Very convenient location.Eric D.
Customer Reviews for Burtons Automotive Care Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When we arrived, the gentleman running the business was leaving. We caught him just in time. At first I thought, why is he leaving when we had a reservation? His computer was down and he did not know we had a reservation. He was unsure if he could even rent us a trailer. He called U Haul and got it all worked out. We were so relieved. My son was heading back to base after a military leave and we had driven from Campbellsville to Jamestown because that was the only place near us that had the trailer available that he needed. He was very helpful and polite!AUSTIN C.
Customer did not leave a comment.MICHAEL C.
Easy return, very friendly and helpful!James F.
Customer did not leave a comment.sandra B.
Customer did not leave a comment.Marguerite Anne L.
Very friendly, took a day to get the email that said I turned the trailer in but I got it.Stanley S.
The address associated with the website is no longer valid. It needs to be changed.John N.
Customer did not leave a comment.James H.
Customer did not leave a comment.Phillip N.
keep doing what your doing! great guy to do business with.steven S.
Customer did not leave a comment.LYLE T.
Customer did not leave a comment.Douglas C.
I was Additionally charged weeks after the drop off in KY and was charged through a location in CA. This charge was not authorized and is fraudulent.joe M.
Nothing, operator was very friendly and helpful.randy F.
Over charged prices. Lots of miss communication.Gipa M.
Customer did not leave a comment.Rosemary M.
Customer did not leave a comment.Louis M.
Customer did not leave a comment.VINCE T.
Drop off location checked condition of trailer safety chains. Both chains were severely worn and need replacing. Pick up location should have checked themjohn L.
A pleasure doing business with Burton's Automotive and the transporter was perfect for the job.jason B.
Customer did not leave a comment.Leo B.
Customer did not leave a comment.John W.
The address had changed, the place did not open until almost 10am when it was supposed to be open at 8am and it made me 1 1/2 hours late getting my truck for the move.Darren R.
Very goodDennis L.
Customer did not leave a comment.Timothy W.
Mr Burton was very nice and helpful. Would highly recommend my friends and family to him anytime. Drop off was a breeze with him. He was very nice and knowledgeable.Kristie B.
Customer did not leave a comment.Henry W.
Clean up the place...David N.
Customer did not leave a comment.teresa M.
Customer did not leave a comment.Donna B.
Only charge for one day and two when only needed for six hours and do charge for gas when there is not any in the truck to start with and when you get the truck back with more gas than that was in it when we got ityvonne K.
Customer did not leave a comment.kirk O.
Customer did not leave a comment.KEVIN O.
Customer did not leave a comment.Lyle T.
Took their time to assure our safety and professionalism in proper hookup.Ed G.
Customer did not leave a comment.Gary D.
prompt fast and courteous service in and outStephen W.
It rained that night & the truck leaked water on 3 mattresses. My name was typed in wrong so when the dealer said he would email me the contract, I did not receive it.Judy M.
Very nicePamela H.
After hours drop, so can't rate overall location. Except that it was convenientDale H.
Customer did not leave a comment.doug L.
Customer did not leave a comment.Sean H.
Customer did not leave a comment.ashley L.
The drop off site was ok... I was in and out. The pick up site, however, was a joke. They had no printer, so I left with no paperwork for my rental. The truck I rented apparently was the only 26 ft. Truck they had. My move was 2 hours away, and they asked me if I would drive the truck back to that location after I was finished (for an alleged discount). Since there was no paperwork, I assumed I was charged for my 3rd day of use at pick up, and after drop off, I was charged for the 3rd day. Not sure I will use uhaul again. This was not a pleasant experience.Joshua W.
Owner new with haul, and took 1.5 hrs for computer check out! We were the only customer.
Customer did not leave a comment.Carl B.