Over charge Two day rent $640 For auto transporterSergio S.
Customer Reviews for C&G Storage LLC
(U-Haul Neighborhood Dealer)
Excelsior Springs, MO 64024
(Behind the Walmart on the south side of 69 hwy)
Services at this Location:
8 am - 11:30 am / 12:30 pm - 4 pm
Special Operating Hours
- 12/22/2023: Closed
- 12/23/2023: Closed
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/26/2023: Closed
- 12/29/2023: Closed
- 12/30/2023: Closed
- 12/31/2023: Closed
- 1/1/2024: Closed
- 1/2/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Charles W. | Overall Experience
Everyone was super friendly and if I forgot to pay my bill they would give me a ring to remind me before any late fees were added! I was totally satisfied with everything they had to offer.Matthew F. | Overall Experience
Customer did not leave a comment.Jonathan and Rachel E. | Overall Experience
There may be a gate at this facility, but no working cameras. Our unit was broken into and items taken. That is when we knew it was time to leave.Alicia L. | Overall Experience
Don't charge for extra day when only had 1Lauren B.
Customer did not leave a comment.Stephanie H. | Overall Experience
Customer did not leave a comment.Ashley or Craig B. | Overall Experience
It was fine very easyEric W.
I had to fill out paperwork on information I provided during Chechin on app, would be nice to avoid additional paperwork.Douglas T.
The lady who works in the office is very nice and helpfulKristin K. | Overall Experience
The storage had a large amount of brown recluse spiders and mice. It was dirty when we moved into it. The owners never mow, which might help keep the critters down. I really wouldn't recommend this storage.Tracy (Broken T Trucking LLC) C. | Overall Experience
Customer did not leave a comment.Matt B.
Customer did not leave a comment.Gerry or Iva L. | Overall Experience
Customer did not leave a comment.Rhonda A. | Overall Experience
Customer did not leave a comment.Anneliese T. | Overall Experience
Customer did not leave a comment.Dan M.
I was informed that a receipt would be sent to my email, but I have not received one. Otherwise everything was excellent.Larry M.
Customer did not leave a comment.William S.
I ordered a truck with a dolley and wraps, they were out of wraps for my furniture, then I was told my payment didn't go through which it did even after calling the bank to show it was. They truck had many problems and I broke a tv stand glass in route to storage. I had protection was never asked about damages.John F.
Customer did not leave a comment.David A.
Customer did not leave a comment.Victoria B.
Convenient location, Friendly helpful staffBarbra C. | Overall Experience
The online pick up was not very efficient. We had to call customer service because you couldn't do most of what was required because it just wouldn't let you. Then to top everything off we were charged $40 plus for gas and we drove 22 miles. I think that is ridiculous! I think that should be refundedTerry M.
The hours of the office is only issue I had with storage area. The posted lunch closing was not followed. Also it would be a great convenience for office to open on at least Saturday.Kathy or Mike J. | Overall Experience
We were happy with storage and if we needed help someone was always available ty so muchJenny W. | Overall Experience
Customer did not leave a comment.Mitch D.
Customer did not leave a comment.Timothy S. | Overall Experience
I jumped the gun when getting the unit..we never even used it so I've no idea about the lighting. The interaction I had with everyone was pleasing. I have recommended you to several people.Debra F. | Overall Experience
Customer did not leave a comment.Nicholas D.
Customer did not leave a comment.Bryan S.
The lock was very hard to open to get the key. I would suggest a different type of lock.Randol W.
The person I worked with was very friendly & helpful. She made sure everything went well & I got the rate I was quoted. The date was wrong on the reservation, she corrected everything so I was able to pickup the trailer that day.Leo F.
Customer did not leave a comment.David D.
Customer did not leave a comment.Jennifer O.
Excellent service!Loretta S.
The best!!Loretta S.
The equipment was oldThomas S.
The only problem we had was where our unit was the light pole was right there so it was hard to get close to the unit.Tommy B. | Overall Experience
Customer did not leave a comment.Charity M.
Customer did not leave a comment.Anthony T.
Very friendly and courteousAnthony T.
Customer did not leave a comment.steve E.
Customer did not leave a comment.Nicole F.
You're power went out and you guys lost your Internet but I was still able to rent a moving truck to move my mother's belongings that meant so much to me you guys are wonderful and hard working individuals thanks again for the help . Sincerely Terry Russell.Terry R.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.james S.
Customer did not leave a comment.Jennifer B.
Never had a problem! Would definitely use them again!Pamela L. | Overall Experience
Customer did not leave a comment.Samantha H.
Customer did not leave a comment.JOSHUA P.
Only issue I had were the several holes which the field mice could get it. I had one couch destroyed by mice & several items ruined by mice urine. Unfortunately that's just the risk you take when having a storage unit. All in all, I was happy with my unit & the customer service I received.Michael H. | Overall Experience
Everything went smoothly - customer service was excellentKevin B.
Customer did not leave a comment.Shane M.
There was no furniture dolly that I had pre reserved. Pre chewed Sunflower seeds all over the cab .Martin M.
Great storage experience! Staff was helpful and easy to get ahold of. They changed the gate code frequently so I felt that my belongings were protected as much as possible. I would rent there again. The only complaint I have is I had to drive over broken glass or sharp objects several times during my 14 month lease.Kathryn M. | Overall Experience
Customer did not leave a comment.MONTY M.
Customer did not leave a comment.Justin G.
Customer did not leave a comment.Steve S.
Customer did not leave a comment.terry j. | Overall Experience
Customer did not leave a comment.Adrieanna V. | Overall Experience
Customer did not leave a comment.David H. | Overall Experience
Customer did not leave a comment.DEBRA S.
Clean and secure. Very nice and helpful staff. Highly recommend.PHYLLIS M. | Overall Experience
Dealing with uhaul customer service was a HORRIBLE experience. The scheduling manager was beyond insensitive and rude. The site location did not put the dolly I rented in the truck which was a HUGE inconvenience to my move and movers. Never again will I go through uhaul. Nolan with customer service was amazing and better service than the supervisor.robin W.
Everything was fine and I want to thank you very much this is the second time we have use you allScyrenna B.
Awesome people very helpful.James G. | Overall Experience
Customer did not leave a comment.STANLEY S.
Customer did not leave a comment.KELLY B.
Very helpful.LAWRENCE S.
I was sent out to hook up the trailer myself which is fine if it were on a jack. It was laying on the ground so it was way too heavy to lift. I had to call my husband to come assist me. The girl working didn't offer any assistance.JULIE C.
Customer did not leave a comment.ROBERT M. | Overall Experience
Customer did not leave a comment.Keith H.
Customer did not leave a comment.ARUN R.
Customer did not leave a comment.Dennis A.
Customer did not leave a comment.Loretta S.
It could use some beter lighting and I haven’t received my deposit back yet and I left the unit verry cleanKenneth M. | Overall Experience
Customer did not leave a comment.Peggy M.
Customer did not leave a comment.SUSAN V.
Customer did not leave a comment.CHRISTOPHER D.
Nothing it was greatCOREY G.
Customer did not leave a comment.DOUGLAS G.
Very nice and very helpful ... i will refer all my friends snd family!!KENNETH E.
Facility was fine. Not where I wanted to get my equipment. Added an hour to my schedule. Uhaul 24/7 is amazing.Jon H.
Customer did not leave a comment.Alexa P. | Overall Experience
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.Aaron G.
Customer did not leave a comment.QUINTIN D.
Customer did not leave a comment.BRANDON M.
Customer did not leave a comment.JAMES B.
Company snuck extra charges into the contract. Would never recommend this place to anyone everLORA C.
I just dropped off and left the key in boxMICHAEL M.
Customer did not leave a comment.TERRY J.
Customer did not leave a comment.Cole K.
Customer did not leave a comment.Jerry H.
Customer did not leave a comment.PAULA O.
Customer did not leave a comment.John L.
They were very sweet to my wife; fast and friendlyPenny M.
Customer did not leave a comment.SIERRA L.
Customer did not leave a comment.LARRY J.
Customer did not leave a comment.James G.
All went smoothly for the process and use of trailer. Would recommend regular lubing of the door rollers to ease the operation of the doorSteven F.
Customer did not leave a comment.Rex M.
Customer did not leave a comment.Michael J.
Called and told them what I needed, went to UHaul location and filled out short application, picked up vehicle I needed, used it for the day and returned that night. All other response [ via email, billing and contract ] was seamless and very simplified. Great way to do business and will definitely recommend. Thanks!Richard S.
Customer did not leave a comment.Dennis P.
Since I dropped off after hours, it was a bit unclear as to where I should park the vehicle. It seemed no matter where I put it, it would be blocking customer parking. Some signs or indications would be helpful.Mark K.
It would be helpful of they were open on SaturdaysFrances B.
Customer did not leave a comment.Cheryl R.
Customer did not leave a comment.David W.
Always appreciate Ashley!!! Very helpfulSheryl W.
Very helpful!Walter D.
Ashly does a great job. She is always very helpful!Walter D.
Customer did not leave a comment.Tyler N.
Customer did not leave a comment.KRISTOPHER G.
Price was a lil higher than i had predicted.Carrie S.
Julie is amazingSheryl W.
She was closedMichael M.
Customer did not leave a comment.Ron D.
Customer did not leave a comment.John T.
Customer did not leave a comment.John T.
Customer did not leave a comment.Joshua R.
I had difficulty with using online process for returning. Was able to leave voice mail and leave key in drop box which was preferable.Eunice D.
Customer did not leave a comment.Matt K.
Customer did not leave a comment.Donna D.
Customer did not leave a comment.Craig M.
Customer did not leave a comment.Albert C.
Rented this storage for over a year and always found staff to be friendly and helpful. They also made it super easy to make my payments and always sent rent reminder emails, which I appreciated.KIRBY W. | Overall Experience
Was always helpful when I needed help or had a problem, friendly on the phone.MISSY B. | Overall Experience
We had multiple units there for 5+ year and had our units broke into multiple times, 2 times our units were EMPTIED. We tried numerous times to reach the owners they are very difficult to contact.JASON B. | Overall Experience