Customer Reviews for Buckhorn General Store
(U-Haul Neighborhood Dealer)

853 reviews

1208 W Academy St   Fuquay Varina, NC 27526

(919) 346-0210

Location Hours

  • Mon-Sun: 7:30 am - 6:30 pm

Services at this Location:

Contact Us

(919) 346-0210

1208 W Academy St
Fuquay Varina, NC 27526

Services at this Location:

Location Hours

  • Mon-Sun: 7:30 am - 6:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

byron M. 
Rating:
4.0

Nice people! Gas reading was wrong at intake, but we straightened it out!

Joshua A. 
Rating:
5.0

Make it so a person can return it without a $130 fee

PERRY C. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASCHRISTIA C. 
Rating:
5.0

They are so friendly and helpful! Definitely will always use them! AMAZING customer service! :-)

Michel P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

The woman who helped me at this location was super nice! Very helpful and accommodating! Would recommend to others!!

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

FRANCES D. 
Rating:
5.0

Customer did not leave a comment.

chris F. 
Rating:
5.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

There were about 10-15 moving blankets inside of the truck when I picked it up even though I didn't order any. They weren't really needed for the move and were more of an obstacle and took up extra needed space.

Kevin J. 
Rating:
5.0

The person I spoke with was very friendly, but professional. In all the times that I've rented from U-Haul, this is the first time that they have hooked the trailer up for me. Every other time I've had to do it myself.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
1.0

Owner rude. Truck not available as reserved.

Tammy Y. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

AUSTIN U. 
Rating:
5.0

Hire people who are competent. Buckhorn person was VERY HELPFUL.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Not sure there could be much improvement. The 2 men were friendly and respectful. They worked continuously and never took a break. Anything and everything that I asked for, they immediately took card of. I couldn't have been more pleased with the entire move. They made it easy and convenient.

MARILYN L. 
Rating:
5.0

Great service, equipment is easy to access and they get you in and out quickly. My go to place for u-haul rental in the area.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Rental process was very easy.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Nothing.

Maliyah M. 
Rating:
5.0

Friendly service! The process went very smoothly! Thank you!

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

MARCOS D. 
Rating:
5.0

The lady was so friendly and helpful.

SALEH A. 
Rating:
4.0

Customer did not leave a comment.

CARLOS A. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Great experience with Buckhorn, I'll do business again with them

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW Y. 
Rating:
5.0

Very friendly experience

SABRINA P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

JOY S. 
Rating:
5.0

Customer did not leave a comment.

Jared S. 
Rating:
5.0

Customer did not leave a comment.

GLEN W. 
Rating:
5.0

Customer did not leave a comment.

LISA K. 
Rating:
5.0

Faster pick up process…

ANDREA C. 
Rating:
5.0

While my overall u haul experience was absolutely horrific, this location and the ladies that run it, saved my tail. Very long story (and day) short, I reserved a 20ft u haul truck at the Capital Blvd, NC location and when I showed up on the day of pick up, I was greeted, charged, and then they couldn't find the truck. Apparently, one associate had told the manager that morning that the truck was not and had not been on the lot for quite some time. I had talked to that location twice that morning and they knew I was on my way and not ONCE did they mention that the truck I had reserved days prior, was not available. Over an hour later I was told to pick up a variant of my reservation (15ft truck and 6x12 trailer) at the Apex location. On my way there I received a call from THAT location telling me that they did not have a truck for me either. The ladies at control finally found me something at the fuquay location in which I had to drive 40 minutes in the opposite direction to obtain. Needless to say, I will NEVER use uhaul again. But since the review is for a specific location, I cannot say a negative comment about the fuquay location in and of itself as they were great.

ELAINE S. 
Rating:
5.0

Customer did not leave a comment.

WESLEY J. 
Rating:
5.0

Don't use the app. The app doesn't work properly and only serves to frustrate the customer.

Bachir E. 
Rating:
5.0

Nothing

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

GERALD C. 
Rating:
5.0

Great Pick Up Location and great customer service Would recommend them to anyone interested in renting a U-Haul They go out of their way to make it an enjoyable and fun experience

FRANKLIN B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

keep up your excellent service

William A. 
Rating:
5.0

Great customer service!

DEUEL B. 
Rating:
3.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Excellent customer service

MOHAMED S. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO B. 
Rating:
5.0

Nice people at the drop off site. Easy process.

Sherrie P. 
Rating:
5.0

Good service received from the employee.

MARTHA M. 
Rating:
3.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

NICOLE S. 
Rating:
5.0

Customer did not leave a comment.

SRI A. 
Rating:
5.0

Customer did not leave a comment.

Mickey L. 
Rating:
5.0

The staff at this location is very friendly and helpful. They know the equipment and provide excellent customer service. Top notch service. I will definitely be back for all my uhaul needs and will recommend them.

MICHAEL A. 
Rating:
5.0

Great service and friendly folks.

William K. 
Rating:
5.0

Thank you

BETTE H. 
Rating:
5.0

Friendly service and quick in and out. Very easy transaction at Buckhorn General Store.

MICHAEL M. 
Rating:
1.0

We picked up the rental truck and they failed to give us the dollies and furniture pads we ordered.

Hannah G. 
Rating:
5.0

Customer did not leave a comment.

Arthur G. 
Rating:
5.0

Renting from Uhaul is always an easy process. A little issue with the website (initially said no vehicles were available until I closed out and reopened website) but it was still a smooth process

BRIAN T. 
Rating:
5.0

Great service

BETTE H. 
Rating:
5.0

Customer did not leave a comment.

Rahul R. 
Rating:
5.0

Great customer service! Recommend going to this store for any U-Haul or moving needs.

Rahul R. 
Rating:
5.0

Easy transaction

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas J. 
Rating:
5.0

Very quick and very nice people.

DALE B. 
Rating:
5.0

Customer did not leave a comment.

Reza K. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
4.0

Customer did not leave a comment.

JOSE N. 
Rating:
5.0

Great location and great people to do business with. They go above and beyond to make the customer feel welcome and happy.

FRANKLIN B. 
Rating:
4.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

TERENCE M. 
Rating:
3.0

Make sure that the equipment you have on hand works properly. The lights didn't work on the trailer, so I had to go buy a set of magnetic lights in order to use equipment that should have been working.

Troy G. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

MARGARETM L. 
Rating:
5.0

Customer did not leave a comment.

Arthur G. 
Rating:
3.0

Customer did not leave a comment.

MAURICE J. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

Great service and friendly staff!

Mark W. 
Rating:
5.0

Excellent motorcycle trailer. Really good condition. Towed like it wasn't there. Great customer service. 2nd time renting from this location. Really good!!

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

SEAN W. 
Rating:
4.0

Quick and courteous!

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Victoria W. 
Rating:
5.0

Craig and Victoria are first class! They addressed the gas shortage crisis as best they could by providing me with vehicles that were fully fueled and ready to go even though gas was nowhere to be found. Provided me with discounts where they could and were sympathetic to issues trying to move during this temporary fuel shortage. They are the best!

Scott B. 
Rating:
5.0

Great people to deal with Customer Service is excellent and very honest. Recommend this location all the time We rent a truck from them once a month to pick up for an area food pantry. They get 10 stars for service above and beyond.

FRANKLIN B. 
Rating:
5.0

Customer did not leave a comment.

Danny Y. 
Rating:
5.0

Friendly, quick, and easy! Would recommend!

WESLEY S. 
Rating:
4.0

quick in & out

Edward K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
4.0

Customer did not leave a comment.

JESSE D. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
2.0

Did not have vehicle that was reserved, the employee called Uhaul dispatch to find one in the area. We ended.up taking what he had on hand, the check engine light was on, but we had no choice as movers were at my house.

RICHARD M. 
Rating:
5.0

Great guy at this location, huge help, excellent service by the gentleman at this location.

MICHAEL D. 
Rating:
3.0

Customer did not leave a comment.

PeggyLynn C. 
Rating:
5.0

Customer did not leave a comment.

REGINALD W. 
No reviews have been submitted for this location.

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