Customer Reviews for Burnet Tire and Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Burnet Tire and Automotive

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DENNIS Y. on

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Customer did not leave a comment.

James L. on

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Don’t change anything... the experience was perfect.

Frank W. on

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Have no complaints about service I received.

Don L. on

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This location was great. I had reserved it from another location, they did not have it and sent me to Burnet Tire. Should have shown in the reservation that my pick up location was changed.

Will W. on

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Efficient and helpful.

Larry N. on

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My Visa was hit with an extra mileage charge. 70 miles is nothing in Texas. I was charged for 49.2 miles over, and I only drove to the next county.

Amber B. on

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Al the guy that helped us out and got us on the road and explained everything in detail. Was very understanding of our situation and helped us In so many ways. Great customer service and i have referred them to so many people already..

Jeff S. on

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We had a reservation for a 6x12 one way trailer to Dallas. We called our original pick up location to confirm they had one, they did not so we had to call ourselves to find one. There was nothing local so we had to drive to a different town. Once there they could not find our reservation despite having a printed reservation with a number. The guy just added drop off in Dallas, even though our reservation had a location to drop it off close to where we were moving.

Terry S. on

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Tami L. on

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Mike H. on

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Kim T. on

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One of the running lights on the trailer did not work. Upon advising the manager it was promptly repaired and I was on my way.

ROBERT H. on

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i had scheduled a truck 1 month in advance , I called 2 weeks before to verify truck would be there ......., still was not set up .....

dave R. on

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It’s a tire shop! I had to wait while the only guy there fixed a flat. It’s a small town though, what do you expect.

Robert B. on

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no suggestions, charlie and her team were very helpful

terry C. on

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Joe S. on

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Linda N. on

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Nothing at all. The girl at the counter was Awesome.

paul K. on

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Brought the trailer back 14 hours early. They charged the full 24 hours. They should accommodate customers who endeavor to bring equipment back early. Small refunds make for a large loyal customer base.

elizabeth S. on

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I was made to pay for two days even though I only needed it for one Day. I returned it to the U-Haul on Grissom road the same day. It doesn’t take two days to drive from Burnet to San Antonio

Jackie B. on

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More lighting for night drop off.

Dan S. on

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Excellent service!

Jason T. on

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Can't think of anything. Staff was friendly and helpful, and checked me in and out quickly!

Leonard L. on

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donald S. on

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I was not informed that in order for me to choose the drop off location that I had to do so BEFORE U-Haul chose it for me. I spent approximately 30 mins on the phone on the day I was going to turn the trailer in. I was also not verbally advised about what I needed to do to get a refund for any unused days of the rental. I have seen the worst side of U-Haul's customer service.

Colin F. on

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James C. on

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This location was nothing special. It was a dirty garage with the cold wind blowing through it. What made it special was the gentleman who helped me with this rental. As usual, UHAUL set up my reservation for a location that did not have any trucks in my size. More and more often UHAUL is a NOHAUL! The fellow at this location was kind and worked with me to get another truck in a different size. Burnet Tire and Automotive did good work. UHAUL not so much.

Travis T. on

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Paperwork went pretty fast and he answered all our questions.

MATTIE OR VICTOR C. on

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Daniel D. on

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