Customer Reviews for Caroline SuperMarket

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Caroline SuperMarket

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Michael T. on

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No from now on I'm going to use Penske

David B. on

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Mary, the lady I dealt with was outstanding and very professional and courteous. She made the whole process very simple and easy on us. Which was awesome since moving is stressful enough, and she made sure we were taken care of.

Tierra T. on

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Alvin F. on

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Richard W. on

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Steven H. on

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RONALD T. on

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Samantha S. on

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Back of truck was full of broken glass inside of truck cab was dirty with food and trash. Had to clean the back of truck before we could load our belongings.

wendall G. on

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The person who checked us in was not very knowledgeable of the computer system and was not very friendly.

Brittany S. on

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Henry J. on

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The website did not allow the agent to accept my credit or debit card for the deposit. As such, I had to leave a cash deposit. Not a problem for me, as I had the cash on me. However, I had to come back when the Agent was available (next morning). Agent was very apologetic, but it was not her fault.

Stephen A. on

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They were very helpful in getting my needs taken care of, I believe her name was Mary, very knowledgeable of here job

DALE S. on

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Nothing, great place to rent from with wonderful people.

WENDELL Stuart C. on

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Customer did not leave a comment.

JEMAL' C. on

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The checkin/checkout process was a little arduous but the truck did its job. Only ONE clerk in the establishment knows how to deal with U-Haul reservations; be prepared to wait...

Scott C. on

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Pam C. on

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don M. on

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Nathan W. on

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Jason S. on

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Gwendolyn M. on

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I don’t know the young lady’s name there but she was awesome very very helpful.

EDGAR M. on

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I drove 45 minutes to pick up the truck, I was supposed to pick up the truck at 1:45 PM in Beaverdam and return it in Fredericksburg but the truck was available at 3 PM and I was obligated to return it in Beaverdam before 9 PM. It was not a pleasant experience since I had rush and drive 45 minutes (22 miles of Country roads) to return the truck before 9PM.

britany F. on

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Had no gas in truck was on e and took forever to get uhal truck had me put $30 in gas then say going to pay me back get back drop truck off at say no need you to put another $30 in gas poor poor

Matthew G. on

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I paid in full when i picked the unit up. I returned it early and the receiving location wanted to charge me $65 more! They worked in the system after i showed them my receipt but still charged me an additional $2. I will never rent a Uhaul again.

Kenneth F. on

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harold M. on

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Attendant had an attitude cause I would not in hook trailer

treymane F. on

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Stop trying to get customers to pay other people bills

Christine H. on

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Dale B. on

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Verify gas level before taking off. There was less gas than stated but when I advised the clerk she took care of the issue. Good customer service.

Michael C. on

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Everything went smoothly from picking up truck to return of truck.

Joe P. on

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Very helpful

Katherine S. on

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Mary and Linda went above and beyond to help me out with renting a uhaul. They were very helpful and appreciated!

Judith L. on

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james C. on

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completely satisfied

Phyllis L. on

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I was repeatedly told that I would receive a call the day prior to pick up to tell me the location for pick up, even though it was Christmas Day. Needlessly to say, I did not get the phone call.

Jerome S. on

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Julie was superb! Great customer service throughout the whole uhaul rental process. Was treated with respect and kindness which made the process real easy.

Joanne K. on

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frank B. on

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You have several locations that are closer and should have trucks returned that were not....scheduling was a nightmare.

Wendy C. on

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Very friendly and helpful !

LORI E. on

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Customer did not leave a comment.

ALYSE P. on

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Faster check out time. Takes more than a half hour to hour to check out. Overall ladies are very nice, uhaul just doesn’t train them properly. Not their fault it’s yours.

Jennifer V. on

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RACHEL D. on

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virginia A. on

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mary beth B. on

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JAIME R. on

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Ashley E. on

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I was charged additional charge after I was informed that I would not be. For my next move I will not be using uhaul.

JASON C. on

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Customer service best I ever seen.

Kenneth C. on

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Check in was efficient, friendly, and as expected.

Tina F. on

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Thank you!

Thomas K. on

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The distance was far for my pickup. I thought it was initially Broad Street location in Richmond VA. I did the travel because I needed the truck.

michael A. on

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Customer did not leave a comment.

Avery P. on

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My pick-up location was changed to an hour from my home and I was only notified 24 hours before it happened. More notice would have been appreciated as it was a major inconvenience.

clevie P. on

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I felt everyone was very helpful.

Matthew L. on

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Uhaul rescheduled my pick up without letting me know. I was sent to a complete different location to pick up. I ordered a 26’ truck and got a 15’. Horrible experience with Uhaul. I will never use this company again. I will make sure to let everyone I know about my experience.

Rusty F. on

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Was not happy he was mad about haveing to much haul at this locashone

Steven H. on

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Timothy F. on

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Aaron S. on

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Service is great it's so much easier and faster than the old way.the online registration makes everything much easier. Aaron

joseph B. on

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Bait and switch estimated rate. Estimated rate went from $89.00 estimated to being charged $125.00 upon equipment return. During estimate process, I was clear on days rented and insurance costs. Insurance went up and charged an additional day not included in the estimate. Do not do business with U Haul.

WILLIAM F. on

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Joseph B. on

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Don't overcharge. I had the truck for less than 48 hrs and got charged for 3 days.

JERRY W. on

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Drop off location was to far from where we moved and we got charged for the additional miles

Joseph G. on

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Make sure tk.is full of gas!

Bridget S. on

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Outstanding customer service. Keep doing what your doing.

Ron M. on

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n/a

Matthew R. on

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The same person running the store should not also be running the Uhaul rentals.

SIMON M. on

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Customer did not leave a comment.

Scott P. on

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JOSH M. on

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was in store for 45 mins. cashier was unable to work system correctly. Had to get manager. Manager then tried advising I had to have additional insurance, did not enter the correct pick up time or drop off location so it resulted in multiple phone calls to resolve.

Nathan W. on

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Back of the truck was not swept prior to me arriving. There was a piece of old padding in the back of the truck and a ripped condom wrapper as well.

RONALD E. on

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Customer did not leave a comment.

MARIE ANN P. on

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They we're new at but got the help needed very very friendly a great experience for me

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