Customer did not leave a comment.Shanda S.
Customer Reviews for Central KY Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be open when you say that you're going to be open. Since I was going to be dropping the truck off on a Sunday afternoon, I specifically looked for a drop-off location with Sunday hours. The website and front door both said that they were open until 2PM on Sundays. I arrived at 1PM, the door was locked and no one answered the phone. I spent twenty minutes trying to get the Return My Truck feature on the App to work properly. When I called the Customer Service help line, I heard a recording for 15 minutes saying that they would be with me soon. No one ever answered. After 15 minutes we figured out the app and hung up I left two voice messages this morning asking them to confirm that they had found the truck and checked it in. No one ever called. Eventually, I did get a final invoice with the correct mileage and no additional charges, so I assume that they found the truck,JAMES E.
Very Friendly and great service. Easy pick upNgabo M.
I was rescheduled the day of the move and the place was way out of the way and closed reg manager had to come cut the lock and remote check out the truck he had to give me a discountEdward D.
Went to pick up at 10 am. The door was locked and no one answered the door or phone for almost 30 minutes. Person wasn't very knowledgeable about the equipment.Robert K.
No one at facility when I arrived, had to call for service. Employee stated he tried to call the day before but his phone wasn't working but didn't follow through to tell me my equipment wasn't there. The equipment was sitting on the lot and I informed them of this. Employee shows up and never gets out of truck to inspect equipment and only got out to get an employee sleeping at the premises to assist with placing the trailer on the truck. I would not recommend this facility to others due to poor customer service!!!!!Eugene H.
Customer did not leave a comment.ASHLEY T.
Customer did not leave a comment.Motaz A.
Customer did not leave a comment.Bill C.
Customer did not leave a comment.Nicolas R.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.KATHY W.
Customer did not leave a comment.Larry H.
Customer did not leave a comment.Peter W.
Awesome staff and would definitely use it againjeremy M.
Customer did not leave a comment.Savannah S.
Better communication about pick up time cut off. But great service.LARRY F.
Pickup was an hour late, due to not a single employee being at the pickup location. Rear tires were bald. Be one time, and maintain your vehicles better.Todd J.
Stop price gouging. Greedy bastards.Keith T.
It seems like the building was either new or recently renovated, but it's a little like a maze to find the office (?) where you check in.Katherine C.
Customer did not leave a comment.COLE H.
States this is 24hr drop off location but nobody is available after hours and Uhaul contact was not easily made.David C.
Very helpful. I needed assistance unhooking the trailer due a back injury. They were nice to assist me.ERIC B.
Returned after hours. Limited instruction. Poor wife, limited parking options or direction.JOSEPH L.
I think better communication between workers is key. I had a reservation for the trailer and it sounded like the worker want actually supposed to be in. Very thankful for his help and thankful he was there to get us our trailer.KATIE LYNN O.
EXCELLENT customer serviceStanley S.
Returned same day, got charged for 2 days.JOSHUA W.