Customer Reviews for Bubbas Motorcycle Shop
(U-Haul Neighborhood Dealer)

Rating:

2.0

Having Uhaul as a side business to supplement his motorcycle shop was clearly an inconvenience to the owner yet he clearly needs the money. Not the best choice for Uhaul

Rating:

4.0

I did select a dolly in addition to a truck, the dolly was not in the truck when I picked it up but I believe I was still charged for it. I did try to park consciously when i returned the truck but some dumb dumb parked their car along the trucks so, I couldnt fit there. I hope where I left the truck was okay, I did my best

Rating:

1.0

When arriving, expecting a typical U-Haul experience with a manned front desk and knowledgeable and helpful service staff, I was greeted with a locked front door and one greasy mechanic found after walking around thruogh a back door. I was then told, I cannot help you until you have an authorization code to show me. I tried to use the U-Haul app which he knew nothing about and simply said call the number. The app worked poorly and I eventually had to call "the number" (Customer Service). 30-minutes later, I was next to a truck and the app would NOT upload photos of the truck. As a result, I was in the heat unable to read my phone screen trying over and over to get the photos of the truck to upload sweating my ass off in the Tucson heat and arrived late to the move site. IT WAS A VERY UNPLEASANT EXPERIENCE.

Rating:

2.0

While the person was friendly, he did not check in the trailer on U-Haul's system which caused me a fair amount of time on the trip to communicate and follow-up. I did not get the drop-off location for over 24 hours because of this. I had to call in 3 times just to set the record straight. Somehow the system had 2 rentals for me, and neither were updated when I took control of the trailer! I had other things to consider on my trip and this experience added unnecessary stress to it all.

Rating:

5.0

Just continue doing what you are doing.

Rating:

5.0

Bubba does a good job receiving your equipment. Please make sure that you clean out the truck. I would go as far and say to wipe down the dash and console and vacuum the flioor of the cab.

Rating:

5.0

They were a great help and very kind

Rating:

3.0

Online process to check in took forever I even sent a chat to speak to someone and I was waiting for awhile. Once bubba came to his shop, he was such a pleasant person to talk to and helped me with the process. His directions were clear and he was so nice!

Rating:

3.0

Dropped off during working hours, but no one was at site. Drop off box for key.

Rating:

5.0

Maybe a little larger lot but was ok

Rating:

5.0

The staff at Bubba's made renting this a 15 foot truck easy. Nice people, good communication and timely service.

Rating:

4.0

I reserved a dolly for my move. The dolly was not provided and it caused some extra work moving some heavy furniture. I noted this in the check in and check out online. But, was still charged for the dolly.

Rating:

4.0

Not cleaned from previous user and parking lot is extremely tight making it difficult to take necessary pictures for app.

Rating:

3.0

Have a person there that has u hall experience not a person that deal with motorcycles trying his best to do the job that he know every little about the uhall rental

Rating:

5.0

The guys were great.I'm very pleased with the service.I received.

Rating:

1.0

Saying I owe a balance that I do not owe will never use again