Customer Reviews for Cascade Select Market
(U-Haul Neighborhood Dealer)

39 reviews

204 W Cowlitz Ave   Castle Rock, WA 98611

(360) 967-1041

Hours

  • Mon–Sun
    8 am–6 pm

Services at this Location:

Contact Us

(360) 967-1041

204 W Cowlitz Ave
Castle Rock, WA 98611

Services at this Location:

Hours

  • Mon–Sun
    8 am–6 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Have checkout info for customer at checkout time, so they dont have to wait for the email.

KATHLEEN W. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP M. 
Rating:
4.0

Customer did not leave a comment.

Frank S. 
Rating:
4.0

Customer did not leave a comment.

Marvin Z. 
Rating:
5.0

please inform people that only a specific number of miles on the trucks are covered and after that the driver agrees to pay the extra milage...its just for idiot people like me that sometimes are to stressed to do the right thing and read it going out the door lol...other than that you folks are awesome...if i ever move again i will be using uhaul products and equipment.

Dawn M. 
Rating:
4.0

Customer did not leave a comment.

Cheryl S. 
Rating:
5.0

The trailer I rented was very old and had many dents. However it worked very well and I had no problems

John S. 
Rating:
1.0

Over charged on miles cab and box filthy. Returned cleaner and with more fuel than I receive it and then was over charged my miles for my troubles. Most likely last time I'm using uhaul period and recommending others to go elsewhere as well

Matt S. 
Rating:
3.0

I checked in online previous to pickup. Reservation was for 8am. I arrived at 7:55am. When I arrived they didn't have my reservation. After calling U-Haul they told me it was booked by Longview for the Castle Rock location and the reservation was being switched over. I was then told it is better to come into their location to make sure the truck is reserved, which of course defeats the convenience of online booking. I then proceeded to the truck using the online tool, and found three areas of damage not logged. I took a picture using the tool and waited for 5 minutes for the pic to load, but it never did. I went back into the store and informed them. They called U-Haul again and I was told to take pictures with my phone and then they would work it out upon my return. Finally left at 8:35am. So much for a fast check in online. Returned the vehicle and everything went smooth and I was out of there in about 10 minutes. Overall, everything worked out, but it was inconvenient and a laborious process.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Marvin Z. 
Rating:
3.0

Customer did not leave a comment.

katie H. 
Rating:
5.0

I was quoted three prices 2 before I took the uhaul and 1 after I only ues it 6 hrs and bill after putting gas back in it was over 200.00 79 miles Rates were ridiculous I didn't appreciate get lower quotes before I left and over a hundred dollars more then the quote when I got back I feel I was deceived bait and hook deal .

Jeffrey B. 
Rating:
1.0

Customer did not leave a comment.

Amanda N. 
Rating:
3.0

Customer did not leave a comment.

Rochelle S. 
Rating:
2.0

I am 83 years old. The information provided by the dealer was difficult to understand. This person tried to send information to us on my phone which never came through. We were provided a reservation quote by the personnel in Longview WA as $87.48 for the unit we reserved. They were very professional. We were never asked about insurance nor did we need any. Apparently it was put on without our knowledge.

Norm R. 
Rating:
5.0

Customer did not leave a comment.

Theodore J. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
1.0

we did the entire check out in our phone and it told us to simply put the key in the drop box. The people there had no clue about a drop box and asked us to wait. Their computer was down and we stood there almost an hour and they finally said oh just give us the keys. What the heck is going on. In too if everything the cab heater didn't work and it was d ok cold my husband had to stop and buy gloves just so he could drive! This was atrocious from beginning to end! Never ever using uhaul and recommending on social media no one else does either.

CRAIG P. 
Rating:
5.0

I was out of gas

Dean R. 
Rating:
3.0

Customer did not leave a comment.

DAVID L. 
Rating:
3.0

Customer did not leave a comment.

RYAN G. 
Rating:
5.0

Customer did not leave a comment.

jeff S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

ALLISON S. 
Rating:
4.0

Customer did not leave a comment.

MELVIN V. 
Rating:
1.0

We rented a 20' u-haul truck. Told it was $40 per day ÷ mileage. We would be allowed 30 miles at $1.15/mile. We would drop off in Longview 12 miles from my location in Castle Rock. Instead of $75 we were charged more than $160.00. Nobody advised us that when you don't return truck to where you rented it, which would have been much easier, we were charged double the price. This is scam. We could not read poor quality of contract on phone and Cascade printer wasn't working so we had no paperwork to consult. Not Happy Les Murphy

LESLIE M. 
Rating:
1.0

Have more trucks at location so that I don't have to spend more money to bring the truck back to the same location. Very frustrating and inconvenient.

JASON F. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

Don B. 
Rating:
1.0

My reservation wasn't used. I was charged for a dolly I didn't use. I was given no instructions and my contract was not sent to me so I had no Information to return the trick

KERRI SUE S. 
Rating:
4.0

Please make sure all uhaul dealers are properly trained to check in and check out equipment.

Maranda G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Location is right inside the grocery store. Customer service was excellent. In and out in about 5 minutes and on our way. Very easy process since we had ordered online.

RUSSELL S. 
Rating:
4.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

This was a great experience

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
1.0

Ripped me off for miles and Increased rate and amount of miles from previous trip. Was driven less then 1 mile 730 sw Hibbard loop apt a to select market. They changed rate and added previous days. I was aggred at 40 cents per mile not 109 104 or whatever

Travis W. 
Rating:
5.0

Customer did not leave a comment.

SUSAN ANNETTE K. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH M. 
No reviews have been submitted for this location.

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