Customer Reviews for Canamro
(U-Haul Neighborhood Dealer)

Rating:

4.0

I still have not received my refund from the mileage I did NOT use. I was charged for 75 miles but I only used 43 miles. I need my refund.

Rating:

5.0

Excellent customer service. Very friendly and helpful. Nice clean equipment. Well maintained trailers. I use this location often

Rating:

1.0

The truck was absolutely filthy and there was no dolly… it was gross… The guy waiting on me didn’t speak very good English.

Rating:

1.0

Overcharged, I wish I had known that this company charges you $19.99 twice instead of once like regular U-Haul does, I’ll be contacting U-Haul corporate bc if the truck is 19.99 why is this business charging $19.99 rental charge then $19.99 rental rate. I’ll never come here again

Rating:

5.0

Accurate gas gauge reading in the truck.

Rating:

3.0

I didn't really see anyone, but I have been there, and they are really nice. The place is not too clean though.

Rating:

5.0

Nothing the next customer will be satisfied THANKS

Rating:

2.0

I booked to pick up the U-Haul 3 mile from my house and I was called the day before and had to drive 28 miles one way and found trip of 1.5 hours which is time I didn't have. I need to rent another truck in 3 weeks and I am going to look at other options.

Rating:

3.0

Be prepared to wait on service.

Rating:

5.0

Nothing comes to mind. Naseem was great to deal with.

Rating:

1.0

This was a horrible location. The owner was rude and very mean for no reason. You can tell he was aggravated/ annoyed when we asked him to clean the back of the u haul out . I will NEVER rent from this location again 0/10 wouldn’t recommend to anyone. Definitely need to shut it down

Rating:

5.0

Very friendly and efficient.

Rating:

5.0

The gentleman that waited and helped me was 5 Star!

Rating:

2.0

The cashier didn't acknowledge that I was standing there, then she couldn’t get the computer started. She changed my return time to 2:30pm when it was 3:30pm (8:30a-2:30p). The store manager/owner came meet me at the gas pump and proceeded to tell me about myself and when they give me a time to return, I need to do just that. I told him that I booked online for 8:30a-3:30p and I’m back at 3pm. He cut me off from talking and said just leave it at the pump. They had 3 other U-Hauls out there. This was my 1st poor/bad experience with any u-haul vendor. They are also charging me an extra $15 and some change today and not explaining to me why.

Rating:

1.0

I have not one word to say about the place I rented the U-Haul from A

Rating:

5.0

everything was fine

Rating:

3.0

Before I left the window was broke , staff told me it’s been like that and I had to leave the window down the entire time I had the uhaul . Due to the window being broke . Very unsatisfied customer

Rating:

3.0

No entiendo porq hace unas semana fui y rente uno el valor fue de poco más de 40 dólares y este último q rente el valor fue de más de 75 dólares no lo entiendo porq tanta diferencia

Rating:

3.0

It was an average experience. I will say that there needs to be a dedicated check in counter for UHaul reservations

Rating:

5.0

Everything was great 👍

Rating:

3.0

I didn’t speak to anyone here but it was easy to park and the drop box was in a noticeable location.

Rating:

3.0

All I did was walk into the gas station and give the attendant the truck rental key

Rating:

1.0

Everything

Rating:

5.0

This location always has what I want in a rental thanks for your help

Rating:

5.0

They trucks and equipment always nice and clean. Excellent customer service!

Rating:

2.0

The truck was available on a short notice, but the maintenance of the truck was not good. It was shaking while driving and the driver window was seeping air even though the window was completely up. The steering wheel needs to be replaced feels disgusting to touch. No large trash was found inside, but it still did not appear or smell sanitized. The reservation time was 4pm however the assistant was not back in the store until 4:20pm. Overall I appreciated the use of the truck but cannot say I would use this location again.

Rating:

5.0

I’m sorry I don’t have the name of the wonderful lady that helped us with our UHaul rental. She was wonderful! She explained how the hitch worked, assisted my husband in hooking up the trailer, all while being so pleasant and helpful. Even in the extreme heat, she made sure we were comfortable with the equipment. When we returned the trailer, she was there again. she quickly came out to check out the trailer and get us checked out. She offered wonderful customer service!

Rating:

4.0

Make sure trucks are ready and inspected before renting out to the next customer. I rented a dirty truck inside and out, drivers seat could not be adjusted because it was broken, had to put air in tires.. I am not a happy customer!

Rating:

5.0

Keep excellent customer service. The lady that assisted me was kind, courteous and knowledgeable. Have extra equipment, such as dollies available. But I managed fine. Thank you for the service and being available as an option in the area.

Rating:

3.0

This location wasn’t my original choice for pickup. Unit was damaged with hole in it and was the only unit available. Items got wet while during when we passed through rain storm. Had zip ties and debris on the floor when picked up.

Rating:

1.0

The store owner was very rude and impatient, was talking to the employees like a dog and has not respect for the customers. He gave me my price, I paid it, then he ranned my card AGAIN for $161.

Rating:

5.0

The young lady that work there was very helpful and very courteous.

Rating:

5.0

Walked into business and Handel over truck key to clerk/attendant who stated all he needed was the key.

Rating:

1.0

Went over a hour bringing it back and they charged me for another day. Most other Uhaul locations offer a grace period and wont charge you

Rating:

5.0

HIRE MORE SMILING FACES LIKE IN BAKER LA.

Rating:

3.0

We had a blow out and then there were nails in other tires as well.

Rating:

1.0

The truck was filthy inside and out and it ran very badly one thing very noticeable in need of shocks. I rented the truck to pick up three pieces of furniture purchased from others. It was mechanically horrible and I only completed one pickup. I returned the truck over filled and received no reimbursement There were very old chicken bones in the windshield and the store manager as well as his employee were rude. The equipment at the store is not maintained at all. Apparently there is no one that goes to check and make sure they are upholding the U-Haul brand. That location will get a very poor rating on Google as well. Never have I had such a horrible experience with U-Haul I will make sure I tell everyone to never go to this location.

Rating:

1.0

A grace period of at least fifteen minutes to half an hour would be considerate when returning vehicles UNLESS someone is standing at the counter actually waiting to rent that particular vehicle!!!!

Rating:

5.0

Very positive experience, clean, helpful/friendly staff, equipment in great shape

Rating:

1.0

Owner was very rude

Rating:

5.0

Overall, it was a great experience. They were courteous and very professional.

Rating:

5.0

The AC froze up during my drive so I drove to Baton Rouge with now AC.

Rating:

5.0

Call customer to confirm the equipment needed (truck size) to avoid customer needing to change upon arrival.

Rating:

5.0

Nothing y'all do a great job already

Rating:

5.0

Great

Rating:

3.0

Do the verification process or whatever the day before your customers try to pick the truck up. If you are in a time crunch the whole process makes you late.

Rating:

4.0

Oil needed to be changed, before I took the truck out. Oil quality was 7% when I left Louisiana, when I arrived in NJ is was at 0%

Rating:

5.0

Nothing

Rating:

2.0

When a customer makes a reservation a week ahead of time, don’t call them a day before and tell them it’s not available. Also, I was told that I would get a discount for my inconvenience. That didn’t happen. Also I was sent way out of my way to obtain another truck.

Rating:

4.0

The truck wasn’t dropped off by the previous person until about 15–30 minutes into my time. Then it took over another 30-45 minutes to get me verified. I only had help for a limited amount of time and it was basically over an hour and a half simply trying to rent the truck and the self storage access ended at 9. The delay was very inconvenient and frustrating

Rating:

1.0

Got changed for for an extra day when returned on the date on my paperwork

Rating:

1.0

This provider is unethical and a cheat. I have made a complaint to uhaul. He forced me by contract to pay for 24 hours but must return by 7 am which is 21 hours as I picked up at 9am. He doesn’t check vehicles in until 8 am . I rented a van bc I had a very small amount to move. I drove to the next town to pick it up bc it was the closest with a van, adding to.my cost.in mileage. I left and got home and when I went to open back door I discovered a shattered window with no glass outside on my driveway. I call them and I am told that there is glass in the lot so it happened there. I was asked to return and they would trade vehicles.Once I got there I overheard him tell the clerk that he knew it was broken. It must have shattered prior to me driving it but the glass failed along the way. All they had was a small moving truck. He doesn’t give me any receipt just keys and tells me it’s a trade in. I make it back at 7 the clerk asked me why so early they aren’t able to check it in till 8. Then she produced the receipt he failed to hand me the day before and I didn’t question bc it was a trade. That receipt was for the cost of the truck. The clerk asked me to please not say anything to get her in trouble but she told me that she told the manager at least 4 times during her shift that he made an error and charged extra when it should be a trade. He ignored her and left the store not returning to fix it. In my opinion he is shady and a cheat. He is a terrible representative of uhaul. I have not noted everything here but feel free to contact me at +18505034403 or ejporche@gmail.com. I will end this by saying unfortunately I have moved many many times in my 61 years of adult life and always used uhaul. If his practices are acceptable to uhaul then I need to take my business else. This also cost me $50 gasoline to refill the truck not to mention the additional trip to the store. My cost of gas would have been much less had this not happened. Ok now I am done. Sorry so long but as a long time satisfied customer I hope my opinion of the company isn’t changed bc of one in reputable distributor.

Rating:

4.0

Convenient location.

Rating:

3.0

The drop off place was fine it’s just that it was way too far away from where my destination to unload my things I could’ve driven home!

Rating:

1.0

The air didn't work and the vehicle was not clean. The manager didn't want to cut any cost for my inconvenience.

Rating:

4.0

Rented a Van on 08/5-2023 the young lady was extremally nice and what she quoted was what I expected. Returned the Van the same day a day before what I reserved it for and the rate and quote changed. They charged my cc way more than what was quoted.. I will never rent from Uhaul again. I would have came out cheaper with a car rental than Uhaul.