Customer Reviews for Bubbys Drive Thru
(U-Haul Neighborhood Dealer)

195 reviews

253 W Main Ave   Byesville, OH 43723

(740) 685-3522

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 10 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(740) 685-3522

253 W Main Ave
Byesville, OH 43723

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 10 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

NICK C. 
Rating:
3.0

Staff were not very helpful getting trailer checked in, and not communicative on what we needed next. Parking lot was also VERY flooded.

Katherine M. 
Rating:
5.0

Very accommodating!

BRENNAN D. 
Rating:
4.0

Customer did not leave a comment.

Alvin P. 
Rating:
5.0

Made suggestion to repair tire hold down strap. I used our own straps because one side looked like it had been cut. It was too short to fit over tires and be held by ratchet. Good service from Bubby's employees!

John H. 
Rating:
2.0

My problem wasn't with the pickup or drop off locations. It was the overall experience. I called the 1-800 number to reserve a 10ft truck where I needed it. While driving to the location they gave me. First, they redirected me to another area 55 miles away. Since I really needed to rent this truck, I went the 55 miles picked up the truck drove back. They only allow you 125 miles with their plans. So after loading the truck, I had to drive to my final destination, which was 104 miles away. So I already knew I would be going over their mileage cap, which I think is ridiculous considering I was going to a U-Haul near the location I was currently at but then had to drive farther away to get a truck. They offered me the insurance plan for $14.00. That was it. It made it seem like that would take all coverage. There is an additional $5 charge in case you lock the keys in the truck. Not being informed of this, my party accidentally left the keys in the truck. We had to wait at a gas station for over 3 hours for a locksmith that charged an additional $75 to unlock the truck. U-Haul said they couldn't do anything because I didn't pay a $5 fee when I picked up the truck. My subsequent complaint is about the refueling. I understand that when I am given a truck at a 5/8 a tank, I need to refill it to a 5/8 a tank. Since that is pretty hard to gauge when filling up a truck, I filled it, $80 later. I go to drop off the truck. The person informs me that I went over their mileage, so I must pay for the rest. I said I understood that, but I filled up the tank. There is nothing they can do about that but thank you. So they charged my card for another additional $30. So I am wondering if I would have just dropped off the truck without refilling and just paid them to do it and the extra miles if I would have saved any money. Probably not… Worst experience with a moving company ever!

kerie N. 
Rating:
5.0

Customer did not leave a comment.

TERRI F. 
Rating:
5.0

Pick up went great

brian H. 
Rating:
3.0

Customer did not leave a comment.

Seth F. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
2.0

Help the customer more!

John U. 
Rating:
4.0

Wasn't anyone there to ask questions about the drop off.

Theodore F. 
Rating:
3.0

Customer did not leave a comment.

ROBIN M. 
Rating:
5.0

Customer did not leave a comment.

timmy C. 
Rating:
5.0

Customer did not leave a comment.

SANDRA F. 
Rating:
4.0

Customer did not leave a comment.

Todd J. 
Rating:
5.0

Great guy to deal with

Travis M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA C. 
Rating:
5.0

Customer did not leave a comment.

Jaycen W. 
Rating:
1.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

KIM N. 
Rating:
5.0

All good great people

ROY L. 
Rating:
5.0

Customer did not leave a comment.

Malisa K. 
Rating:
5.0

Great customer service

danial P. 
Rating:
5.0

Very good experience

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

Mary E. 
Rating:
4.0

Customer did not leave a comment.

Adam M. 
Rating:
4.0

I can't really write that area because I never went in I just simply drop the trailer off at the location from the outside it appeared to be clean and I had no difficulty finding a place to park the trailer

Cheryl W. 
Rating:
5.0

Customer did not leave a comment.

greg C. 
Rating:
5.0

Nothing really. The rental was no hassle, and our holiday move went very well!

JAY F. 
Rating:
5.0

Customer did not leave a comment.

Chris O. 
Rating:
5.0

Customer did not leave a comment.

shannon D. 
Rating:
5.0

Customer did not leave a comment.

Monique A. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Jared A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Greg is great to work with and very accommodating!

Brennan D. 
Rating:
5.0

Customer did not leave a comment.

Noah B. 
Rating:
5.0

Customer did not leave a comment.

Beverly H. 
Rating:
5.0

No complaints at all. Good location with plenty of room to turn around and maneuver. Staff very helpful and friendly.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Josh T. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
3.0

Have someone on location that can actually speak to you about uhaul. Employee running location at the time of drop off did not know what to do

Mitch W. 
Rating:
5.0

The experience overall was the best. Thanks for a great experience.

james S. 
Rating:
4.0

Customer did not leave a comment.

Larry L. 
Rating:
4.0

Much of the contents of the trailer got very wet in transit...though it was a heavy rain, would expect the insides to stay dry....reported condition and have confidence it will be addressed....so no real biggie.

Robert C. 
Rating:
1.0

I was charged twice for my rental. I've had to fight to get my money back. The gentleman who owns the rental place spoke to me like I was an idiot and argued with me, denying that he made a mistake and that I didn't know what I was talking about in relation to pending charges and actual withdrawals.

Jerry T. 
Rating:
5.0

Very nice

Faith R. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
3.0

Customer did not leave a comment.

David J. 
Rating:
4.0

Have attendant help hook trailer to customers vehicle.

Nick M. 
Rating:
5.0

Customer did not leave a comment.

Lori T. 
Rating:
5.0

Great. Very helpful

dan A. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

nothing

Richard K. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

We dropped off at night, so we didn't talk with anyone. The online drop off process was a little difficult and my husband could not use his phone to do it. Luckily, my son had his phone with him.

Heather S. 
Rating:
3.0

Customer did not leave a comment.

Seth C. 
Rating:
3.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo O. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Great to work with. Very accommodating!

Brennan D. 
Rating:
5.0

Customer did not leave a comment.

Allen F. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH H. 
Rating:
5.0

Customer did not leave a comment.

Wendy M. 
Rating:
3.0

Customer did not leave a comment.

Brandon D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

service was perfect, thanks

king K. 
Rating:
5.0

Friendly and delightful

Jeffrey W. 
Rating:
5.0

Greg is great to work with.

Brennan D. 
Rating:
5.0

Customer did not leave a comment.

eric T. 
Rating:
5.0

Bubby's was awesome. The owner was very friendly and helpful.

Brien B. 
Rating:
3.0

Purchase new equipment

terry C. 
Rating:
4.0

Customer did not leave a comment.

shawn R. 
Rating:
5.0

Customer did not leave a comment.

Georganna H. 
Rating:
3.0

Drop off location was convenient. Staff at both locations were friendly and helpful.

Debbie M. 
Rating:
5.0

Customer did not leave a comment.

Sylvia V. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
1.0

This is a drive thru carry out. Every time a car comes the guy stops serving uhaul customer. Our transaction was interrupted many times. Also, he first mixed up reservation with another customer. Then he kept getting errors with his system even after rebooting. Finally he called someone and they told him to process as a walk in. Was there a very long time, as was another uhaul customer. No offer to look over the truck with me or go over anything like what happens at pick up at other locations I've used.

David N. 
Rating:
3.0

Make sure all lights work on equipment not just brakes and turn signals

robert S. 
Rating:
4.0

This was a good site to drop off. No problems.

bruce S. 
Rating:
5.0

Customer did not leave a comment.

Veronica T. 
Rating:
5.0

Customer did not leave a comment.

lisa D. 
Rating:
5.0

Customer did not leave a comment.

Morgan H. 
Rating:
2.0

Well you can first start by cleaning the truck, I spent an hour cleaning the ramp and inside of the truck with a hose then drying with a leaf blower. I have pictures before I started if you would like the proof as well. Newer truck so it smelled good in the cab but the floor was just as dirty as the ramp was but I couldn't clean it because we had one day to move so I wasn't going to spend more of my time cleaning.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

Charlene B. 
Rating:
5.0

Bubby's service is excellent

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

jack J. 
Rating:
1.0

I had to drop off the truck farther than I requested

Jeri J. 
Rating:
5.0

Customer did not leave a comment.

Kelley K. 
Rating:
4.0

Customer did not leave a comment.

ALLEN F. 
Rating:
5.0

This location does not need anything, it was a smooth transcation. thanks!

April T. 
No reviews have been submitted for this location.

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