One of the worst experiences I've had dealing with U-Haul these past few days. I booked an after hours truck pickup at a different location that said they guaranteed it would be ready. Incompetence with the employees at that one location led to hours of waiting on hold to talk to someone just to say that location never set the truck up to be picked up. U-haul moved my booking to this new location and yet again had to deal with more failures on their part with the gate code not working at the pick up. I added on to the hours of wasted time due to Uhauls ineptitude until someone was leaving that one site so I could pick up the truck. In the end I had to add an additional day to my move after their multiple failures. Would strongly recommend booking another rental company as I will myself the next time around.Jonathan B.
Customer Reviews for Busch Warehouse Office Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady that I dealt with was very nice and had wonderful customer service skills but the truck had a leak and it wasn't a small leak I got soaked on my drive I just wish I would have been pre-warnedCrystal H.
I used the app and it was not user friendlyKim S.
The previous renter was careless and dirty. Also, the mileage and fuel were incorrect so they were not respectful with your equipment. I appreciated the incentive to fill up to 1/4. The van itself is in very good condition so thumbs up. What I disliked was the return. I wasted a full hour at night because I waited 45 minutes on the phone for a representative to help me, simply because the mobile app REFUSED to upload the photo of the odometer/fuel gauge. This is the only reason for the 1-star review. Without this, I would have given 3-4 stars. Please get a chat function for the return or fix the issue with the photo not uploading. Why was I able to upload photos when I picked up? (The pickup experience was fine). If I continue wasting time like this, I will consider other services.John R.
24/7 pickup. Wrong keys placed outsideAndrea M.
Customer did not leave a comment.Carlos V.
Excellent customer serviceSam S.
The monile check in process is terrible. I provided 3 different alternative contacts and was told none of the answered when in fact all of my contacts said they were never actually called.ROBIN L.
Customer did not leave a comment.Wilberto B.
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.ADRIAN M.
The office is in a storage facility and really hard to access. The gate code needs to be provided both when picking up AND dropping off, it was NOT included in the pickup instructions so we had to wait outside for ten minutes for someone to come behind us and let us in the gate.Ariana T.
Had a problem with the online registration and no one was present or would pick up the phone for assistance. The pick up took over 40 minutes.STEVE R.
Customer did not leave a comment.Natasha H.
Customer did not leave a comment.Darrell M.
Experience was smooth. Vivian was very helpful. Thanks!Raoul T.
Ms.vivian rockLILLIAN S.
Great customer service!!Miguel G.
Customer did not leave a comment.kory F.
Air conditioner did not work in truck. Staff was very friendly and helpful.Melissa M.
It seems as if the independent U-Haul stores take advantage of the consumer. There were so many unexpected fees. No flat rates, .79 per mile. I was no pleased with the experience at all.Andrea D.
Customer did not leave a comment.PATRICK D.
Vivian went above and beyond to resolve a problem I was having with the location at 2600 N Tampa st. She deserves a promotion for her customer service and dedication to do a good job. I cannot say enough about the great lengths that she went thru to get my reservation transferred to her (at my request after getting no response from the Tampa St. location and no conformation call the day before my scheduled pickup). I picked up truck just one hour later than my reservation was for. THANK YOU VIVIVIAN FOR CARING THAT MY RESERVATION WAS HONORED.Joan M.
Customer did not leave a comment.Chris K.
Customer did not leave a comment.Jimmary S.