I showed up late and had to use customer support to change the time ranges, maybe warn us to be there on time - I thought I had the whole timeslot to pick up and drop off.
Victor D
Customer Reviews for Byrdluxe Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service at this location is exceptional. I called them in a somewhat desperate situation and they made sure I had a van available within the hour. Everything went smoothly throughout, but I left a pair of glasses in the truck. I called in to see if they found them and Toni, who is incredibly nice, went out and checked the truck and the area, but couldn’t find them. A few days later, I got a call back from Toni who checked the truck even more thoroughly and found my glasses. She wanted to make sure that I got them back. I can’t recommend this location highly enough.
Geoff LI have never heard of definition of Safe move premium ($15). Nobody explained it to me.
David kVery friendly and accommodating. Great customer service!
Peter KI couldn’t upload pictures directly to the app and that cut into my time. Please improve this
Joe PThis location went out of their way to accommodate my extended need for the rental truck. My only suggestion to this location would be to have more patience when your customers when they would like to know exactly what the charges were for and why. That is a valid concern to any customer at any business and I would venture to say a right and a responsibility of the business to make it absolutely clear what they paid for and how it was billed.
kim LProfessional respectful and provided my needs at ease.
ALHAJI BSuper friendly. very quick and easy to pick up and drop off!
Michael PGreat experience, Thank you so much...
Dominick RI chose a 10" truck and it wasn't there when I got to the lot. No one was at the location and I chose to pick up the truck with someone. I understood it was Father's Day but this shouldn't have been available option to pick up the truck with someone if they were closed or closed early.
Lauren GConcierge at the lot was waiting for us. Quick pickup snd wuick drop off
Reginald KThey were friendly, the equipment was ready when promised and it was easily picked up.
Kathryn KExcellent customer service very accommodating.
Steven TExcellent customer service! The staff was very knowledgeable and helpful. I will rent again from Byrd in the future!
Jeanette MI think the customer service was great.
Briannah GI received excellent service; they were able to provide accurate information.
Kenneth AVery helpful and nice staff. Super
PAUL P