Customer Reviews for Carls Auto Repair
(U-Haul Neighborhood Dealer)

316 reviews

836 Hopley Ave   Bucyrus, OH 44820
(at Rte 19 & 100)

(419) 562-0225

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(419) 562-0225

836 Hopley Ave
Bucyrus, OH 44820
(at Rte 19 & 100)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

paul B. 
Rating:
4.0

Wish they would have ask me if I wanted insurance or instead of just tacking it on. Thanks

Frank P. 
Rating:
1.0

The gentleman who hooked up our trailer did not connect it correctly because when we dropped it off , we were told that it was not properly connected all the way. Also the man that helped us at Carl's was rude and impatient.

Sonja M. 
Rating:
5.0

Customer did not leave a comment.

Diana N. 
Rating:
5.0

Customer did not leave a comment.

Aimee S. 
Rating:
3.0

Location printer was out of ink. Had to sign blank piece of paper. Truck had 3/4 full tank and gauge stuck. Tried to return truck with 3/4 full tank but because of ghua=ge problem ended up filling tank. Estimate about 1/4 tank of fuel which could not be credited. Otherwise location and experience was positive, truck very clean and in good condition; ran great.

Robert H. 
Rating:
5.0

Everything was fine. Rental went very well.

paul B. 
Rating:
5.0

Customer did not leave a comment.

Heidi T. 
Rating:
5.0

Customer did not leave a comment.

Roderius V. 
Rating:
4.0

Customer did not leave a comment.

melanie M. 
Rating:
5.0

Lots of space for parking. 26' trucks are easily parked here.

Eric W. 
Rating:
3.0

Customer did not leave a comment.

Jim C. 
Rating:
4.0

Customer did not leave a comment.

david O. 
Rating:
5.0

Amazing customer service !

Russell A. 
Rating:
4.0

Customer did not leave a comment.

Amy V. 
Rating:
5.0

Customer did not leave a comment.

Wildonna H. 
Rating:
3.0

Equipment was in good shape other than the air that didn't cool down. I felt very awkward walking in to take care of the rental. It was almost as if the men in there were bothered to help me when i walked in, even though I had taken care of most everything online.

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

Angela N. 
Rating:
5.0

Excellent and service person was great!

Linda S. 
Rating:
3.0

Customer did not leave a comment.

Haley K. 
Rating:
5.0

Customer did not leave a comment.

Sonya C. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
5.0

Maintenance on the 10” uhaul truck. Check engine lights were on, tire lights were on to be serviced. Was concerning while driving it.

Gabrielle M. 
Rating:
5.0

Customer did not leave a comment.

paul B. 
Rating:
5.0

Customer did not leave a comment.

christopher A. 
Rating:
4.0

Customer did not leave a comment.

Jeremy D. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
4.0

Although the truck was clean, the check tire pressure light was concerning. The truck got the job done but was very shaky. My passenger thought the window would brake open with the windy whistle and the shaking of the truck. Not sure if this is something that is suppose to happen with these trucks or not. Although when lights come on you start to worry if you will complete your mission.

Misty P. 
Rating:
5.0

I didn't see anything that needed improved. No problems at all 🙂

JIM M. 
Rating:
1.0

This was the worst Uhaul experience I have ever had. I do not recommend going to this business for rentals.

Kara S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Debbie K. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
2.0

It wasn't explained to me that there would be two separate charges. I don't know why the whole amount wasn't taken out of my account after I returned the vehicle. I have an additional promissory note for almost 40.00 in addition to the mileage, gas I put in it before dropping it back off which took it to a full tank and the regular truck rental fee with the insurance. I have no idea what this other amount is for. Nothing was explained to me when I rented the truck. Now I have to call U-Haul to pay this other fee. Very dissatisfied. I've rented from two other locations in the last 2 years and have never had any additional fees

Brenda R. 
Rating:
5.0

Drop off of the truck was seamless and easy.

Tonda U. 
Rating:
1.0

I was never issued a refund for miles I estimated but didn't use. The guy took the keys said I am all good and left immediately before I could ask questions.

Christopher L. 
Rating:
5.0

Very friendly and I was very impressed with how clean the truck was and ran fantastic!

Criss F. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
3.0

Actually have the U-Haul where you rent it to the customer instead of making them drive a half hour out of their way.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
1.0

I made a reservation online for a car Dolly. Went to pick it up they let somebody else have it. Saying it was me. Sent me a receipt with them people's address and I think They're credit card number because it wasn't mine. And I've never got to use the car Dolly. Talk about a joke what's the point of reserving something if they're gonna let somebody else use it. Then have the nerve to say that it was me that was using it Or the person was using it for me II don't know what happened.

Marshall J. 
Rating:
5.0

great service

Jimmy C. 
Rating:
5.0

Customer did not leave a comment.

Treasa R. 
Rating:
4.0

Customer did not leave a comment.

Anthony D. 
Rating:
4.0

Customer did not leave a comment.

Diana B. 
Rating:
5.0

Customer did not leave a comment.

Janet P. 
Rating:
5.0

Customer did not leave a comment.

BURLILE J. 
Rating:
5.0

Customer did not leave a comment.

Peggy L. 
Rating:
4.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Extremely cordial and made sure everything was just right

Dewey C. 
Rating:
5.0

Very friendly and helpful !!

SETH C. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Awesome thank you!

Jeffrey M. 
Rating:
4.0

Make sure that the truck/equipment is fully running. I had a bad tire and cause a very long slow shitty ride. Bounced and shacked all over the place. And smelled like burning oil every time we stopped.

Christopher Z. 
Rating:
5.0

Very nice men. Helpful. Honest.

William D. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Krystal H. 
Rating:
5.0

Customer did not leave a comment.

Natalie D. 
Rating:
4.0

Right turn signal on trailer was out

Clair O. 
Rating:
1.0

Awful already filed a complaint

Sharon D. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

HOPE A. 
Rating:
2.0

First of all, I was.late picking up the truck so that's all on me. However, they didn't have to be rude. They had a Ford truck pulled up like that's the one I would be taking. Then happened to figure it out they gave me a GM key for a Fors truck. But by this time, owners of the rental place had left. Tried calling...no answer. So I tried the key in the only GM truck on the lot and worked so I took that truck instead.

Lisa B. 
Rating:
4.0

Rep needs to go over contact more. Safe Move was added to contact and I didn't want it. Rep did not ask me anything about whether or not I wanted the protection package.

ASHLEY M. 
Rating:
4.0

They add insurance and charged me for things I didn't want

SHARON D. 
Rating:
5.0

Customer did not leave a comment.

jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Albert A. 
Rating:
4.0

Customer did not leave a comment.

Russ L. 
Rating:
4.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

It might be helpful if there were stands for the trailers

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Bernie K. 
Rating:
5.0

Customer did not leave a comment.

TERRY A. 
Rating:
5.0

Great service from these fellows! I made a mistake on my original reservation and they bent over backwards to fix it for me - highly recommend them - they understand the meaning of client service!

JOHN B. 
Rating:
5.0

Very easy process

Rachel F. 
Rating:
3.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Shannon C. 
Rating:
5.0

Even though I got to drop-off after hours was still easy to find and to return key to box.

JOANN K. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

TERRY A. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
3.0

A better explanation of services and what to expect on the return of the equipment.

Lewis T. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
1.0

This location has been used by me twice in the past 14 days. These complaints have been adressed and correceted by the area manager, however my experience still needs documented. The first rental was from lima with drop off at carls. After never receiving my 100$refund, I then called cust supp only to discover that "carls" had issued it as a cash refund. Which they kept and even after asking them about my refund directly they claimed no knowledge. Once cust srvc contacted them they then claimed to have it. Upon collection they docked me $30 for overmileage. My original contract was for 112 miles, the day after I returned the Uhaul to "Carls" they edited my miles to only having 60. Thus causing my mileage "overage" (which didnt exist prior to the edit. I also rented a uhaul from "carls" for one day. I had everything preregistered and checked in online. Total was$125. After driving off with the vehicle my credit card alert came thru and they charged me $285. Having added a tow pckg, a trailer and two added insurances - ALL of which were NOT on my original contract. Upon return I needed to have 1/2 a tank. I filled it to 9/16 and photographed the fuel gauge upon return. I then was charged a "fuel" charge with them claiming that I had returned with 1/4 a tank. I immediately went to "carls" and demanded to see the fuel gauge- since this $20 some dollars of fuel had been added and charged to me. Upon demanding to see the gauge in this truck it of course was exactly where i returned it. I took before and after photographs. Additionally I was then yelled at by "carls"- that they been doing this for 50 years and all i had to do was come talk to them. Keep in mind that the literal day before i inquired in person about some of these issues and was blown off. Per "carls" I guess that this is how buisness is done there and "if" I find the error then I am to..... Why should customers be over charged and have their orders changed and be lied to and cheated out of their money- THEN be expected to fight to get it back. One of the worst experiences I have had at any buisness; much less just U-haul. Thank you to the area mgr for getting my "stolen" money back - though I still paid dearly for this excellent service I received at the "carls" location in bucyrus, OH Would you ever use Uhaul again? mike@teadoctors.com

Mike Y. 
Rating:
2.0

Stop ripping people off

Danielle P. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
1.0

Customer did not leave a comment.

Suzanne H. 
Rating:
5.0

Customer did not leave a comment.

Roxie F. 
Rating:
1.0

They forgot my dolly had to send kid to pick it up and I still have. Not received my 100 deposit or my 58 some thing that is left over I was way under miles requested

Chad A. 
Rating:
5.0

Very helpful when I returned equipment

STEVEN M. 
Rating:
4.0

Customer did not leave a comment.

Elijah Z. 
Rating:
1.0

The truck that was rented to me had transmission issues, which I didn't realize until pulling away. My total was suppose to be $45 and some change, but I am now being charged an extra $55 and they can't seem to explain to me why.

Barbara F. 
Rating:
4.0

Customer did not leave a comment.

richard P. 
Rating:
3.0

Couldn't even find my reservation the first time. Told me I didnt have a reservation until after they called uhaul.

Freddie S. 
Rating:
5.0

Customer did not leave a comment.

Summer L. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
3.0

Make it obvious that there is an on-line portion that the customer needs to do before returning the car... this cost me 20$ because I'm not very good with computers

Todd S. 
Rating:
4.0

Customer did not leave a comment.

Alana M. 
No reviews have been submitted for this location.

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