The Canfield location was actually helpful, but the one star rating is for U-Haul as a company. Wrong information given at originating Nevada location - the Canfield employees had to fix the mistake. Overall, U-Haul is a nightmare to work with and the whole experience was awful. What can you do to improve for the next customer? Fire CORPORATE owners and get people who understand how to manage truck inventory, schedule vehicles, have standardized pricing (with no surprises), and are actually committed to running a business that rents trucks!ROBERT F.
Customer Reviews for Canfield Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Should have frequent renter discountsWILLIAM R.
Nobody from this location called me to provide the pickup information a day before as U-Haul promised. I had to call customer Service and learned this location had my truck. The I called this location, was told everything is ready including my rental pads. Then, the next day when I picked up the truck, the staff members told me no pads available. They did not know which staff member told me pads were ready. I asked why nobody called me about this. They said: we are just a pick up and drop off location, we are not responsible to communicate! WTF?! It was my moving day, I had to have pads. Thank God the U-Haul neighborhood dealership in another location at Canfield had enough pads. So, I would not recommend for this location at all! For any customer in Canfield, go to the neighborhood dealership, do not go through this one! Most horrible experience that I have ever had! U-Haul should terminate contract with this location!Marian T.
Customer did not leave a comment.Mikel G.
Excellent serviceTHOMAS P.
Customer did not leave a comment.William H.
Everything was great, thank you.Glenn R.
The man who I dealt with in the morning was fantastic, however, when I brought the track back, the evening crew didn't want to deal with the return of the truck and told me just to go all the way around to the back of the building and put the keys in the after hours deposit. I had done this like they said, and then realized if I didn't go through an online return process, I was screwed. It was a hassle because the keys were already in the box and you need the keys to take pics of mileage and fuel. They could have at least told me I needed to go through this process BEFORE I PUT THE KEYS IN THE BOX.Shannon D.
Customer did not leave a comment.Glenn B.
They hooked up trailer for me and employee was very friendly. Checkout was very fast.Brian S.
Customer did not leave a comment.GEORGE R.
Customer did not leave a comment.Patricia M.
Helpful, cant imagine a better experience. Location is open at 8am that was helpful. a lot of uhaul dealers in my area are not open till 10 or later. thank youDavid J.
Customer did not leave a comment.Joseph C.
The truck had more gas then when I picked it up and was in the same condition as when I picked it upLANCE W.
Customer did not leave a comment.David M.
Customer did not leave a comment.RALPH L.
Customer did not leave a comment.JOANNA P.
I used the online reservation. Needed to redo everything at location. Uhaul online registration does not work. Truck was covered with snow and not ready. Truck needs maintenance. Tires are bald. Shakes very bad at 35 mph.John K.
Friendly and competent service. A very good experience rating. Would come here again.Andrew L.
Easy and efficient pickup and drop off with knowledgeable associate.Jeffrey C.
Customer did not leave a comment.Marcus S.
Customer did not leave a comment.Martin K.
I checked in online and the check in process still took about 30 min.Tom G.