Customer Reviews for Cabot Convenience
(U-Haul Neighborhood Dealer)

Rating:

2.0

The location was not good. Unfortunately there was a language barrier between the man who worked at the shop and us, so we could not communicate. His iPad did not connect to the internet, so he could not get us checked in and we had to call U-Haul to check us in. We also requested a furniture dolly and paid for it, but did not receive it. The service at this location made it very hard to upload any photos.

Rating:

5.0

My contract stated a cargo van for 99.00 per day with the $15 Safe Move coverage adding $15 a day. I paid for a Dolly rental for $7.00 per day. 'This rental included 100 miles with a charge of .49 cents a mile over that. I attempted to pick up the van at 9:30 am, my reservation time, but the person who previously rented the vehicle had not returned it as of 10:00 am. The location said I could take the small truck at the same price. The dolly was not provided and I returned the vehicle prior to 2:30 pm the same day having only driven 71 miles with more gas in the tank than when I picked it up. I later received an invoice for two days of rental, was charged $1.49 a mile for gas and charged for two days of a dolly that wasn't provided. I was out of the country for na couple, of weeks but just stopped off at the rental location to show them my original contract and what they billed me but the person didn't speak English and asked that I return to speak with the "owner". Not

Rating:

3.0

great location but employees are difficult to communicate with because of their foreign language

Rating:

2.0

Truck was dirty . I paid for moving blankets but when I got there, there were none . I got charged for them plus a moving dolly that I didn’t rent ! When I told the attendant, he just said call customer service. This is a convenience store that rents trucks . Next time I’ll go to a UHaul store that only rents U-Haul products exclusively!

Rating:

1.0

the server did not speak English well and could not help me with the check in. I already uploaded all documents to be all set and had to go through the entire process again

Rating:

1.0

I was told that I couldn’t take the truck because the owner of the location’s car was parked behind it and they didn’t have keys to move the car. The only person attending to pickup location only spoke a few words of English and couldn’t help with anything. I had to translate to Bengali on my phone to ask where the furniture dolly that I reserved was locating. I was never able to get the furniture dolly which made my move much more difficult. It took me 20 minutes to finally get the truck out of the spot because they had left a car behind the truck with no keys. It made my entire morning behind schedule.

Rating:

1.0

Refer to my complaints.

Rating:

4.0

My name didn’t appear in their system at first but worked out after a phone call

Rating:

2.0

While the counter worker was friendly, they were in no way prepared to help anyone with a U-Haul rental. The worker did not know anything about how to do rentals, only asking if everything was complete and which key they should give me. They had to call another phone number several times and ask me to leave a voicemail on that phone to get help. Finally when we got someone on the phone after 20 or so minutes, the whole pickup was done over the phone. And the reserved furniture pads didn't exist. When I dropped off the vehicle they just took the key and didn't know what to do either, just asked if we were all set—no checking of mileage, fuel level, etc.—I would not recommend this location.

Rating:

4.0

Dropoff Location was self serve, and unattended.

Rating:

1.0

Guy at desk had no idea what to do. Called someone and handed the phone to me. Found a shopping cart in the back of the cab and the furniture mats I ordered were not there.