Customer did not leave a comment.Frank O.
Customer Reviews for Caroline SuperMarket
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Diana S.
Customer did not leave a comment.Chardaja D.
Customer did not leave a comment.Brian S.
1 800 customer service was an absolute joke. 45 mins on hold and once put back hold 3-4 timesMike C.
Mary at Caroline Market and the cashier, very , very helpful. Very thoughtful. Outstanding customer service. Would recommend them . 5 StarsMonty F.
Customer did not leave a comment.Suzanne W.
Customer did not leave a comment.KIMBERLYANN B.
Customer did not leave a comment.Stephen L.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.Kayla S.
Customer did not leave a comment.Glen W.
I would like to have had a better selection, the van was nice but there was no in between sizeBrent K.
Very Helpful and Friendly, Thanks!Elizabeth D.
Customer did not leave a comment.Frank O.
The counter lady that helped me return the rental was quick and easy to complete the rental process.ADAMJOSEPH H.
Customer did not leave a comment.Juanita P.
Nothing significant to report.Robert J.
The woman who ran the counter there and did all the paperwork was wonderful and very helpful.Christopher N.
Customer did not leave a comment.Ken R.
The ladies that run and work at Carolines Market have always been, knowledable completely helpful with 4 rentals I have gotten there in the last few months. I would use them any time I needed a truck in thatarea and highly recomend that locationGustavus G.
Customer did not leave a comment.TYLERAARON W.
Nothing. Great service. Easy to use. Thank you!Daniel Z.
Very professional, took time to make sure order was taken care of; customer service was extremely patient, courteous, really felt like everyone had my best interest at heart! Thanks again!Michael G.
It rained after I loaded the truck. Water leaked in through the roof and my boxes on the top shelf got wet. I do have picturesJohn W.
Mary did a great job considering my reservation was changed at the last minute by uhaul, from 10 minutes away from my house to 1.5 hours at Beaverdam, Va which is literally in the middle of nowhere. The people at fault are whoever changed my appointment, not Mary.Christian M.
Customer did not leave a comment.KEVIN R.
Customer did not leave a comment.Wilberto F.
The lady that handles the Uhaul rentals left early and went to the pool. Fast forward, I was doing the rental over the phone using the company phone during a pandemic. She had to leave the pool and come back to redo my rental. I was there 50 minutes even after I set everything up online two weeks earlier. Will never go back there!Jason R.
Great helpful staff!Erika B.
They were helpful, efficient and friendlydebra B.
I registered on line and picked up truck in about 10 minutes. Fast, excellent service at sign in and return. Could not have been happier.Gustavus G.
Customer did not leave a comment.JOSE L.
Problems with the site caused two holds to be placed on my credit card for the one rental. Not sure if that was due to human error or the site crashing.Quiana F.
Customer did not leave a comment.Christopher S.
They are great. Have worked with them for years now. Great, low-key country location near my house.Thomas Z.
Customer did not leave a comment.Sherry C.
Sustain your awesome customer service and support to all people.Floyd C.
Very convenient location for me, and very helpful personnel. I struggled with 24/7 drop off, so I went inside and they had me on my way in about 5 minutes.Scott P.
The truck was not clean. The windows had dead insects on the inside. The outside of the windows were so dirty that I had to clean them.michael W.
Customer did not leave a comment.James C.
Customer did not leave a comment.Penny N.
Super quick easy return, excellent experience.Philip R.
Customer did not leave a comment.Renee B.
Customer did not leave a comment.Kimbey J.
Customer did not leave a comment.Wayne C.
Make sure that you check that your pervious customer cleaned the trunkbarry G.
Customer did not leave a comment.Kelly H.
Check in process needs to be faster.Kevynn B.
Customer did not leave a comment.Thomas M.
No from now on I'm going to use PenskeMichael T.
Mary, the lady I dealt with was outstanding and very professional and courteous. She made the whole process very simple and easy on us. Which was awesome since moving is stressful enough, and she made sure we were taken care of.David B.
Customer did not leave a comment.Tierra T.
Customer did not leave a comment.Alvin F.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.RONALD T.
Back of truck was full of broken glass inside of truck cab was dirty with food and trash. Had to clean the back of truck before we could load our belongings.Samantha S.
The person who checked us in was not very knowledgeable of the computer system and was not very friendly.wendall G.
Customer did not leave a comment.Brittany S.
The website did not allow the agent to accept my credit or debit card for the deposit. As such, I had to leave a cash deposit. Not a problem for me, as I had the cash on me. However, I had to come back when the Agent was available (next morning). Agent was very apologetic, but it was not her fault.Henry J.
They were very helpful in getting my needs taken care of, I believe her name was Mary, very knowledgeable of here jobStephen A.
Nothing, great place to rent from with wonderful people.DALE S.
Customer did not leave a comment.WENDELL Stuart C.
The checkin/checkout process was a little arduous but the truck did its job. Only ONE clerk in the establishment knows how to deal with U-Haul reservations; be prepared to wait...JEMAL' C.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Pam C.
Customer did not leave a comment.don M.
Customer did not leave a comment.Nathan W.
Customer did not leave a comment.Jason S.
I don't know the young lady's name there but she was awesome very very helpful.Gwendolyn M.
I drove 45 minutes to pick up the truck, I was supposed to pick up the truck at 1:45 PM in Beaverdam and return it in Fredericksburg but the truck was available at 3 PM and I was obligated to return it in Beaverdam before 9 PM. It was not a pleasant experience since I had rush and drive 45 minutes (22 miles of Country roads) to return the truck before 9PM.EDGAR M.
Had no gas in truck was on e and took forever to get uhal truck had me put $30 in gas then say going to pay me back get back drop truck off at say no need you to put another $30 in gas poor poorbritany F.
I paid in full when i picked the unit up. I returned it early and the receiving location wanted to charge me $65 more! They worked in the system after i showed them my receipt but still charged me an additional $2. I will never rent a Uhaul again.Matthew G.
Customer did not leave a comment.Kenneth F.
Attendant had an attitude cause I would not in hook trailerharold M.
Stop trying to get customers to pay other people billstreymane F.
Customer did not leave a comment.Christine H.
Verify gas level before taking off. There was less gas than stated but when I advised the clerk she took care of the issue. Good customer service.Dale B.
Everything went smoothly from picking up truck to return of truck.Michael C.
Very helpfulJoe P.
Mary and Linda went above and beyond to help me out with renting a uhaul. They were very helpful and appreciated!Katherine S.
Customer did not leave a comment.Judith L.
completely satisfiedjames C.
I was repeatedly told that I would receive a call the day prior to pick up to tell me the location for pick up, even though it was Christmas Day. Needlessly to say, I did not get the phone call.Phyllis L.
Julie was superb! Great customer service throughout the whole uhaul rental process. Was treated with respect and kindness which made the process real easy.Jerome S.
Customer did not leave a comment.Joanne K.
You have several locations that are closer and should have trucks returned that were not....scheduling was a nightmare.frank B.
Very friendly and helpful !Wendy C.
Customer did not leave a comment.LORI E.
Faster check out time. Takes more than a half hour to hour to check out. Overall ladies are very nice, uhaul just doesn't train them properly. Not their fault it's yours.ALYSE P.
Customer did not leave a comment.Jennifer V.
Customer did not leave a comment.RACHEL D.
Customer did not leave a comment.virginia A.
Customer did not leave a comment.mary beth B.
Customer did not leave a comment.JAIME R.
I was charged additional charge after I was informed that I would not be. For my next move I will not be using uhaul.Ashley E.
Customer service best I ever seen.JASON C.
Check in was efficient, friendly, and as expected.Kenneth C.
Thank you!Tina F.