Kevin M.
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Customer Reviews for Canes Automotive LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Canes Automotive LLC
Nancy A.
They are the nicest people and they give great service every time.
Patrick A.
Customer Service was excellent!
Reaine W.
Michelle was just awesome explaining things and finding the best deal even if it's not at her location
Karena D.
Inside of truck was dirty and it needed an oil change. But everyone was nice and made it easy to pick up and drop off.
Bob M.
Vehicle was clean and in good running condition. I was waited on promptly and the people was courteous. Would go there again
john W.
The entire crew at Cane's was great. Very friendly, helpful and professional. I was in and out in less than 10 min. Thanks!
Rose B.
Very helpful
Stephen W.
We were very happy!
Antoinette L.
Everything was great staff was very helpful
Bruce C.
My Brother used it just a week after me. Very well run Business??
Jeffrey S.
Thank you my experience was a good one
Angie S.
Simple forms.
Jimmie L.
Guys were was kind & vary understanding but I probably will never rent for uhaul again! Grate service there at canes
STEVE G.
Great customer service exp with these guys. Helpful and understanding.
Patricia P.
Did a great job getting us in our way. Had everything we ordered.
Shannon S.
Mike and team are awesome
Gary S.
We dropping off after their normal hours. Where they wanted it parked I was glad I was raised on a farm to be able to get it into this tight spot. Otherwise the trailer was fine and in above average condition.
Tommy K.
This is the best place in Quincy to rent from, they will always get mu bussiness
Grant H.
Exceptional experience. Thanks!
Robert M.
The woman at your scotty's fun spot is not a friendly person. She acted like I was bothering her. The canes location the people were friendly and helpful
Christa B.
It wouldn't accept my debit card that's backed by Mastercard because it's from an online bank and not a local bank. Frustrating because I've never had any issues with this card and have used it to rent a uhaul before in other cities. There's no reason it shouldn't have worked and if it weren't for my friend letting me use their debit card, I wouldn't have been able to rent it. Seems like an outdated problem to have in today's technologically advanced society. Update your credit card machine.
Stephen C.
positive experience and i can think of nothing to improve it
Vishal J.
Very helping and friendly Location!! Moving help link online was great service!!
Sarah A.
While I had zero problems with Cane's--in fact, they went above and beyond, calling after my reservation was cancelled and offering to stay past their closing time to make sure I was able to pick up the truck--the online check in experience was a complete failure. Despite being told I was pre-checked in for the truck, there was no way to complete basic steps, like uploading a picture of my driver's license or a headshot, before I was physically in the lot. Plus there was something called a Shape Test that had no instructions--it was just 4 rectangles, each with 3 shapes in it. I never did figure out what I was supposed to do with the shapes. After waiting for some sort of instructions, I just tapped on the screen to make sure it hadn't frozen up. And apparently that was a reflex test and I failed it, so Uhaul was unable to complete my reservation and cancelled my truck. The chat assistant online was unable or unwilling to tell me why I was being denied the rental and my initial email to Uhaul through their website has yet to get a response. I had taken time off and had to coordinate rides to get the truck the first time. The next morning, I tweeted about how the online check-in was an utter failure and the @UhaulCares twitter handle responded immediately and gave me the phone number for a regional manager, who was able to re-reserve a truck for me at the same location. However, I had to wait until 4:30 in the evening to get it, so I lost a day off my planned move and had to scramble to find another ride. So this location was great--again, he didn't have to call and offer to stay late (after 5 pm) to make sure I was able to get my truck, but I really appreciated that he did (I was able to get there before closing time). And Patty, the regional coordinator I spoke with, was also incredibly helpful. Even @UhaulCares responded promptly and got me to the person who could actually help. But I cannot recommend the 24/7 online check-in to pick up a truck and contacting Uhaul through their website will not get you a prompt reply. I lost a day of work because of the system failures.
donald B.
drop off was good no problems there
Laura C.
used Hhaul before at Canes Automotive, Quincy, IL
Wayne B.
The people were very friendly and helpful
Nancy B.
The truck was covered in bugs needed exterior wash. Interior was clean.
Lynette L.
Nothing.
Amanda J.
Processing not take as long.
ryan C.
Trailer was in great shape, worked very well, friendly staff at Canes Automotive Quincy IL
rod W.
No troubles at all,everything worked perfectly
Darla B.
I dropped it off a day early and they were closed but happened to pull in a tow. They were really helpful even though it was not his job. Extremely friendly.
Staci T.
Canes automotive is a great place for you to rent a uhaul.
Barbara P.
They didn't know trailer was coming and insisted it went to a different location.
al S.
Absolutely nothing. The staff was courteous and very helpful. Really made the rental experience easy. Thank you.
CHRIS A.
I dropped off on Sunday when the business was closed.
Jean G.
Steve was very helpful and friendly. We will return!
Katherine D.
Close and in town. It was easy to find.
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