Staff was very friendly during both visits and were genuinely happy to help. Vehicle was clean and ran well, having no issues at all.SEAN F.
Customer Reviews for Castle Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very friendly and worked quickly to get me on the road. They were professional and the environment was clean and welcoming.Amy B.
This was a great customer service experience. The young ladies that assisted me were very pleasant and friendly, had a great attitude, was very knowledgeable about completing the documents fast and efficiently and had me out the door in no time. One was in training and she got me started while the other one working on something else. Both together made it a great customer service experience. ThanksCharles B.
Customer did not leave a comment.Toronda M.
Very nice and helpful staffVernell M.
The pickup place was wonderful and the staff was more than accommodating. Highly recommend Castle Self Storage - easy in, easy out!!! Excellent, EXCELLENT place to work with!!! Thank you for saving my day after dealing with the incompetence of U-Haul corporate. What I am upset with is U-Haul in general. I made reservations +2 weeks prior to pickup at a specific location and time. I had people coming from out of town, over 100 miles, to help pack up my mothers home. I was very specific with the pickup location and time because of the coordination. I did not receive a phone call the evening prior to pickup. I called, waited for over 20 minutes only to get transferred to the regional office where I waited for another 15-20 minutes. This is when I found out the pickup location changed and the time was 4 hours after my original pickup time. Why even try to set a time? I gave ample lead time for the rental to ensure my pickup location and time would be fulfilled, but I guess I am wrong and am disappointed with U-Haul corporate for dropping the ball and adding another layer of stress into an already stressful day.Craig L.
Customer did not leave a comment.Toronda M.
The rep at this location was wonderful. Very efficient and on top of it. Made everything quick and easy.NANAKO W.
Customer did not leave a comment.Ann C.
Customer did not leave a comment.Jeff Z.
Customer did not leave a comment.nathani B.
Customer did not leave a comment.Marco W.
I would not recommend this location because they called me the next day to accuse me of still having their equipment and I handed the keys to someone at the front desk and when I drove by later on the same day the truck was reversed the way I parked it so they let me know they seen that the truck is backAnthony R.
I encountered three employees during my rental and all three were very knowledgeable and professional and very helpfulRonda S.
Probably have a few more small vehicles on handOwen A.
Customer did not leave a comment.Kristian C.
My experience was great. Landon (employee) was very courteous, friendly and professional. I would definitely recommend the Uhaul service at Castle Self Storage.Maureen T.
Chris was very helpful. Check-in was a breeze. Overall, great experience! Will be renting from them again.Jonathan H.
Customer did not leave a comment.STEPHANIE L.
Customer did not leave a comment.Robert B.
The truck was dirty. Also, for U-haul in general, I believe this is my last U-haul rental, the price per mile is too excessive.Robert M.
Customer did not leave a comment.Jeanette W.
Equipment and storage area were clean and ready to go, Personnel were great, they made the experience quick and easy as well as being extremely friendly.STEVEN B.
Excellent customer service here,great place.Robert B.
Customer did not leave a comment.Adrianna R.
Customer did not leave a comment.Romaro W.
Customer did not leave a comment.christopher D.
Customer did not leave a comment.CECIL S.
Customer did not leave a comment.Stephanie T.
Friendly staff! Great experience overall.Matthew B.
Cortnee was very knowledgeable and professional thanks for making my experience great. Thanks again and keep up the good work Cortneemichael F.
No improvement necessary, U-Haul associate at North East Mini Storage was fantastic she accommodated all of our needs and questions.herman H.
Customer did not leave a comment.David G.
It was great.Amy A.
Customer did not leave a comment.Caitlin S.
Customer did not leave a comment.Gregg B.
Customer did not leave a comment.VINCENTPAUL M.
Customer did not leave a comment.Princetta J.
Customer did not leave a comment.CHRISTINE W.
Customer service was very professionalJames W.
Customer did not leave a comment.Ginger K.
Customer did not leave a comment.STEPHANIE H.
Had to Rent-A-Car and drive to Maryland 30 miles away to get a U-Haul.JOHN I.
Nothing the ladies that help me me were great and very helpful/ friendlyCharnise F.
Customer did not leave a comment.Chance B.
This office added an additional 5 miles to my total price. I wrote down the miles when I parked to truck.William T.
Only a couple of parking spots, so difficult to maneuver large moving truckMegan M.
Customer did not leave a comment.Felicia B.
Very perfessionalVivian A.
When I rented the van i was told there was going to be a $65 hold on my card, I replied $65 the uhaul employee stated yes but don't worry that won't be the final price. I assumed this meant it was going to be a cheaper cost when I went to settle up another employee stated the coast was $69 plus I put $10 gas in the van. So basically I paid close to $80 to use a van for for not even 2 hours time. I tried to explain this to the 2nd employee stated that the other employee should have explained it better to me. I said well how is this my fault and I tried to talk things out and with the employee and have a better understanding of the situation she began talking over me and and stated well I could have charged you more basically being a smart ass to me. No one should be treated this way when renting a vehicle.James R.
Customer did not leave a comment.Andre A.
Customer did not leave a comment.Maritza A.
Customer did not leave a comment.Kerry J.
Customer did not leave a comment.Joanne F.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Michael K.
When I dropped it off I told him that the windshield wipers need to be replacedGERALD S.
Customer did not leave a comment.Sheila S.
Customer did not leave a comment.John M.
Efficient and quick. Location was clean!Marcus F.
My grandson actually hauled the trailer to Maryland to a storage facility that we rented to hold our goods while we finalized our main move in September. He submitted the paperwork to the clerk and she told him where to leave the trailer when it was empty. The next day I received a cal from u-haul asking where the trailer was. I contacted my grandson, got the information from him, and relayed it to the lady when she called the next day. It turned out that we had delivered the trailer to the wrong u-haul location which is very close to the one that expected it. She indicated that she did not understand why the place that we left it did not record the trailer as being returned. But everything worked out OK. All in all our experience in Maryland was OK and I will rent from u-haul a large truck when we move in September.Travis C.
When charging the client, be upfront about rental for the days chosen. I understand mileage is later factored in. My rental case out to be approximately $315, which is not accurate for the two day rental plus mileage.Jaffet F.
Service is always friendly no matter who is checking you out. It was quick, easy, and the van smelled like Fresh Pine when I got it. I choose this place every time I need to rent a van.KARIDA C.
Customer did not leave a comment.Christopher C.
When paying for a service, the customer should not have to be made to travel to multiple locations for the goods or services in which they are paying. It does not seem like good business practices to change locations from which a service was ordered and give the customer no recourse but to have to waste their time that they are paying for, to go to a different location in order to get what they have rented. I have rented with u-haul in the past but this last experience has left a lasting bad taste in my mouth.Gregory E.
nothing everything was wonderfulJennifer D.
Amanda was professional, friendly and efficient. Would definitely return to this location.Denise Y.
Customer did not leave a comment.Ivan G.
Customer did not leave a comment.BLAIR S.
Customer did not leave a comment.William O.
No problemleroy C.
The person that I spoke with when I went to go and pick up the truck was only worried about being on her phone. I was given no instructions on how to drop it off. I had to call Uhaul to get instructions and then the box wasnt even there for me to drop off the key. I had to end up putting it in a payment box.JACKIE W.
The lady who helped us was so friendly and knowledgeable.Lauren B.
Check in person name Landon was very rude. Told me to leave after asking about why she checked in my gas tank at 1/4 when it was above the line. I received my truck right in the middle of 1/4 and 1/2. When 18 miles. That doesn't even make sense. She then gave me the u haul number and told me to leave. I had both my kids (4 and 1) with me. I told her I was not leaving until it was solved. She then went in the back office and called â€œher bossâ€ who she was referring to as babe speaking nasty about me. I remained calmed and continued my on speaker conversation to u haul. She comes from the back claiming her manager said that I need to leave. I ask for her managers number and she refused to give it to me. So I asked her to call and put it on speaker. Instead of using the company phone she uses her cell phone to call a guy named Robert. Who says if they asked for me to leave then I should respect their wishes. And I ask for his name and position so I can report him as well because there is no reason I'm being asked to leave unless it's a race issues. I'm not making a scene at all. She goes she feels uncomfortable and sayings that her name is Landon and it's sir. I continue my conversation with u haul who lets me know someone will reach out to me later about this dispute. It's upsetting that they have no problem charging my card but getting it back takes forever. This is not the first time they have lied about how the truck was returned so I took a picture of where the mileage and gas tank was. I showed this picture to Landon and who admitted it was not on the 1/4 prior to calling whoever. But said she put it there because the contract says if it's at the 7/16 line they have to put it 1/4. Sounds like more lies to me. A 3 hour rental for 18 miles for an estimate charge of $50 turns into close to $100 because employees are dishonest about where the gas tank level is. Dissatisfied once again with castle storage in white plains or la plata md.Antonia G.
Customer did not leave a comment.Jason I.
Clean well run businessStanley B.
Transmission on truck was not great and cup holder was broken - frustrating on a long distance moveAlun P.
Customer did not leave a comment.linda S.
Very clean facility and truck. Superior assistance from the staff working during the time I was there. I would highly recommend this location to others.Arthur F.
For the most part, the exterior and the interior were clean with the exception of a foul smell in the interior of the vehicle that made it difficult to drive for the first hour.Leopoldo N.
Not much, the service was great!!!!Leroy F.
Customer did not leave a comment.Karida C.
Some type of beeping alarm keep going off as I drove the vehicle. I could not figure out what the alarm was for or why it was sounding.Michael M.
Customer did not leave a comment.John H.
Customer did not leave a comment.Jeffrey G.
employees were very helpful... CAWCharlotte W.
Customer did not leave a comment.Ramon A.
Customer did not leave a comment.Michelle B.
The headlight was out and the side view mirror on the passenger side was broken. But, she exchanged our truck with no further problems.Cynthia B.
Air freshener for the truckHans F.
Customer did not leave a comment.Carla W.
Customer did not leave a comment.Kezell P.
O had trouble with the app. It needs to more user friendly. I was set up by Jenna but when I came back several hours later after hours I had to go on the app & do it all over again.SIDNEY H.
I had a 26 foot truck. There was no space to park the truck if arriving after hours.I was not told that I needed a code to enter and leave after hours. To get the truck to a safe parking location, I followed another customer that had a code, into the strorage area to park the truck. I then could not get out unless I had a code. I was fortunate because the facility manager was just leaving and allowed me out. There should be a more definitive notice about having a code if arriving after hours at this location. Also had no space to park a 26' truck outside the fenced storage area if I didn't have a code. The manager was very helpful, friendly and understood my dilemmaWarren G.
The customer service and representation was excellent. They answered all questions in a professional manner and with a smile. I would highly recommend renting a U-Haul and Storage Unit from them. Thanks, Karenkaren S.
Customer did not leave a comment.Gwen R.
I love the way U-Haul allows you to check the trucks out through their app. We needed the truck early and if we would have waited for the Lobby to open we wouldn't have been able to do anything until 9:30 or 10:00 2-3 hours wasted.Leatha B.
Customer did not leave a comment.Carolyn D.