Customer did not leave a comment.Debra S.
Customer Reviews for Carls Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Marc S.
Extremely cordial and made sure everything was just rightDewey C.
Very friendly and helpful !!SETH C.
Customer did not leave a comment.Mary F.
Awesome thank you!Jeffrey M.
Make sure that the truck/equipment is fully running. I had a bad tire and cause a very long slow shitty ride. Bounced and shacked all over the place. And smelled like burning oil every time we stopped.Christopher Z.
Very nice men. Helpful. Honest.William D.
Customer did not leave a comment.Stephen B.
Customer did not leave a comment.Krystal H.
Customer did not leave a comment.Natalie D.
Right turn signal on trailer was outClair O.
Awful already filed a complaintSharon D.
Customer did not leave a comment.Patricia H.
Customer did not leave a comment.HOPE A.
First of all, I was.late picking up the truck so that's all on me. However, they didn't have to be rude. They had a Ford truck pulled up like that's the one I would be taking. Then happened to figure it out they gave me a GM key for a Fors truck. But by this time, owners of the rental place had left. Tried calling...no answer. So I tried the key in the only GM truck on the lot and worked so I took that truck instead.Lisa B.
Rep needs to go over contact more. Safe Move was added to contact and I didn't want it. Rep did not ask me anything about whether or not I wanted the protection package.ASHLEY M.
They add insurance and charged me for things I didn't wantSHARON D.
Customer did not leave a comment.jeffrey A.
Customer did not leave a comment.Albert A.
Customer did not leave a comment.Russ L.
Customer did not leave a comment.JAMES R.
Customer did not leave a comment.James H.
It might be helpful if there were stands for the trailersPaul M.
Customer did not leave a comment.Bernie K.
Customer did not leave a comment.TERRY A.
Great service from these fellows! I made a mistake on my original reservation and they bent over backwards to fix it for me - highly recommend them - they understand the meaning of client service!JOHN B.
Very easy processRachel F.
Customer did not leave a comment.Jerry S.
Customer did not leave a comment.Shannon C.
Even though I got to drop-off after hours was still easy to find and to return key to box.JOANN K.
Customer did not leave a comment.Don M.
Customer did not leave a comment.TERRY A.
Customer did not leave a comment.Jeff B.
A better explanation of services and what to expect on the return of the equipment.Lewis T.
Customer did not leave a comment.JOSEPH B.
This location has been used by me twice in the past 14 days. These complaints have been adressed and correceted by the area manager, however my experience still needs documented. The first rental was from lima with drop off at carls. After never receiving my 100$refund, I then called cust supp only to discover that "carls" had issued it as a cash refund. Which they kept and even after asking them about my refund directly they claimed no knowledge. Once cust srvc contacted them they then claimed to have it. Upon collection they docked me $30 for overmileage. My original contract was for 112 miles, the day after I returned the Uhaul to "Carls" they edited my miles to only having 60. Thus causing my mileage "overage" (which didnt exist prior to the edit. I also rented a uhaul from "carls" for one day. I had everything preregistered and checked in online. Total was$125. After driving off with the vehicle my credit card alert came thru and they charged me $285. Having added a tow pckg, a trailer and two added insurances - ALL of which were NOT on my original contract. Upon return I needed to have 1/2 a tank. I filled it to 9/16 and photographed the fuel gauge upon return. I then was charged a "fuel" charge with them claiming that I had returned with 1/4 a tank. I immediately went to "carls" and demanded to see the fuel gauge- since this $20 some dollars of fuel had been added and charged to me. Upon demanding to see the gauge in this truck it of course was exactly where i returned it. I took before and after photographs. Additionally I was then yelled at by "carls"- that they been doing this for 50 years and all i had to do was come talk to them. Keep in mind that the literal day before i inquired in person about some of these issues and was blown off. Per "carls" I guess that this is how buisness is done there and "if" I find the error then I am to..... Why should customers be over charged and have their orders changed and be lied to and cheated out of their money- THEN be expected to fight to get it back. One of the worst experiences I have had at any buisness; much less just U-haul. Thank you to the area mgr for getting my "stolen" money back - though I still paid dearly for this excellent service I received at the "carls" location in bucyrus, OH Would you ever use Uhaul again? email@example.comMike Y.
Stop ripping people offDanielle P.
Customer did not leave a comment.Timothy R.
Customer did not leave a comment.Suzanne H.
Customer did not leave a comment.Roxie F.
They forgot my dolly had to send kid to pick it up and I still have. Not received my 100 deposit or my 58 some thing that is left over I was way under miles requestedChad A.
Very helpful when I returned equipmentSTEVEN M.
Customer did not leave a comment.Elijah Z.
The truck that was rented to me had transmission issues, which I didn't realize until pulling away. My total was suppose to be $45 and some change, but I am now being charged an extra $55 and they can't seem to explain to me why.Barbara F.
Customer did not leave a comment.richard P.
Couldn't even find my reservation the first time. Told me I didnt have a reservation until after they called uhaul.Freddie S.
Customer did not leave a comment.Summer L.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.david C.
Make it obvious that there is an on-line portion that the customer needs to do before returning the car... this cost me 20$ because I'm not very good with computersTodd S.
Customer did not leave a comment.Alana M.
Customer did not leave a comment.Robin G.
upfront pricingERIC P.
Customer did not leave a comment.KEVIN C.
Customer did not leave a comment.Deborah T.
Maybe offer a smoke free option. I drove this truck over 2000 miles in a cab that smelled like a bar in the morning. Not fun for a non smoker. Having the windows cleaned from the smoke would have been very nice too. The brakes in the truck were very stiff which made it hard to drive across country.Christopher M.
Customer did not leave a comment.Dennis L.
Customer did not leave a comment.Helene C.
The guy was really wasnt very nice at all wasn't friendly at all.. he did help me get my car off the the trailer.. which was nice..Katrina T.
Carl's was a pretty nice place. Carl was helpful and courteous. The only issue I had was NOT with Carl's but with the locations. I requested a truck online 11 days prior to my move to be in Tiffin, OH 45 minute drive away from Carl's. One wasn't available for a one way trip. I had to drive to Carl's to pick up the truck and drive it to Tiffin, OH where I needed it. Yes they gave me more miles and a bigger truck to compensate but I still had to drive an extra 1.5 hrs round trip and put gas in the truck for the mileage I did not need but had to use to get the truck to where I needed it.Kevin L.
Customer did not leave a comment.Timothy M.
When I placed my truck order online, I chose the location I wanted to pick up the truck according to the availability of the truck needed. When I arrived to pick it up at the chosen location, it was not there. The truck I was using was at another location so I was late picking it up as it was not where I was told it would be. Another customer that day had the same thing happen to him previously where he had to travel 30 minutes away to get his truck. When orders are made online, the trucks need to be where they are intended to be picked up. Moving is on a schedule and a mistake like these can be costly.Ralph T.
This location was friendly and helpful with answering all of my questions. Thank youShawnie B.
Customer did not leave a comment.Robin H.
all in all it was an easy process and im not sure how you could make it any betterJoshua N.
Customer did not leave a comment.Tim M.
Customer did not leave a comment.Brad H.
Customer did not leave a comment.Kenneth L.
Uhaul made me drive 25 miles to a different location to pick up transport from where originally rented. Also trailer was not at site at time rented. I think I should get a credit for this hassle and inconvenience.Al S.
Customer did not leave a comment.James S.
Customer did not leave a comment.Chris G.
Customer did not leave a comment.lisa S.
Customer did not leave a comment.kathy L.
Contact them like you are supposed to when you change reservation pick up location and truck size. regional rep did not okay switch with us had Carl not contacted us and then contacted the rep wed have had a fiasco. my moving blankets were not available for pick up either. had to go to another store to get them.Jody H.
I rented a 10 foot truck for 4 hours at a charge of 19.95, I also took the 14.00 insurance. I told the man that we only had the truck for 4 hours he wrote the contract for 24 hours. according to your website my bill is for 52.34 they have taken 100.00 off of my card and I still have not had any kind of refund. I got the truck with 7/8 of a tank and returned it with a full tank. I even took a garden hose and sprayed the truck out to clean it well. it was a little muddy when we got it, as we have had some very rain weather I understood the mud, however I did not want to return it in this shape, so I cleaned it out. Now they are holding 100.00 and my bill should have been 37.48, and yet your site says my bill was 52.34, which ok 79 cents per mile, we maybe did 10 miles at the most, at that my bill should be less than 50.00. I am very upset with this company and this location. I will never use this again, and will not recommend them to anyone.Anita S.
Customer did not leave a comment.Desra S.
Customer did not leave a comment.Tom L.
Customer did not leave a comment.Deborah K.
Customer did not leave a comment.Jerry F.
Customer did not leave a comment.Philip B.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.matt C.
Customer did not leave a comment.Delores R.
Customer did not leave a comment.Robert N.
Customer did not leave a comment.Timothy P.
friendly service, able to get in /out quickly. thank yourick M.
Customer did not leave a comment.lindser K.
Customer did not leave a comment.mark E.
Customer did not leave a comment.Rick R.
went to get U-Haul and card was charged , and they did not print contract but continue to try and charged card and froze acct. then to go get auto transport lights we're not working. Delayed my trip almost 5 hrs. Am not happy to say the least.Timothy L.
Customer did not leave a comment.Tracy R.
Couldn't have been be easier, truck ran great.Brian S.
Customer did not leave a comment.Tim M.
Customer did not leave a comment.Kathy F.
Customer did not leave a comment.Donald M.
Incredible customer service! Carl made the whole process smooth and easy...Not to mention the absolute coolest U-Haul location I've ever seen. We highly recommend Carl and this location.Katie G.
Customer did not leave a comment.David B.
I was never asked about buying insurance and they added it in so my bill was higher and that upset mejoseph D.