Working with Canyon Storage and the people who work there was a great experience.JANICE M. | Overall Experience
Customer Reviews for Canyon Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sandra D.
Have the equipment at the location where reserved so a customer doesn't have to drive 35 minutes to pick it up. Your employees should have retrieved the trailer and brought it to the reserved location.Stephen T.
Customer did not leave a comment.Shaun H.
There was no one there to help drop off the trailer â€¦. Have a heart condition Or probably wouldn't have been so bad â€¦very little space to move around I wouldn't recommend dropping anything off there unless you absolutely had to.Douglas F.
Customer did not leave a comment.Dominic M.
Wanda was very nice and helpful. Definitely would recommend.Jeffrey S.
Customer did not leave a comment.TROY P.
Very pleasant experience. Informed of all the requirements prior to rental. Would rent againTom O.
Worst customer service ever. I showed up ready to drop the truck off and I was apparently an inconvenience to the lady working there. I parked the truck in a row of empty parking spots right by the building. Went to the office door and she pokes her head out, and questioningly ask an I help you? Told her I was returning this 27ft truck and she told me she was going to check her paperwork, and that I had to move the truck up by the street on the other side of storage garages, otherwise if I leave the truck in this parking spot it could get fined. And while I I was at it, she asked me write down the mileage and fuel level. Didn't bother asking me anything else, just expected me to move it for her. I obliged and moved the truck, walked back to the office, waited for her to answer the door and when she finally does she says, you have stuff in the back of huh... Yeah sure do. I then waited for a half hour while she walked to the truck twice, as slow as possible, to get the hand trucks and blankets. She wouldn't let me in the office, I had to stand out in the cold, it was an embarrassing experience. I was asked to take the truck there by a uhaul employee, and had to go out of my to get the truck to this location. Would not ever go to this location again, would not tell anyone to go there. It was a joke. That lady could have saved herself a whole lot of trouble if she asked a few questions when she first answered the door. I have never before felt like such an inconvenience.DOUGLAS A.
Customer did not leave a comment.CARL R.
The online process was confusing and difficultKevin B.
The lady sent me to another location to get the ball checked because she didn't know if it would work. She took way too long and I was charged almost $300 more what I was quoted!!! I don't even know what to do now or who to call.Luisa R.
Customer did not leave a comment.JARED S.
Customer did not leave a comment.Richard T.
Very friendly managerjon C.
The truck had dog hair all over the passenger seat and it smelled. The truck ran great though.Lee ann Q.
Nothing. everything went smooth and Wanda was fantastic.Greg F.
parking and trailer hook up is quite tight. Too close to main streetSteven C.
Customer did not leave a comment.Mike G.
Customer did not leave a comment.Fred B.
It seemed like the lady had never rented a uhaul out before. She read directly from the script and did not bother to wait for my response or care when I responded. She was great on the phone as I was late to pick up the trailer. In person she was more concerned with answering her phone and ignoring my responses to her questions to be overly concerned with my rental. I have rented a number of trailers from U-Haul and this was by far an away the worst experience I have ever had at a rental location. I will never rent from them again.John I.
Very good customer service. Tow dolly was ready and paperwork was quick and easy. Attendant was very helpful with local knowledge. Thanks and All the Best, Dennis JohnsonDennis J.
Customer did not leave a comment.Sharon B.
I would have given an excellent score but we were told that our unit would be getting a security pad on it for extra security because it was outside the gates. It was never installed.Jenny & Jared M. | Overall Experience
Great rate for size of the unit.Michael J. | Overall Experience
I had used the online check out and still had to go through the whole rental check out process again not sure what the time savings or benefit would be using online. Did use though to check in when doneAlan W.
Customer did not leave a comment.Bryan L.
Rented a 10×20 unit here for about 4.5 years. Staff was always friendly and the yard was always clean. I recommend Canyon Storage!RONALD H. | Overall Experience
Would definitely do business with againROB W. | Overall Experience
Customer did not leave a comment.Mileah S.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Dana D.
No improvement needed!!BRYANT J.
Fast, friendly service. Keep it up!Ted S.
There's a difference between customer service and protocol. I choose customer service.Kevin S.
Excellent in all regards - rented a storage space from them as well!RICHARD B.
Customer did not leave a comment.Erin C.
Customer did not leave a comment.JIMMY S.
Customer did not leave a comment.Aaron P.
Customer did not leave a comment.Dawn D.
Nothing.. super people and help! Thank you!Barbara V.
I originally wanted to rent an open trailer that was on hand, but when the attendant tried to set up the contract he was not able to rent it on a one way trip. So I had to rent an enclosed trailer and because of this I broke a part on one of the items I brought. Why one way rentals on open trailers is not allowed is puzzling.ARTURO M.
Customer did not leave a comment.Kari G.
Gentleman running office very pleasant and professionalJAMES F.
Customer did not leave a comment.Sheri D.
it was nice and there is nothing I can think of to make it better we got friendly service and will be coming back if we need toAngelia C.
Customer did not leave a comment.Sheila F.
Good trailer, and excellent customer serviceEric J.
Customer did not leave a comment.Fred S.
They did there job, thats about it.DAVID M.
Please tell the customer that the smaller truck does not have a ramp. We had to rent a utility dolly to make up for not having the ramp.KELLY M.
Everything went very smoothly, went of with out a hitch!Gary E.
The price was much higher than expectedCYNTHIACYNTHIA48 G.
When I called to make a reservation over the phone the guy I talked to made my reservation in another state so when I went to go pick up my truck I was unable to get a rental at my first location then I had to wait 1 1/2 hrs to be able to get another truck and I had to go pick it up at another location so I was extremely frustration that someone messed up my reservation in the first place I had paid for a full day of rental for a 10ft truck and was not given a full day I was called 1hr before my time for return and was told they had booked my truck to someone else and I was to bring the truck back at 3pm but I had paid to have it til 4pm so not only did I pay for a full day I had to wait 1 1/2 hrs to get my truck and I had to take it back 1hr sooner because someone else had double booked the rental I had already paid for I'm am extremely frustrated with this situation and I don't understand how someone can book a truck and promise it to someone else when my time for the truck wasn't even up I am not happy with everything that had happened moving is already stressful enough without having all the issues I had to deal with Uhaul messing up my reservation and cutting my time off that I rightfully paid for. If someone could call me back in would appreciate it very much. Ezmeralda Belmanesmerelda B.
Customer did not leave a comment.Jose M.
I loved the locations that I went to however I was extremely unsatisfied with the 1-800 u-haul. I feel like the representative didn't even know what I wanted, It was a frustrating experience, I wish I could have dealt with the people at location the whole time.SAMAmTHA H.
We did not see anything need to be change.rebecca S.
Customer did not leave a comment.Mary M.
Very good people at Canyon Storage! I look forward to doing business with them again.Monica B.
We had excellent serviceTERESA N.
Have snow chains as a pay per use item.BRYANT J.
Customer did not leave a comment.Aaron P.
Customer did not leave a comment.BAYNE J.
The woman at the facility greeted us by yelling at us to make sure our dog didn't trample the flowers - our dog was no where close to the flowers. She continued to be rude because we were dropping off at a different location and we couldn't find our contract. She was very put out by our presence there. The problems continued with the issue of the gas. We filled up the tank till the gas nozzle clicked off. The needle didn't go all the way to full - it was at 7/8ths. The woman told me we owe them another $30 because we didn't fill up the tank even AFTER I explained to her that it stopped at 7/8ths. I had to contact your 800# where Crystal explained that it's due to the heat (it was 96 degrees out) and the fumes and told me not to worry about it, the fee will be waived. Well during the time it took for me to be on the phone, my husband took the truck and tried again where he was able to get a few more gallons in. The needle was now at full. This woman told me "see you didn't fill it up" accusing me of being dishonest. I told her what Crystal explained about the heat and not to be so indignant. She called me rude so then I told her- in a rude way to hurry up and let me take my flower tramping, aggressive dog home. She gave me a dirty look where I proceeded to tell her to stop giving me a dirty look. Oh yeah she accused my dog of being aggressive earlier (she's a nine month old puppy that had to stay outside because she wasn't allowed into the office and was nervous - probably sensing I was irritated). It was the most disgusting customer service I have ever experienced and totally tarnished the Uhaul name for me. We are mocing again in six months and I will think twice before using your company again.DEBBIE B.
Customer did not leave a comment.ZACHARY M.
Great service!ZAK P.
New, clean, and representative was great.Privacy R. | First Impressions
Customer did not leave a comment.Michael H.
Customer did not leave a comment.MANDY K.
Check chain hooks to be sure that they are not cracked or missing. Have staff check doors and lights for proper operation.JAY S.
Great folks at this location! They did a good job making sure I understood everything I was agreeing to, and were so very pleasant!CORENE W.
It took me almost 2hours to get my trailer. The gal seemed to have way to much difficulty in putting things into the computer. Could not figure out how to split the payment onto two different cards. If I hadn't needed the trailer so bad I would have walked out. Then I ordered two dozen blankets and only got one dozen. Which I did not find out till I was in coeur d alene. Overall a BAD experience.ELAINE O.
You need another staff person, I mean WTF, 1 hour wait at pickup...seriously. Will no Use UHaul again at that price for crappy service! If I was refunded my rental I might use you again, like I have the last 5 times, but this was insane! Pocatello 0/5, Caldwell, seemless and easy 5/5.DAVID H.
The employees at Canyon storage who rented me the U Haul are so nice. I rented from there because I have had other business with them. Thank You for making my U Haul rental a nice experience.KATHLEEN S.
We were pleased with how quickly we could get the truck and the customer service was good.REBECCA S.
Customer did not leave a comment.TRAVIS G.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Kelly M.
Customer did not leave a comment.Archie B.
Customer did not leave a comment.BECKY N.
Customer did not leave a comment.Nathan J.
Customer did not leave a comment.Trevor D.
Customer did not leave a comment.JONATHAN P.
Do a proper job of checking equipment before renting it!! The auto transport had a visibly bad tire, three apple sized bulges on the tread and side wall!!! The district manager had to drive a tire in from twenty miles away to fix it putting us a day behind on our move! and the gas was lower than the contract said, 1/8th of a tank low! boo a very unpleasant expieriance!LOUIS A.
better signs would help in locating the facility.MICHAEL C.
Very personable service that strives for customer service and customer satisfaction.Privacy R. | First Impressions
Customer did not leave a comment.ERIC P.
Customer did not leave a comment.Kyle F.
Very nice and helpful people. Thank you for your assistance in our move.DIANNA P.
Customer did not leave a comment.KEITH I.
The employee at this location was not helpful at all. We had to go back to the Rental location to get a receipt.DAVID P.
Great customer serviceMIKE F.
The length of time to it takes to go through the insurance and towing compatibility process takes too long, please find a way to reduce the time it takes to rent a trailer.AMY W.
Customer did not leave a comment.Alfred M.
The manager was kind enough to stay late for us because we were running late. The units are clean and well kept at a reasonable price.Privacy R. | First Impressions
It took over an hour. I had been in before and reserved the van, dollie, etc. so there was absolutely no reason for it to take so long. The paperwork was wrong. I was given a bid for the dollie at half the price I was charged. The insurance was half again as much as the insurance bid even after I let them know that my insurance would cover my car and my belongings.There was nothing good about the process. The prices changed dramatically and I had no recourse as people were waiting to load and drive me so I paid or tried to pay and went.JOANNE R.
The truck was fine. The auto transport had a spring- shackle problem. We made the trip okay but had some concerns.N.L. H.
Customer did not leave a comment.DON C.
We appreciate the warm, friendly service that was provided.Sean W.
Very clean, big storage units, and great customer service!Privacy R. | First Impressions
Customer did not leave a comment.james B.
Customer did not leave a comment.BRANDY LEE W.