Customer Reviews for Brownsburg BP
(U-Haul Neighborhood Dealer)

275 reviews

51 Hornaday Rd   Brownsburg, IN 46112
(Main St & Hornaday Rd)

(317) 858-1169

Location Hours

  • Mon: Closed
  • Tue-Thur: 10 am - 4 pm
  • Fri: 11 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(317) 858-1169

51 Hornaday Rd
Brownsburg, IN 46112
(Main St & Hornaday Rd)

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Thur: 10 am - 4 pm
  • Fri: 11 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Diosdado H. 
Rating:
5.0

Thank you for your help and I am so proud For customer service

SELEGEN S. 
Rating:
5.0

Great service - vehicle was clean and ready, staff was super helpful. This is our 2nd or 3rd time renting at this location and will be our first choice in the future. Thank you!!

DON H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Subank B. 
Rating:
2.0

Customer did not leave a comment.

Malcolm G. 
Rating:
4.0

Customer did not leave a comment.

REECE R. 
Rating:
3.0

Clean up property, provide some level of assistance to customer………very poor customer service. Actually NO customer service. Employee never left the building on pick up or return. Completely self service.

ROBERT M. 
Rating:
1.0

This 6x12 trailer only has a 5' opening. Because of this I ended up driving 3 hours for nothing and then had to drive 3 hours back.

DAREN F. 
Rating:
3.0

Customer did not leave a comment.

RANDY CABANTING N. 
Rating:
5.0

Customer did not leave a comment.

Cole J. 
Rating:
5.0

Excellent customer service. Very helpful. Rented 2 vans from this location. Will use this location again.

LAURA S. 
Rating:
5.0

Excellent customer service. Very helpful

LAURA S. 
Rating:
1.0

Trailer lights did not work although guy said he did a light check and everything was good.

MALCOLM G. 
Rating:
5.0

Customer did not leave a comment.

Darol D. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Dustin D. 
Rating:
1.0

Vehicles are parked all over this gas station with no order. Parking lot is filthy. Picking up the truck was slow and took 30 minutes. Return was a hassle, and didn't get credited for the turn in early .

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Dustin H. 
Rating:
4.0

Customer did not leave a comment.

MARY F. 
Rating:
3.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Extremely easy process! Thank you!

Michael W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
3.0

I recommend double-checking each on-line pick up for proper equipage prior to closing the shop the night before. The gas station clerk was not very useful for the 5 customers waiting until the “uhaul guy” got there 15 minutes after scheduled opening, which was 45 mins after I was supposed to take my rental. Otw the rental process was great.

Paul C. 
Rating:
5.0

Nothing, I've use this location many times and the owners always friendly and helpful

Timothy H. 
Rating:
5.0

The young man was so helpful and very friendly he made my experience excellent. I had went to another location and that employee was not very helpful at all I'm glad I tried this location he was excellent

MELISSA H. 
Rating:
4.0

I would have liked to have received a confirmation my rental was returned on time along with a total charge.

Chris M. 
Rating:
4.0

Customer did not leave a comment.

Wayne B. 
Rating:
4.0

Customer did not leave a comment.

Mitchell S. 
Rating:
5.0

One of my easiest Uhaul pickups. Super convenient and efficient. Thanks

Tauja C. 
Rating:
3.0

I requested a 9am pickup ACROSS the street from this location. UHaul changed the pickup location and time the evening before. I was lucky to make it home MINUTES before the loaders I hired showed!!! JERKS!!

STANLEY B. 
Rating:
3.0

Customer did not leave a comment.

DONNA L. 
Rating:
5.0

Customer did not leave a comment.

RALPH R. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

DONALD M. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL B. 
Rating:
4.0

Customer did not leave a comment.

Jim H. 
Rating:
3.0

Location is in a busy retail store and the employee was very busy doing both jobs. He was friendly and thorough though. My truck was not checked in until the next day due to his busyness. This particular truck had difficulty starting.

John S. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
3.0

Customer did not leave a comment.

JOHN L. 
Rating:
2.0

Rental customers seem to be an incidental part of the business at this gas station/ convenience store. Thank goodness I reserved and pre payed for the trailer. It all worked out but the process felt less than ideal.

Nick A. 
Rating:
5.0

Customer did not leave a comment.

VERNELL C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
1.0

pick up and drop off location ( Hornaday) The “ uhaul rep” aka gas station manager was a complete joke. This guy was 25 minutes late meeting me to pick up equipment. He did not apologize. He then arrogantly argued with me when I had a discrepancy on drop off location ( that issue stemmed from my reservation). He had absolutely No professionalism and surely did not represent your company as I'm sure you would want and expect. The equipment was fine and I had no trouble at all with it.

SAMUEL C. 
Rating:
3.0

Paid for the rental with same card that was used to hold van, why is my account still show a hold on my money hold pending 166.00 plus a 38.00 fee for the transaction, my card company said it can't release the hold until you show that account is paid in full, and that you have released the hold on my card

William O. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

Very friendly and very helpful

LAURA S. 
Rating:
3.0

The truck had engine light on and was hard to get speed up as it has a lot of noise. Needs servicing

RAJINI B. 
Rating:
2.0

We secured our uhaul a week prior to needing it and we had a confirmation number and everything for 10:30am on the day of use. Come the day of use I got a text saying we can't get it till 2:45 in the afternoon. Completely ruined the move. The help I had couldn't help later in the day. Uhaul really screwed me and the move I had. Won't be using you guys again.

JAMES F. 
Rating:
4.0

The packing blankets were wet and unusable

Steve K. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

The inside was not swept out but it seemed well maintained other than that.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Used the mobile app to check in and out. Very user friendly.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Jonh W. 
Rating:
5.0

Customer did not leave a comment.

SUBANK B. 
Rating:
5.0

Satisfactory

Mosunmola O. 
Rating:
3.0

Trailer lights did not operate and posed a dangerous situation on my drive back that night

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Great service, fast and friendly. Best customer service I've ever had with haul and I've rented them all over the country

CHAD C. 
Rating:
5.0

The locations where I picked up my equipment was great but customer service with uhaul its self was terrible and I would never recommend using this company. Absolutely rude and I will never use again.

TRAVIS B. 
Rating:
5.0

I had to go to this location out of my way because the location I was scheduled to go you as a company did not have my trailer like you said - terrible service

RICHARD A. 
Rating:
5.0

All is good. Keep my license and info on file for a return rental

BRUCE S. 
Rating:
5.0

Customer did not leave a comment.

Randall C. 
Rating:
5.0

Oil light was on ok

DANA A. 
Rating:
2.0

Customer did not leave a comment.

JOHN L. 
Rating:
3.0

Do routine maintenance on your trucks. The truck would not start at my home and had to have roadside assistance come just to find out that the battery connections were extremely loose. This process took about 2 1/2 hours

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS RAYMOND P. 
Rating:
3.0

Update your trucks.

EBONIE G. 
Rating:
3.0

Prices are too high. Advertise a daily rate of $19.95 per day and then load up the charges. When you charge $0.99/mile AND require customer to purchase gas, a bit much. Maybe consider an hourly rate that's all inclusive.

MAX C. 
Rating:
5.0

Customer did not leave a comment.

ZOIA T. 
Rating:
3.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

JACOB W. 
Rating:
5.0

Outstanding service and attention to making customers feel comfortable! An amazing place!

Caroline R. 
Rating:
5.0

Customer did not leave a comment.

Randall C. 
Rating:
1.0

The owner/worker of the store was ruder than fuck, I will go out of my way to not go back to this location.

ROBERT C. 
Rating:
1.0

Can't write want I want to because it would offend some people. But right now I don't care. Turned the 5 X 5 trailer in at a gas station. The towel head behind the counter was to busy talking on the phone. I was told to "park it over there." Did not get a receipt, no e mail message or anything. Never return things to 51 Hornaday Rd, Brownsburg, IN 46112!!

CYNTHIA LEANNE G. 
Rating:
2.0

The side of your truck said 29.95 I had the truck for 3 hours had to take a detour because of accident maybe 5 to 8 miles out of my way and I get charged $150. I will never rent uhaul again, you fooled me twice so shame on me there won't be a third time.

RICHARD T. 
Rating:
1.0

Owner was rude and despite my confirming pick up time refused me the truck for over an hour. Did not set up truck for remote pick up like he promised and had zero interest in being helpful. Also, I had to make two trips to get the blankets I paid for.

Carol G. 
Rating:
3.0

Hours are extremely short. Be open more

Gary K. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Equipment was present and in good shape upon arrival. Online check-in made pick up quick. Return was easy. Would use them again.

Anton A. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

MERRILL P. 
Rating:
5.0

There were great

MOISES S. 
Rating:
5.0

stor guy bery very nicely

BHUPINDER S. 
Rating:
5.0

They were very professional

RALPH P. 
Rating:
3.0

Customer did not leave a comment.

DANIEL R. 
Rating:
2.0

The vehicle was dirty and covered in animal hair. Also, the vehicle had no windshield wiper fluid which made it difficult to see clearly out of the vehicle.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

Mitchell S. 
Rating:
4.0

Customer did not leave a comment.

AARON B. 
Rating:
4.0

Customer did not leave a comment.

Stephen L. 
Rating:
3.0

The van was absolutely filthy, inside and out. It's ridiculous that we were able to rent it in that state. The fact that it was so obvious that no one checked on the status of the vehicle is disappointing.

KRISTEN R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
3.0

Customer did not leave a comment.

RALPH P. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY A. 
Rating:
5.0

The entire process was remarkably easy and straightforward.

Glenn M. 
No reviews have been submitted for this location.

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