Customer Reviews for Center Point Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Center Point Rentals

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Robert B.
Rating:

Customer did not leave a comment.

Barb B.
Rating:

We had made reservation in Marion , Ia Had to go three different places to get everything we needed. Why do people make reservations? I would never recommend u-haul to any one. The uhaul in marion should not being doing rentals for uhaul at all.

Ronald S.
Rating:

Nothing it was a great venture

AMIEE H.
Rating:

It was a quick process and Shiela and Ted were very helpful. It all went smooth.

bradley M.
Rating:

Customer did not leave a comment.

Brian P.
Rating:

Very easy process. Lady working was very friendly and helpful. She went over everything and was patient while I asked questions. I would go back to this location every time. I appreciate how friendly she was.

Wayne H.
Rating:

Customer did not leave a comment.

WAYNE G.
Rating:

Customer did not leave a comment.

amanada P.
Rating:

Customer did not leave a comment.

Andy F.
Rating:

Customer did not leave a comment.

Walter M.
Rating:

Very quick and friendly. I didn't catch her name, but she, too, was excellent.

Roger M.
Rating:

Great service

ANGELA P.
Rating:

Customer did not leave a comment.

Teresa T.
Rating:

Easy to drop off even though closed. We did have difficulty with the return app The picture that was requested On the app for confirmation of mileage and gas would not work. Had to call corporate headquarters to get advice on what to do. They were able to verify our truck return and advised taking our own picture for verification. Otherwise all went smooth.

Rebecca S.
Rating:

The Employees were very helpful. Sheila handled the transaction like a trooper, especially when the system failed. Although, my bank account was charged twice, she has been doing her best trying to figure things out. The people that handle the billing need to get their crap together and figure out why I was double charged and reimburse me.

STEVE M.
Rating:

Customer did not leave a comment.

Steven R.
Rating:

Customer did not leave a comment.

Edward C.
Rating:

The staff was A plus. They went above and beyond.

Edward C.
Rating:

very helpful staff. they went above and beyond to accommodate us in our moving process

Leslie D.
Rating:

very good person working there

Devin B.
Rating:

Customer did not leave a comment.

Christopher A.
Rating:

Customer did not leave a comment.

Brian K.
Rating:

Customer did not leave a comment.

Larry M.
Rating:

The experience I had was frustrating, but except for having to drive out of my way to Center Point I have to say that all my problems had to do with my phone and not the rental place or the rental equipment. U-Haul said they would give me a $50 refund for driving out of my way so can't complain.

Timothy P.
Rating:

Customer did not leave a comment.

William H.
Rating:

Customer did not leave a comment.

Richard S.
Rating:

Customer did not leave a comment.

John B.
Rating:

Customer did not leave a comment.

Rosetta L.
Rating:

Nothing staff was very friendly and helpful, made things so easy and comfortable for me, Thank You again Shelia for all your assistance, God Bless and happy holidays

Steve J.
Rating:

People were great. Bent over backwards to help me out in any way they could.

Danny H.
Rating:

I was promised an enclosed 5x8 covered trailer in Cedar Rapids on my.original.reservation. It was made on line Dec 1, 2019 under the U haul promise it would be there at 10:30,am on Dec 2. When I arrived at the CR station the manager said the lady was in Nebraska and trailer was not due in CR until Dec 3. Manager.then found out trailer she had was not the eclosed 5x8 I was supposed to pick up. Based on that the CR location called Des Moines. Through all this wait time of nearly two hours a trailer I needed was found in Center Point, IA. I had to drive 15 miles north then 15 miles back to Cedar Rapids,IA to load the 5x8 enclosed trailer then drive back north to my destination to Lake Mills, IA. So I ended up driving past Center Point where I picked the trailer a. hour earlier. I hated to see U haul have to pay me $50 for the broken promise but based on.loosiing nearly 3 hours of my time and driving 30 miles round trip extra I.was happy to assume I would get some compensation under the U haul promise. The Center Point lady manager was excellent in helping me get the trailer I needed and get on my way. The trailer worked great and I turned in trailer the same day in Clear Lake, IA so even though I had two day rental I only used for 4 hours. I.liked the one way drop off as it filled my.need well. Errors hapoen in business all the time as we all are only human. I think.the U haul promise is a very good business plan as well.as customer relations.plan.

Lowell F.
Rating:

Customer did not leave a comment.

jamar H.
Rating:

Customer did not leave a comment.

jamar H.
Rating:

Customer did not leave a comment.

Ryan L.
Rating:

Quick and easy checkout.

Aaron M.
Rating:

Customer did not leave a comment.

Wayne M.
Rating:

Customer did not leave a comment.

James C.
Rating:

Nothing as far as I am concerned.

Daniel C.
Rating:

Very accommodating!

philip K.
Rating:

Customer did not leave a comment.

BRAD B.
Rating:

Customer did not leave a comment.

Kevin K.
Rating:

Ted and Sheila were great. Apologized for U Haul's pricing and rental process,

Heidi M.
Rating:

Customer did not leave a comment.

Kyle K.
Rating:

I wish I would have know ahead of time that Uhaul doesn't accept checks, so maybe let people know this ahead of time. (Or take checks)

Kandi S.
Rating:

Customer did not leave a comment.

Ashley M.
Rating:

Friendly staff. Would definitely rent from here again and recommend to others.

tiffany E.
Rating:

Customer did not leave a comment.

Jonathan C.
Rating:

Customer did not leave a comment.

Jeff M.
Rating:

Despite the U-Haul system being down Sheila was very courteous and helpful. I would use them as a pick-up location again.

Joel W.
Rating:

Customer did not leave a comment.

Donald P S.
Rating:

Very easy to locate and drop off

Bill B.
Rating:

Customer did not leave a comment.

Thomas C.
Rating:

Customer did not leave a comment.

William L.
Rating:

The representative at this location went above and beyond my expectations for the rentals I was assigned to pick up at this location

Michelle W.
Rating:

Customer did not leave a comment.

Amanda D.
Rating:

Customer did not leave a comment.

Nathan R.
Rating:

Very inviting! Took care of me very quickly. Will be back to this location next time I need a rental.

Monte B.
Rating:

Awesome!

John Paul B.
Rating:

Troy and Shiela were very helpful. Thank you. We will do business again.

shelanne G.
Rating:

There would be no improvements, I was 100% happy with the service

Herbert S.
Rating:

Customer did not leave a comment.

Taylor T.
Rating:

Everything was amazing!

Dan K.
Rating:

No safety latch on rear door of trailer so after a few bumps the latch released and the doors flew open. One tire was dry rotted and cracked

Justin M.
Rating:

Customer did not leave a comment.

Ed S.
Rating:

Customer did not leave a comment.

dan J.
Rating:

very friendly and helpfull

Mike N.
Rating:

Great customer service, couldn't ask for a better place to go!

Lauren K.
Rating:

Nothing. You guys were amazing and so friendly and kind. I will never use another uhaul place. Definitely will come here when I move again!

Joel W.
Rating:

Customer did not leave a comment.

Steve T.
Rating:

I can't think of anything that needed changing.

Cathy B.
Rating:

I called and the lady told me one price and I said ok . Then when I dropped off the truck is when I found out the lady lied to me about how much I was going to pay. It was 3 times more then what the lady told me on the phone . I never would have got it from them if I know that is what I was going to have to pay. I will NEVER go there again and I will tell all my friends to NEVER go there.

Abagail W.
Rating:

Customer did not leave a comment.

Keefe B.
Rating:

An absolutely pleasant experience!

Kris R.
Rating:

Customer did not leave a comment.

Robert W.
Rating:

I've rented with Uhaul and Center Point Rentals a few times now. They are always friendly, helpful, have what is needed and accommodating.

KAYLA B.
Rating:

The place was great and they were ready for us! Great Local Business!

Mark W.
Rating:

Customer did not leave a comment.

marlin H.
Rating:

Customer did not leave a comment.

Andrew S.
Rating:

Don't change a thing. Very professional and friendly.

lisa J.
Rating:

I was disappointed that I was given a location that I would be picking up The truck prior and then at the last minute was given something that was a half hour away. I was also disappointed that the people I talked with recommended a certain size truck after telling them all the things I had that did not get my belongings in it and then I had to come back and get something to attach to it. I was also disappointed that U-Haul did not work with me too make up that difference or help me in any manner just telling me that the “computer tells them what size to give .” Not a good experience with U-Haul but this was not the fault of the pick up location.

Bruce G.
Rating:

Customer did not leave a comment.

Jeremy M.
Rating:

Customer did not leave a comment.

Heather M.
Rating:

Customer did not leave a comment.

Brent S.
Rating:

Center Point Rentals has great customer service. I would recommend them to anyone!

Nancy C.
Rating:

Customer did not leave a comment.

Brent W.
Rating:

Customer did not leave a comment.

Sheila C.
Rating:

Customer did not leave a comment.

Tek P.
Rating:

Staffs are very polite and answered any question or concern

Stefanie M.
Rating:

Rude owners. NEVER again would I pick up or return to this location.

Jason J.
Rating:

Customer did not leave a comment.

Dennis D.
Rating:

Customer did not leave a comment.

della C.
Rating:

Customer did not leave a comment.

Sarah Z.
Rating:

Customer did not leave a comment.

David D.
Rating:

the dealer needs to know the products better and how they operate

Hayley W.
Rating:

Customer did not leave a comment.

Cody R.
Rating:

Customer did not leave a comment.

Joel W.
Rating:

Customer did not leave a comment.

dean S.
Rating:

Customer did not leave a comment.

Sheila C.
Rating:

Customer did not leave a comment.

Mike E.
Rating:

wonderful people to deal. Meet every need we had.Thank You

No reviews have been submitted for this location.

Back
To Top