Customer Reviews for Car Izma Auto Spa Wash & Lube

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Car Izma Auto Spa Wash & Lube

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jeffrey D.
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Trailer had not been cleaned out. Moving pads had to be removed. I had to sweep out debris. Owner made me come into his office and he was not wearing a mask. I was required to do online check in scanning my license, which I was not comfortable with. I would have preferred just showing it. I don't like how inconvenient you make it to get a trailer. Changed my reservation last minute from one inconvenient location to another

STEPHEN P.
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Nothing

kim K.
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Not very friendly. Felt like I was a irritation. I would recommend Vintage Transport location in Placerville. Very helpful and friendly.

CHERYL A.
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They were very friendly and gave excellent customer service for both pick up and drop off, would definitely use this location again for any future rental needs and highly recommend.

Kelly H.
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Customer did not leave a comment.

edward Y.
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Just a typical pickup and return. Personnel were friendly, location was clean, as was the equipment. Would gladly use them again.

gary H.
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Customer did not leave a comment.

thomas O.
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George F.
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kevin F.
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crystyl H.
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I was overcharged and the transmission sounded like it was going out

Tina H.
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Not move the location chosen by the customer (who paid in FULL in advance). . . rerouted to a location nearly 2 hours away. . . had to call and found a second location closer. Still had issues when picking up, the attendant unaware all was paid for, IN SPITE of a printed receipt!!!! With 5 weeks between paid reservation and pick up date I would expect the vehicle to be at the location I selected. I did not appreciate all the extra time (2 phone calls and 30+ min on the phone) to ensure I would not have to drive 2 hours just to pick up the trailer!!

Lee R.
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Customer did not leave a comment.

Troy G.
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Joseph M.
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Janis O.
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Catherine H.
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Great service!

Deborah B.
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They only had two units there. I did after hours drop off. Very efficient!

james K.
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Customer did not leave a comment.

THOMAS M.
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This is a very small multi-use facility. The trailer we returned was the only one there at the time.

John R.
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Customer did not leave a comment.

MICHAEL M.
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Customer did not leave a comment.

Debbie P.
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Changes to my order were made. No one called to tell me. Waited on the line for over 45 minutes for someone to help me. 2hrs later Finally got truck unlocked. Opened back of truck No appliance dolly or furniture dolly in the truck that I ordered. The windshield to the truck was filthy. Could hardly see out of it. Worse experience I've had with U-Haul.

Palmer S.
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I reserved a trailer months in advance at a location 40-50 miles away. When it was time to get the trailer, I was sent on a wild goose chase. As well, I spent 4 hours on hold trying to find out what was going on. I was disconnected 9 times. The lady I finally talked to barely spoke English and made it clear she did not give a damn . Never again.

Sue B.
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Don't make it so hard t return a truck after hours. Your system wouldn't recognise my location. I had to send the information to a friend to process the return. My phone was set to show location. I would have returned it the next day but NOT for $20 because you couldn't see my location. I will probably think twice before I use you again. What if I only had a flip phone you would penalize me for not being tech savvy. I hated using my phone to check in also. I only use my phone to make phone calls, ok and I text but I do not use the internet on it. I have a limited service. I was very angry trying to check out last night.

gregory R.
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Just make sure and sweep out trailer completely. Someone moved some bags of garden dirt in it and I had an electric blower so no big deal. Other than that staff was on it. Zip tied the extra electrical to the hitch and off I went. Trailer had good tires and they had checked the pressure since I was going to AZ...

willie N.
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Sales agent at the truck pickup location (4107 Cameron Park Dr Cameron Park, CA 95682) was a liar, rude, and very unprofessional. Called him prior to picking up the truck and he to confirmed availability of a dolly and not to worry. We arrived a few minutes later and he said a dolly is not available and could not find one. When questioned, he said 'Get out of here'. This caused us frustration and an unnecessary extended delay for our move for not having the dolly.

STERLING D.
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Customer did not leave a comment.

melane F.
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LORI H.
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Customer did not leave a comment.

CARSON C.
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There isn't that much room to park the U-Haul if you are dropping it off. I tried to call ahead of time, and the person that answered was not very friendly. I dropped it off on a holiday so they were closed, but the website said open. Just glad it's over.

shivani G.
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Pleasure doing business with this facility.

clarissa R.
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Awesome customer service

kyle S.
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Customer service is over the Top. The manger Or owner is very helpful goes out of his way to help.

lisa O.
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The truck was returned within the milage limit and the gas tank filled to the required amount. The attendant who recieved the return truck said everything met the expectation and assured there were no additional charges. Later that day there was a charge on my credit card from Uhaul for extra fuel! I cant Uhaul to take care of their customers. Going with any other moving company than Uhaul next time.

JAY R.
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Best customer service ever and very easy to work With.

Renee V.
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I almost didn't see the location. Better signage would have helped

Kennedy R.
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The rep was great personable and a professional. I would use his services due to his great customers service

Clarice R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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