Staff at the location was very patient, knowledgeable and helpful. My only complaint would be that the size vehicle I had reserved was not available but I was contacted prior to my rental date and adjustments were made.
TAMMIE J.
Customer Reviews for Canfield Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
Corey S.Keep up good work
william E.The manager I returned the truck to was quite helpful. He explained my lack of a dolly and furniture pads to Uhaul. They did not authorize a refund.
SONDRA C.N/a
Joe M.No one knew what to do when I returned the trailer and didn't help checking it in or seeing where I parked it
John H.This location needs more selection. I had to rent an alternate rental choice. It worked out ok. If I had a smaller tow vehicle I would not have been able to rent.
Stoy H.We easy pick up and return
JAMES M.None to add.
James J.Everything was super easy and clean and the 20 foot truck was so easy to drive and load . Great help from the employees ! Highly recommend ! Super Affirdable too !
DORIS R.I ended up paying for cleaning that wasn't needed. I cleaned the truck I used. I wasn't told about a cleaning fee. Uhaul did this sort of thing the last time I used one your trucks.
Don L.Staff did not completely understand how to fill out form for renting a trailer told me they had what I needed in a trailer and quoted me a price when I got there they said the trailer I wanted was booked and it was not available they said it would be about 30.00 it ended up being 100.00 for a larger trailer that I ended up renting. They mounted the trailer on my truck and on my way to drop it off it jumped off the hitch . They said that that the form for that trailer said that it was not recommended for my truck but it would work anyway.
john C.Hello, my name is Melissa we recently rented a truck. Beings that I made a reservation in advance I thought the truck would have been cleaned as well as have gas in it. Unfortunately it didn't get either before us. It took my fiancé almost 40 mins to shovel the snow out and off the vehicle. Also within the 40 mins an associate had to help us get the back open. Since we did make a reservation I feel like this stuff should have been done. This put us an hour behind in moving due to this.
Edward C.Again, I think more clear instructions on line that the drop off is at an Ace Hardware store. I wasn't sure where to park or where to go to return the keys. Once I got inside the store, the staff directed me, but initially I thought I pulled up to the wrong location/
Susan V.Give a time frame for the call needed for changes. Then you can look out for it. It came up as spam.
Darryl K.The person running the counter allowed the person renting the uhaul before me to keep it longer than scheduled. My pickup was 2 and she told her it was ok to drop it off at 3 which put me behind schedule. As an improvement we should hold the service members as accountable as the customers
Vanessa C.The Canfield location was actually helpful, but the one star rating is for U-Haul as a company. Wrong information given at originating Nevada location - the Canfield employees had to fix the mistake. Overall, U-Haul is a nightmare to work with and the whole experience was awful. What can you do to improve for the next customer? Fire CORPORATE owners and get people who understand how to manage truck inventory, schedule vehicles, have standardized pricing (with no surprises), and are actually committed to running a business that rents trucks!
ROBERT F.Should have frequent renter discounts
WILLIAM R.Nobody from this location called me to provide the pickup information a day before as U-Haul promised. I had to call customer Service and learned this location had my truck. The I called this location, was told everything is ready including my rental pads. Then, the next day when I picked up the truck, the staff members told me no pads available. They did not know which staff member told me pads were ready. I asked why nobody called me about this. They said: we are just a pick up and drop off location, we are not responsible to communicate! WTF?! It was my moving day, I had to have pads. Thank God the U-Haul neighborhood dealership in another location at Canfield had enough pads. So, I would not recommend for this location at all! For any customer in Canfield, go to the neighborhood dealership, do not go through this one! Most horrible experience that I have ever had! U-Haul should terminate contract with this location!
Marian T.Excellent service
THOMAS P.Everything was great, thank you.
Glenn R.The man who I dealt with in the morning was fantastic, however, when I brought the track back, the evening crew didn't want to deal with the return of the truck and told me just to go all the way around to the back of the building and put the keys in the after hours deposit. I had done this like they said, and then realized if I didn't go through an online return process, I was screwed. It was a hassle because the keys were already in the box and you need the keys to take pics of mileage and fuel. They could have at least told me I needed to go through this process BEFORE I PUT THE KEYS IN THE BOX.
Shannon D.They hooked up trailer for me and employee was very friendly. Checkout was very fast.
Brian S.Helpful, cant imagine a better experience. Location is open at 8am that was helpful. a lot of uhaul dealers in my area are not open till 10 or later. thank you
David J.The truck had more gas then when I picked it up and was in the same condition as when I picked it up
LANCE W.I used the online reservation. Needed to redo everything at location. Uhaul online registration does not work. Truck was covered with snow and not ready. Truck needs maintenance. Tires are bald. Shakes very bad at 35 mph.
John K.Friendly and competent service. A very good experience rating. Would come here again.
Andrew L.Easy and efficient pickup and drop off with knowledgeable associate.
Jeffrey C.I checked in online and the check in process still took about 30 min.
Tom G.