The truck needed cleaning, old leaves were in it. There was no utility dolly. This location is just a BP gas station.Nina L.
Customer Reviews for Brownsburg BP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location did not have the trailer I reserved 2 weeks prior, attendant very hard to understand and did nothing to try to assist. He just told me to "call u-haul." I did, spent almost 20 minutes on hold, and was given another trailer (at same price - the only good thing about this transaction). Since I was on a very tight timeline, I did a cursory inspection and left. Trailer was in less-than-stellar condition, missing a light and had one tire (of the 4) with its tread worn down to the reinforcing metal mesh. When I returned the trailer, the APP didn't work and I had to go back into the location to return it. This was a comedy of errors and I will more than likely not ever use this facility again. Too bad - it is the most convenient one for me. I would welcome a phone call if you wish. Jim Hallock 317.258.7017Jim H.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.William N.
Keep up the great workANTHONY J.
Customer did not leave a comment.JESSICA P.
Great customer service.RAFAEL M.
Truck was not swept out and smelled like smoke. Needless to say, the experience with receiving the truck was quick and easy to pickup and drop off.David D.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Jeff D.
Customer did not leave a comment.Juan L.
The salesman I dealt with wasn't very welcoming or pleasant but the truck was fine and the pricing was reasonable.India T.
The young man who assisted me was veryhelpfulRick M.
Customer did not leave a comment.John T.
Customer did not leave a comment.Courtney W.
Customer did not leave a comment.Sarah H.
Customer did not leave a comment.tom C.
Customer did not leave a comment.Donna R.
Customer did not leave a comment.WESLEY W.
Customer did not leave a comment.Allen H.
Customer did not leave a comment.BARBARA B.
The gentleman that assisted me was fantastic!Martin J C.
Easy to get truck, very nice serviceSue S.
We ordered a small trailer and decided to change a larger trailer. They were very accommodating to our needs.Richard R.
The guy at the counter barely spoke English and kept getting interrupted because this uhaul is out of a gas station. Then the guy who "helped" hook up the trailer was on the phone the whole time and never once said a word to me. Glad I already knew how to hook up the trailer because I did most of itJonathan M.
Truck was fine! I guess I'm used to the old days when more time was spent on cleaning vehicles and washing windows! Person at counter was very helpful with my rental!STEPHAN F.
I reserved a dolly and when I got there they didn't have oneBobbie S.
Customer did not leave a comment.Kamoru A.
Customer did not leave a comment.OSCAR H.
Customer did not leave a comment.Kent D.
Customer did not leave a comment.Scott T.
The employees were great the truck not so much. The truck had cigarette butts, pop bottles and a check engine light on.Emily H.
Customer did not leave a comment.JESSICA P.
Waited inline for 45 minutes with 5 customers ahead. Had completed reservation on app and merely needed to sign contract and retrieve key. Instead, I was given the key and told no need to sign contract. Contract emailed to me was NOT signed by me which is unacceptable and illegal. In addition, I could not return truck to same location; therefore, I had to hire ride to travel the 21 miles to pickup location and, separately, 11 miles to drop off location. Therefore, 32 miles of 30 miles were used on picking up and returning truck along with rides before and after. At $1 per mile overage, the savings compared to others was not realized. No real value in using UHaul, Never again.David S.
Customer did not leave a comment.PERRY S.
I was turned away from the location because their office did not open until 10 despite my rental beginning at 9. This lead to a delay in plans for our whole moving day. This is of course a problem with uhaul's system and not the locationZach C.
The staff were friendly. The location is great being in a gas station! Filling the truck before turning it back in so easy and convenient.Ian B.
Customer did not leave a comment.Andrew G.
Location is inside of a gas station and they have no moving supplies available such as boxes, tape, etc. I was also supposed to be getting a utility dolly and an appliance dolly and upon arrival I was told they do not keep any dollies or moving equipment and that they would just take those items off of my order. Luckily I had friends in the area I was able to borrow equipment from. The truck I rented was also very old and in rough shape. The steering wheel had to be held way off center to get the truck to go straight and I the engine was having multiple misfires and acted like it was going to die at stops on occasion. The back of the truck was also not swept out from the last people that used itNicholas P.
Have the workers train better .mickey S.
The nighttime clerk who is not knowledgeable about accepting trailers and the time you can do that. He kept telling me I had to come back in the morning and I said no I'm just dropping the trailer off.Jane R.
Customer did not leave a comment.Claire Denise C.
Everything went just fine!DANA A.
Newer trucks?MATTHEW L.
Customer did not leave a comment.Katherine J.
I reserved a truck 5 days prior to the date I needed. The clerk wrote down all information for rental. However when I arrived on the date to rent the truck, the requested truck size wasn't available. A larger truck at $30.00 more was offered. A huge truck wasn't needed nor did I want to pay extra money. As I was extremely upset, the rental price was discounted by $20. There was never an apology offered. And due to the confusion, it took 30 minutes to get a truck. The experience wasted money and time. I'll never use this business again.Linda B.
When I arrived the employee was concerned with watching videos on TicToc while attempting to loggin and take care of me. Once I finally got my keys I went to the rental truck assigned to me and did a quick walk around to check for damaged then looked at the gas level in the truck which was 3/4 full the employee marked full on my paperwork I informed the employee of the mistake and he used a highlighter and marked 3/4 full now I have paper work marked full and 3/4 full. I asked him to change the level on the computer to 3/4.Bill M.
Customer did not leave a comment.Timothy R.
Very helpful and friendlyGreg S.
Customer did not leave a comment.David A.
The trailer had clumps of dirt stuck to the floor..Steven T.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.Jane T.
Always perfectSubank B.
The trailer was very bouncy /made loud noise during trip. Other than that, experience was ok.Chester S.
Customer did not leave a comment.Antwand G.
Customer did not leave a comment.Renee T.
Customer did not leave a comment.KATHLEEN N.
Had to move my pick up from the Ace Hardware to the Speedway. The gentlemen at Speedway were slow to help me (on their phones), ended up getting hooked up to the wrong trailer at first. Had to make 4 trips back inside to get them to come take the picture of it hooked up. Generally a poor experience. Had much better luck last year at Ace.Dawn W.
When I came to pick up my truck, there was only one person running everything, convenience store, gas station and U-Haul rental. Thankfully I was the first person there. Though it didn't take that long to get my truck and the guy was helpful and kind, I could see how it is possibly a difficult location to pick up from.Christina H.
Customer did not leave a comment.Luther C.
Customer did not leave a comment.Spencer S.
Clean out inside floorsSTEPHEN C.
Customer did not leave a comment.Mackenzie C.
Customer did not leave a comment.Kimberley P.
Was easy to rent a truck thank-youJACOBO T.
Customer did not leave a comment.Irene L.
The attendant at the convenience store had to do it sell gas handle, the cash register and rent out equipment. He was very busy but did a great job.john N.
It was OK printer did not work which is fine. The cab had nut shells in it. Pick up was a bit disorganized as there was only 1 person trying to rent the truck and run the station.Michael P.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Daniel V.
Easy to return and friendly customer service. Portions of the property were unsightlyLinda Y.
Customer did not leave a comment.Debra B.
Customer did not leave a comment.Michelle H.
Customer did not leave a comment.Marc K.
Customer did not leave a comment.Frederick B.
Great pleasant customer service w/Sauga.Pat B.
Original reservation was at ACE Hardware in Brownsburg,IN. Horrible service. Agent was at lunch on 1st attempt to pick up and had left for the day when I returned later. Only one person who can handle pick up, no one else trained. A poor representative for U-Haul. BP was excellent.Brad H.
Nice trailer, had new tires on it, easy pickup and drop off. Thanks.Kinser H.
Make sure the wipers are in correct working order.Joseph B.
Customer did not leave a comment.Fiao D.
Have your technicians thoroughly inspect the equipment for the next customer vs. the customer doing there job for them? Would you like to see the pictures I took from the dealership?JOHN M.
Staff were no help on returning my trailer, couldn't assist with changing locations to drop of the truck as well. Didn't check out the trailer at drop off or give me any indication that they noted the return of the trailer. Just confusing.Megan D.
Last minute move, needed something quickâ€¦. Location was extremely helpful!Brian G.
Customer did not leave a comment.SHAREE M.
Truck tires need to be checked and inflated because some of them are worn out and I have to service them with air and this is not my responsibility when I'm giving the truck to use.MALCOLM B.
Customer did not leave a comment.Akshay S.
Customer did not leave a comment.TENISHA W.
Poor communicationChad L.
Customer did not leave a comment.David H.
Customer did not leave a comment.Nick A.
I would like to see more locations that have trailers available.Gregory S.
2 weeks in a row I rented from this location and the first week they were an hour and a half late for my reservation time at 10:00. The second week he was late 45 minutes late. I don't know why we have to put down the reservation time if they're going to be late and put you behind on the work you need to get done.David R.
Customer did not leave a comment.WILLIAM H.
Customer did not leave a comment.Anatoliy D.
Customer did not leave a comment.Krista V.
The jack on the trailer stopped working. They had to lift it off my hitch!Steven J.
BP Store was dirty and just needs some extra care to keep parking lot clean from cigarette butts and small trash.richard F.