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Customer Reviews for Carmel Church Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is awesome. For a small community, this location was well stocked with rental equipment.
Joseph HWes does an awesome job
GLENNALAN MWe dropped off the truck on Sunday. September 27, 2023 at around 11am dropping the keys in the drop box. When calling in to confirm, I was told the status showed the truck was never checked in. In speaking with Brittany from customer service, she placed me on hold after I informed her of what was happening; she called the drop off location to ask if the truck was there and they did confirm it was. It seemed however the workers at the Kinsale location did not check the truck in, this was now Tuesday, September 29, 2023. We were originally charged having a receipt for $500 plus when we picked up the truck. We were again charged an additional $400 plus on Friday, September 30. I have used Uhaul several times in the past and have never had any issue until now
Richard JDropped off in the evening, location wasn’t open. Outside looked very nice
Charles BVery pleased with the help we got from the rental place.
Eugene CCustomer service at both locations was exceptional.
Mark POwner of facility charged an extra day, then when I showed him my email showing return time he said I'm not here to argue take it up with uhaul. He was charging me over $100 more than my email reservation.
Brandon WUnfortunately the U-Haul Truck rented air conditioner was not working, there was a leak in Granny’s Attic and the passenger windshield wiper flipped, flopped and spun around. The U-Haul Agents Kimberly and Javier provided OUTSTANDING customer service throughout this process. Waiting on response from Matt in regards to an adjustment for the malfunctioning equipment experienced with this rental. Thanks.
Valerie AExcellent service! Five stars plus….
EDWARD KBest experience I’ve had with a Uhaul location yet! Nice guys running the shop there, will come back when I need tires!
Katherine EWhile the pickup and drop was easy enough, the booking was an absolute disaster. No one could confirm where my drop off location was. I had to cancel the reservation and re book because the drop off location was an hour from my desired location. Absolutely miserable experience.
hilary mVery respectful
ANGELLUIS RThey may have just been busy, but they were unable to help us until 2 hours after our scheduled pick up time. Some of the staff were very helpful once they started helping us.
Connor LRear passenger side tire on 6X12 had a leak and was low. Set roadside but provider were over 1 1/2 hours away. so not repaired. Had to air up often on trip. Notified drop off site of tire.
Frank SThey didn’t haven’t my reservation number and wanted me to return the U-Haul to them because it was scheduled for someone else.
Amanda DMake sure all equipment requested is in truck.
Nolan SNA
Malinda GAwful service, cheated with gas mileage. sad way to do business
David PI rented a truck for a one way trip that would take about three hours at the most . I rented this truck on Jan.5,2023 I did not have to return the truck until Jan. 7,2023 ? I did not want to rent a truck for that length of time , because I knew that I only needed the truck for just three hours . I feel that I did not have any other choice , other than to pay for two extra day that i did not use ? this is not the frist time that I had to pay for extra days that I did not need to use a truck , from your company .
MICHAEL MVery friendly and efficient
STEVE MFriendly personnel.
Fausto LThis location charged me a $25 cleaning charge which is bull shit as the truck was as clean as o got it. If anyone actually reads these, would like to dispute this $25 cleaning charge.
Timothy HEverything was great but the internet portion was not impressive. When it said I would get a verification code, it texted me a pin. Then it told me there was a verification code error.
Marvin JLower prices lol
Wesley MThe location im was great and service was great but the uhaul trailer itself was junk the door was so dented up I couldn’t hardly open or close it witch made it almost impossible to use for what I needed it for then on top of that the roof leaked and ruined about 3000$ worth of electric rc cars
Jeremy BGreat service
GLENNALAN MVery easy to find!
Carl PNo improvements needed.
Malinda GFriendly staff and very informative.
Kelley BThis was a pickup location changed by Uhaul because my original reservation was screwed up by the Lexington MD store. Not only was the new location closer but they had the original 4 x 8 in stock. Great store and kudos to the Uhaul corporate guy who fixed this for me!
Jeffrey PExcellent customer service. Will definitely recommend and use again
EARLLEO CVery happy overall with customer experience.
DAVID PThis was not the location that I reserved, and I had to drive an hour and a half out of my way just to get the size trailer I had reserved. It was very inconvenient and it would have been nice if I had known the trailer I needed would not be available at the location I chose.
Lois MNo problems, went as it should which is fairly rare.
Robert SStore was closed, even though they supposedly had Saturday hours. This location was 90 MILES from where I wanted to pick up the truck; a distance further than I planned to use the truck, App did not work for over an hour, phone call to U-Haul hung up after 45 minutes with no response. No one available at the shop or at it’s phone number, and we were not the only ones trying to retrieve a truck.
ERIK HWes is very accommodating and understanding. Works well with customers
GLENNALAN MFantastic! On-time, friendly, and very helpful. Will always use Carmel Church Storage in Kinsale, VA.
Kenneth MUhaul the company, has lost its customer service. The company doesn’t care whether a truck is available or not after reservation date approach’s
GLENNALAN MGreat service
Elizabeth JHad a trailer on the day we called. Appreciate it!!
Matt bDo not wait until 24 hours prior to give a pick up location when a customer nooks the reservation in person at a specific location that would be convenient for them. Horribly customer service and I will never rent from uHaul again.
Travis PWes was very accommodating to my benefit and it was appreciated
GLENNALAN MHave the dollies available when a customer make reservations for all equipment to be available and on hand. Do not have the customer waiting for over twenty minutes for service
PENNYTERESA TThe back of the truck was a bit dirty and the moving pads were not in the truck. Luckily the location was open and got us the pads we ordered. The pads were not very clean.
Jeffrey EAwesome dealer couldn’t have been easier
Greg SGreat equipment and great service
PATRICKWILLIAM FUhaul needs to do more to make sure items are where the customer reserved it , or at least not 1 hour away
JOHNMICHAEL ANeeds more flat trailers on board !!! Good. job Overall
cecil BWesley is the best. Courteous, efficient, and reliable service. DAVID P
DAVID PThis site was not easy accessible for me however this location had the moving truck I needed.
Horace AExcellent service.
EDWARD NThey were very helpful and friendly, everything went smoothly !
Sasha KMy original pick up location was in Richmond VA. I reserved a 6 x 12 trailer a week ahead of pick up. They had no trailer when I arrived. Terrible experience. Had to drive 1 1/2 hours to pick up a truck. Will go with Penske anymore
David MNone
Donald C