the server did not speak English well and could not help me with the check in. I already uploaded all documents to be all set and had to go through the entire process again
Dillan P
Cabot Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Beverly, MA 01915
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I was told that I couldn’t take the truck because the owner of the location’s car was parked behind it and they didn’t have keys to move the car. The only person attending to pickup location only spoke a few words of English and couldn’t help with anything. I had to translate to Bengali on my phone to ask where the furniture dolly that I reserved was locating. I was never able to get the furniture dolly which made my move much more difficult. It took me 20 minutes to finally get the truck out of the spot because they had left a car behind the truck with no keys. It made my entire morning behind schedule.
justin pRefer to my complaints.
SERENA VMy name didn’t appear in their system at first but worked out after a phone call
Ashlynn CWhile the counter worker was friendly, they were in no way prepared to help anyone with a U-Haul rental. The worker did not know anything about how to do rentals, only asking if everything was complete and which key they should give me. They had to call another phone number several times and ask me to leave a voicemail on that phone to get help. Finally when we got someone on the phone after 20 or so minutes, the whole pickup was done over the phone. And the reserved furniture pads didn't exist. When I dropped off the vehicle they just took the key and didn't know what to do either, just asked if we were all set—no checking of mileage, fuel level, etc.—I would not recommend this location.
Adam I