terrible. delayed my entire move-out. sat in my car for almost an hour trying to figure out the dumb app. chat agents were not responsible whatsoever and i kept getting an error message. only to find it out ONCE I FINALLY GOT A HOLD OF SOMEONE that the rental I RESERVED was out of stock. the movers i hired was already at my place waiting and it completely backed them up! terrible terrible. never renting with uhaul again or recommending it to anyone.
Elisabeth V
Customer Reviews for CZ Ventures LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not having someone in person to deal with is not ideal. The moving blankets I reserved were not in the truck. The tank was less than half when I picked up the truck. I was charged for gasoline I did not use. I have a photo of the dashboard when I picked up the truck and when I dropped it off. The needle was in the same spot, and I drove a total of 7 miles but got charged for 6 gallons of gas. I've used U-Haul in the past and not had issues but will think twice next time.
Joseph MThe location was not open. I had a guaranteed pickup at 09:00am and started the mobile check in about 8:55am. Once I confirmed that I saw the right truck, I went around the building to their office. It was not labeled CZ Ventures LLC, but instead is the office of College Hunks. Then, nobody was there. I called the number and the man told me the guys "just left" so he had to get them back. He could see my reservation, so do they not check reservations before leaving? I waited for over 30 minutes for them, in the sun. It was absolutely ridiculous. I waited so long that the man called me back and said it looks like my reservation is gone, but it wasn't. U-Haul had just marked the reservation as active as if I already had the keys. The man on the phone never apologized, but the man who showed up did. I will never rent from this location again.
Kelli LPurchased furniture pads and it was not included but her I was charged anyway
Tremaine TWe told the agent that we are going to return it at 8pm. Instead he put down at 5pm. We got charge extra day because of someone’s not paying attention to customer.
DOFEL PThe man who helped check our U-Haul back in, I think his name is Clement?? He was very kind and helpful. Excellent customer service. The experience was amazing
Elizabeth vThey never returned a call in spite of listing a phone number. No one was at the location where I picked up and dropped off the truck, and I had previously called to ask if this was a manned location. Not what I expected, and I have rented UHauls multiple times over the years. The main San Diego customer service was great, but I will NEVER work with remote, unmanned locations again.
SUSAN LRental pick up location is not highly visible and we thought it was a U-Haul branch or location (those visible U haul with many trucks/vehicle that can be seen)
GILBERTO CAfter gour drop-off. Had no idea where to park the truck. Drove around aimlessly until finding other trucks parked in the back corner of the multiple buildings. This questionnaire is making me fill in all the answers. I did not speak to anybody to properly answer that question.
CLINTON GWas missing the both the dolly and cart.
William TThe guy was very nice, but it wasn't the location I originally ordered and the truck was technically fine but a horrible ride. Tires felt bald, brakes were very hard to push and the truck sounded like it was going to stall on the idle. This might all be normal. I don't usually drive trucks.
DOROTHY PTruck needs repair. Top of truck had a gash which cause my furniture to get drenched!! Pickup location changed TWICE. And no dolly, as originally requested. The guy called me 5 minutes before my rental start time and told me the truck was not available at the location. I WOULD NOT RECOMMEND TO ANYONE!! Worst experience.
Modesto GFront floorboards of truck had not been swept after previous user..
Darryl KThe options were to check in at a Uhaul installation through an app in one location, or in person in another. I scheduled the pick up process and added a dolly for "reason" needed. Essentially, the door was shut, had to talk to a person through a mic and then through phone. Didn't have the dolly I requested, and due to the "longer" process of having to speak to someone through the phone with a new way to check in, wasted about 30 mins of my alloted time I needed to start my move. Essentially, I have had good experiences with Uhaul, but not this one.
Javier FGreat location! The corporate parking lot seemed like it might be difficult at first but was actually easy to get in to and park the truck. The owner was very friendly, quick, helpful and efficient. It made the last leg of my long distance move a success! I highly recommend!
MEGAN GAbsolutely no customer service. Just took the keys and closed the door.
PHILIP HMeet the owner and was a cool guy. But I must say it took me 2 hours to get my U-haul truck. Which caused me a lot of issues.
JOSHUA PDidn’t answer the front door which was locked and didn’t answer the phone. This location did not have the equipment that was on my reservation that I paid for. This made moving much more stressful than it should have been. Completely unacceptable
Hallie Y