4.0

Well... I first tried UHaul,com, the program jumped all over the screen, and would NOT let me click on anything. So I called U Haul, and set up a reservation. Not sure why but when I arrived at the U Haul store my reservation had been canceled. The attendant took care getting me back into a truck. When I brought it back all was well, the attendant told me my cost, and that I would receive an email that explained everything. When I checked my email I had 6 that all said the same thing.. Not sure why you send so many of the same email.

richard C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Gregory O. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

ABDULRAHMAN S. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
3.0

Your app needs some work. I had to input pictures multiple times, not knowing what was happening. Even at home, with a router next to me it was glitchy.

David H. 
Rating:
3.0

We reserved a truck and appliance dolly for a certain place and time a week in advance. The place AND time were changed the day before we were to pick up the truck. AND there was NO appliance dolly for us. So I'm wondering why make a reservation at all.

James H. 
Rating:
5.0

Very kind and friendly helpful

VICTOR F. 
Rating:
5.0

The staff was very expedient and helped with set up of the rented U-Haul trailer. Hi fives all the way around!!!

Hubert W. 
No reviews have been submitted for this location.

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