Customer Reviews for Calfornia Complete Carcare
(U-Haul Neighborhood Dealer)

296 reviews

28977 Three Notch Rd   Mechanicsville, MD 20659

(301) 737-0396

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 737-0396

28977 Three Notch Rd
Mechanicsville, MD 20659

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

I will use them again.

jamin S. 
Rating:
3.0

Verify the uhaul is ready for use. After getting in and driving down the road quite a few miles I smelt gas, a citizen stopped me and told me the gas cap was off and gas was spilling everywhere.

Megan B. 
Rating:
5.0

I drop off the trailer after thy were closed. The next morning they emailed me all the documents. Well done

Richard B. 
Rating:
4.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
3.0

Customer did not leave a comment.

Kevin F. 
Rating:
2.0

Move locations! immediately after arriving early in the morning to pick up my truck , that I used online to pick up . A worker out of this location ran out to scream about where I parked when I was just trying to find where the trucks were . Because they are completely hidden from the public's eyes . Extremely hard to find . I wanted to cancel my truck immediately after arriving at this location ! Completely trashed every where around it , and complete disrespect for your customers. After he realized I was there for a truck he then asked me if I needed help . When I told him I did not need his help he lost it ! I had to curse him out and basically call his sorry ass out to the street before he would shut the hell up and stop harassing me . This is an employee at your location make no mistake ! Your pictures are all false there . This location is a complete scam and should be avoided at all cost . Go across the bridge to Calvert to pick ip , where you will be appreciated for using their service . Not screamed at , at 7 something in the morning and have to deal with Jackle and hide when they realize you're there to pick something up . Sad

DAVID L. 
Rating:
5.0

Exement equipment and service

ORLANDOLUIS T. 
Rating:
5.0

The. Rental process was fast and easy with the emails sent to my mobile device. The service was fast and thorough. The after hours return website was also easy but froze when asking me to take a picture of the return location.

Ted G. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

gregg F. 
Rating:
3.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

Bryant K. 
Rating:
4.0

Drop off completed in les than 15 minutes.

William R. 
Rating:
5.0

Customer did not leave a comment.

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

Monica W. 
Rating:
3.0

Customer did not leave a comment.

Andrew C. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Customer did not leave a comment.

kevin K. 
Rating:
3.0

Staff was helpful but grumpy

Sharon or Nick F. 
Rating:
3.0

Interior gauge lights didn't work consistently. I was told the military discount would be applied when I returned the truck if I returned it by a certain time. I returned it by that time (1:00 pm) when the person that could enter the discount was supposed to be there and he wasn't, so I didn't receive the discount.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

James Y. 
Rating:
1.0

Difficult to find, front door isn't well marked. No one manning the front desk and call bell didn't work. Yelling didn't work either. Went around to the side door to get someone's attention, then got yelled at for using the employee entrance and was accused of not hitting the call button hard enough. The gentleman helping me was short with me through the check in process.

Jason T. 
Rating:
5.0

Courteous staff that made pickup and drop off a breeze.

Greg P. 
Rating:
3.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

The uhaul rep at the location I rented the truck has always been helpful when I rent a truck. In the past few years I be rented a truck from him a few times. I want to say that all the other locations do not answer their phones. When they do, there is no professionalism at all. Or there are no tricks available. The location on in St Andrew never answered their phone. Every time I drive by they never have any trucks. Regardless, the gentleman at tue MacArthur address should be recognized. Ty

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Monique D. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
2.0

Customer did not leave a comment.

Bradford N. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
2.0

Better customer service needed at this location

MICHAEL T. 
Rating:
4.0

Customer did not leave a comment.

Eric H. 
Rating:
4.0

The ONLY frustration was picking up the vehicle after hours. It took about 30-40min for processing. I was not aware phone calls would need to be made etc. If it was communicated in the emails that get sent out when you register, that would eliminate a lot of frustration.

Rachael C. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
5.0

Customer did not leave a comment.

Tracy N. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

The app does not seem to present the mileage out. Half way through the day I wanted to see how many miles I'd driven so far. I looked for the contract, but couldn't find it at that time. While I was driving, I looked at the app and didn't see the mileage there. I wonder if it coulld be added?

James K. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
4.0

Customer did not leave a comment.

Corinthian H. 
Rating:
5.0

You app has a problems. You needs to fix soon. It's good feature and a tools if it's work

Waqar Q. 
Rating:
3.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

michel H. 
Rating:
4.0

I didn't really see the drop off location. An employee just happened to be outside.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Makenzie L. 
Rating:
2.0

Uhaul has gone down hill. The employee that works at the location is a good person. Very helpful. But that's it. This is not the first time that uhaul has jerked me around. The trucks are in bad shape. No AC. I'm just so glad they found me a truck.

Michael C. 
Rating:
5.0

Customer service was fantastic - thank so much!

Karen P. 
Rating:
5.0

Customer did not leave a comment.

Monica P. 
Rating:
5.0

Customer did not leave a comment.

Ben K. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Easy check in and check out. No issues with equipment

Richard M. 
Rating:
5.0

The customer service was friendly. I would highly recommend this location

Demetrius R. 
Rating:
5.0

The gentleman that assisted me with at original pickup location went over and above to insure that we got a Uhaul trailer when someone didn't turn their trailer in on time. Thank you sir.....you saved the day!

Kathy G. 
Rating:
4.0

Customer did not leave a comment.

DWIGHT F. 
Rating:
5.0

Customer did not leave a comment.

rich L. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Judy C. 
Rating:
5.0

Fast checkout. Plenty of room to park the trailer. Trouble free.

Mark C. 
Rating:
5.0

Very friendly and helpful

Mark M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
1.0

Went during business hours, and no one there, and they did not answer phones. Had to call UHAUL main number to get new instructions. Wasted an hour of my time.

Chris F. 
Rating:
5.0

Attendant was super helpful

Mark M. 
Rating:
3.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Truck was there as booked, however none of the moving supplies (blankets, appliance dolly, etc.) were available on site.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

only one person is working so we had to wait, he should have some help

nilda R. 
Rating:
5.0

Customer did not leave a comment.

Dita C. 
Rating:
1.0

You charged me for driving from a location I did not pick Andrew U-Haul movers canceled the day of my move

John B. 
Rating:
5.0

Customer did not leave a comment.

Jackie N. 
Rating:
3.0

Customer did not leave a comment.

JASON A. 
Rating:
5.0

Customer did not leave a comment.

gregg F. 
Rating:
5.0

AWESOME

michiel S. 
Rating:
2.0

Customer did not leave a comment.

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

Bil C. 
Rating:
5.0

Customer did not leave a comment.

GINGER C. 
Rating:
2.0

Not enough room to back the trailer up at dropoff I asked for help and the employee acted like it was an inconvenience for him. He came out to help but his approach was unprofessional.

Lester Q. 
Rating:
4.0

Customer did not leave a comment.

KATHY Y. 
Rating:
3.0

Had to pick up equipment at different location

Anni C. 
Rating:
3.0

I was unable to return check in . I tried 4 times. Every time I tried to upload picture, it would return to the beginning.i tried to call and the wait time was 20 minutes. I asked for a return call. I recieved 4 return calls , asking me to hold for next available agent. Then it would say that there was a wait time and ask if I would want a call back. I never was able to talk to anyone. I was charged a 20.00 return fee.

David I. 
Rating:
3.0

Service was excellent.

EDUARDO C. 
Rating:
4.0

They did the job quickly and eddiciently.

DANIEL R. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHERT H. 
Rating:
3.0

Customer did not leave a comment.

Randall A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
1.0

The gas level was correct and I was charged anyways. A simple phone call would've been appreciated.

HEIDI M. 
Rating:
4.0

Tires were low on air. No tie down chains were on the trailer.

mark L. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Diana C. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
3.0

I think it's ridiculous that U-Haul charges a $20 fee for returning the vehicle after hours! There is nothing the employee does extra to warrant this fee that he/she would already have to do if the vehicle was returned during open hours!

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

pete D. 
Rating:
4.0

Customer did not leave a comment.

BRANDON T. 
Rating:
5.0

Remove your airport rd Hollywood MD as a uhaul location. They are hot garbage. Refused to do an inspection an inspection for me and would secure a trailer for me.

JEREMY M. 
Rating:
4.0

Customer did not leave a comment.

henry J. 
No reviews have been submitted for this location.

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