The location was not good. Unfortunately there was a language barrier between the man who worked at the shop and us, so we could not communicate. His iPad did not connect to the internet, so he could not get us checked in and we had to call U-Haul to check us in. We also requested a furniture dolly and paid for it, but did not receive it. The service at this location made it very hard to upload any photos.
william g
Cabot Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Beverly, MA 01915
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkMy contract stated a cargo van for 99.00 per day with the $15 Safe Move coverage adding $15 a day. I paid for a Dolly rental for $7.00 per day. 'This rental included 100 miles with a charge of .49 cents a mile over that. I attempted to pick up the van at 9:30 am, my reservation time, but the person who previously rented the vehicle had not returned it as of 10:00 am. The location said I could take the small truck at the same price. The dolly was not provided and I returned the vehicle prior to 2:30 pm the same day having only driven 71 miles with more gas in the tank than when I picked it up. I later received an invoice for two days of rental, was charged $1.49 a mile for gas and charged for two days of a dolly that wasn't provided. I was out of the country for na couple, of weeks but just stopped off at the rental location to show them my original contract and what they billed me but the person didn't speak English and asked that I return to speak with the "owner". Not
craig pgreat location but employees are difficult to communicate with because of their foreign language
John BTruck was dirty . I paid for moving blankets but when I got there, there were none . I got charged for them plus a moving dolly that I didn’t rent ! When I told the attendant, he just said call customer service. This is a convenience store that rents trucks . Next time I’ll go to a UHaul store that only rents U-Haul products exclusively!
Michael Mthe server did not speak English well and could not help me with the check in. I already uploaded all documents to be all set and had to go through the entire process again
Dillan P