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VICTORIA L
Customer Reviews for C E S Towing & Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would of rated them excellent but I was charged a fuel fee and I brought the truck back with more gas then I left with and have a picture to prove it.
Brandon NBobby was at the counter and was extremely helpful in making everything clear and helping us on our way. He went above and beyond in making sure we were taken care of.
Alison QKeep doing what your doing
DAVID ABest U-Haul so far … trucks are in great conditions and staff are amazing!!
NORBERT L$50 cleaning fee is kind of outrageous. I forgot three items and was willing to come get them.
Stephen SThe accuracy of my reservation,
Tarita MMaybe have the right key to the reserved truck in the assigned lock box and better customer service. Beyond annoying and frustrating when you’re trying to get a move done by a certain time and you end up dealing with these issues. Then uhaul had me on hold for like 20 mins I ended up hanging up. Luckily I called the towing company and the guy that works there was able to get me the right key after opening several different lock boxes!
RICKY CThis location was the best. The girls they’re were nice, friendly and understanding. I would definitely rent again from them and so should you.
HARRY JLa verdad nada todo bien oerfecto
ALEX HAndrea was very professional and extremely helpful and accommodating
ARIL CProcess was easy enough. Staff was friendly. Least stressful part of moving.
DIANA HYour app sucks. I reserved a truck for 9am to pick up with app. I received confirmation text and email. I show up a little late to pick up truck and app won't let me. Luckily place was open. They tell me my reservation was cancelled because I was late. That is ridiculous. I get the truck and within a mile of place I get pulled over by police. Officer tells me license plate is not in their system. Luckily he didn't give me a ticket. I call place and they say they will contact corporate and will get back to me. Girl calls me 10 minutes later and tells me it's fine. IT WAS NOT FINE ACCORDING TO THE POLICE !!!
THOMAS KThe customer service was excellent. I had a charge that I didn’t recognize. They told me what it was for. I let them know that the gentleman that help us. Said he would take off 10 miles off. Because I had to come all the way back. For a Handtruck that I rented. And what we love was he even put it in the back of the van. I will rent from this company every time. I just told my friend that live right up the street about using them. Thank you
KEITH PClarify your location is not open @ 7am
FERN SNice!
HYEONGJUN KHave an egreement with E Zpass
JORGE TExelente servicio
Luis BMaintain the courteous service and professionalism and high level of efficiency that I experienced. It truly was a pleasure doing business.
HAROLD GAlways a great experience when I use C E S Towing nd Recovery for my UHAUL needs! A++ services.
VICTOR MLa Niña del counter siempre fue muy amable
Edilberto MMy favorite location to Rent from !!
Daphnee GFriendly excellent service!
joseph sTold one thing and charged another
TYLER ESignage could be better and explanation of stairs needed to access office should be noted in the description. However, the rep I spoke w was very pleasant and accommodating, helpful, and funny, and I appreciated her flexibility in helping me rent the unit that was ultimately best for me. Thank you so much.
Sarah MI recommend good service
Joao AVery good service, the equipment worked perfectly.
Fernando SThere was a pair of dirty latex gloves and a water bottle left in the passenger door. The van also had a strong odor in it. I smelled like the creek that runs near the building.
Richard GI like it where I am treated well, these people are polite and kind, that's why I recommend it, thank you
Joao AGreat Customer Service
LaRhonda HJazmyne is always pleasant and the experience is always smooth . We rent weeky and prefer this location .
Daphnee GI needed to drop off the vehicle at a different location and was told i had to return to the origional location and had to pay the extra miles. There were no warnings i was renting a local only truck. The truck was also old with no backup camera. There was also equipment in the way (hand truck and blankets) i did not want to be there. I couldnt move them because they were sealed to the wall
Kris MMy vehicle broke down less than 5 miles from the Pick Up location & I was unable to transport my belongings. I am seeking a full refund.
Keith GFriendly and smooth transaction.
Sanite CBobby and the team were very friendly and knowledgeable. Thanks you
Mary RExcellent customer service. Easy to make reservation and to drop off.
Milagros EThe app is terrible. Very difficult to do a mobile pick up or drop off.
JENNIFER SGood customer service
Hirsch RExcellent attention thank you I am recommending
Joao AIt went smoothly the way I like it. I was greeted when I walked in with a smile and handed the keys over and was told everything else will be taken care of.
Catherine Hvery good service polite people recommend
Joao AThe person that helped me upon pick up was awesome. Explained everything in detail.
Sean SI liked the service, polite and responsible people, congratulations, thank you
Joao AN/A
Phillip RFor the most part the vehicle was well maintained, but not entirely clean. One thing I had a hard time was opening the lock to access the key.
Nancy MDrop point Refused to take the truck had to ride around to three different places until we can drop truck off. Burn all the gas we put in driving around just to drop off truck.
Hisa LI rented trucks from this location twice for a very stressful and hectic move. Both times I was greeted nicely, they had the equipment I needed, and charged me a good price. Both times, I needed the truck longer and gave last min notice and I was accommodated with no hassle. I have moved further south, however, if I needed a truck again, I would make the drive up to them. They were honestly one of the few things that were stress free with my move. They were the best location I have ever dealt with. Thank you sincerely for helping me make a stressful situation a little easier.
Jennifer VEasy process to rent and return.
Richard GExcellent and very helpful agent at pick-up. Perfect equipment. No problems.
Tom RVery easy process. Truck was ready as promised and administration was very helpful and professional.
Gary RUsed this facility a few times, always professional, always satisfied
PHILLIP R