My original pick up location was in Richmond VA. I reserved a 6 x 12 trailer a week ahead of pick up. They had no trailer when I arrived. Terrible experience. Had to drive 1 1/2 hours to pick up a truck. Will go with Penske anymoreDavid M.
Customer Reviews for Carmel Church Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.COLLEENDEA J.
Customer did not leave a comment.ruth W.
Customer did not leave a comment.KATHLEENJOANNE R.
Customer did not leave a comment.Toya P.
Customer did not leave a comment.David L.
Customer did not leave a comment.DENNISOWEN T.
uhaul owner was friendly and very efficient. i would highly recommend this locationkathy L.
Customer did not leave a comment.Robert U.
Customer did not leave a comment.ANTONIODOUGLAS G.
I had no problems or complaints about the service I received or the U Haul rental. My first time renting one of your truck. I would rent from the company again.JACQUELYNEGREENE C.
Good experienceGLENNALAN M.
Customer did not leave a comment.Josh B.
Location to remote.MITZIANN H.
Customer did not leave a comment.Theodore R.
Customer did not leave a comment.Brett W.
Customer did not leave a comment.Gary M.
Customer did not leave a comment.Lynn F.
Customer did not leave a comment.Wilson C.
Customer did not leave a comment.EDWINJ III H.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.SAMANTHARENEE C.
Customer did not leave a comment.MARTINA W.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.Apri C.
Customer did not leave a comment.Helena C.
Your franchisee was helpful, thorough a n.v d friendly. Transaction was painless.ken C.
So very helpful to me in this disaster move...Iva G.
Customer did not leave a comment.David N.
The gentleman that helped us was very nice. We had issues hooking up our truck to the trailer because of electrical issues but he was super patient with us and we were able to get a box truck last minute which helped us tremendously. Thanks again for your outstanding service!Brittany J.
Customer did not leave a comment.Ayala M.
Customer did not leave a comment.Raymond H.
Superb service! 4th time using....always friendly, knowledgeable and helpful. Has helped me with several order changes, gets the equipment I need if it's not currently at his location, and has opened early to accomodate a tight schedule.JOE H.
Real close to final destination but cell coverage was spotty. Made it hard to check out on the phone.Raymond H.
Customer did not leave a comment.Dana W.
We're told to verify drop off via email. However, another family member dropped off truck, so I couldn't verify location on my phone since I was 60 miles away and therefore could not complete drop off verification via email. This nonsense would have cost me an additional $20, however I spoke to the drop off person the next day who was understanding of the problem.Barry V.
Rivets on the tail light came out do to vibration, not an accident. That shouldn't be the customer's responsibility, but I was charged $100 for damage.Dennis S.
We have been unable to reach anyone by phone. This location did not have a way to self checkout by submitting a paper envelope outside the office. Therefore we had to call Uhaul when we dropped off the equipment on a Saturday when the office was closed & we were still charged for an extra day.Jonathan C.
Customer did not leave a comment.Mike C.
Customer did not leave a comment.Hadie R.
Location called me 2 days after drop off saying I would be charged $500+ for dropping the truck off there. It was discussed with the reservation agent that I was to drop off there. A total rip off!! Worst experience ever with U-haul!!!Kristin G.
Customer did not leave a comment.Janet F.
Customer did not leave a comment.John P.
Nothing - the staff at this location were extremely friendly and helpful.John G.
Hello, Overall the Customer Service experience was EXCELLENT. There aren't enough truck rental options at this location. Only one truck was available.Valerie A.
Customer did not leave a comment.michael M.
Customer did not leave a comment.Steve B.
Great place to rent a Uhaul from good servicecharles O.
Nothing needs to be improved.winlette B.
U-Haul needs to provide more equipment,so that customers have more ability to use that locationKenneth M.