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Michael B.
Customer Reviews for Centre Commercial Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rarely leave customer satisfaction reviews for anything. However today was a great experience. Tonya, the office manager, was extremely helpful. I explained that I needed to pick up a new lawn tractor, gave her the dimensions and she took a tape measure out with us to double check widths. It's a good thing she did as I would've rented the wrong trailer. A 5x6 trailer does not have 5' of width inside! A 5x8 is different too! I actually had to rent a 6' wide, enclosed trailer to have enough room to fit the new tractor with 54†mowing deck. The office manager went above and beyond to ensure I had what I needed to pick up my new equipment and get it home. Also, I have a race trailer, pontoon and bass boat trailers. I tow stuff all over the country. The safety chains on the Uhaul trailers do not hook to the hitch on my 2017 GMC 2500HD without knowing a couple little workarounds. Had the office manager not came out to check trailer widths AND ensure I was hooked up safely and ready to go, I'd still be trying to figure out how to do it or would've driven 100 miles with a trailer I couldn't use. Only suggestion I would make is for Uhaul to give their folks tablets or an iPad to use out on the lot instead of a phone. Fields in online forms are often not easy to do on a phone. We had to remember some numbers and go back inside to the computer so the manager could get my contract filled out. That took a bit more time but I understood her problem as there are data entry websites that I use frequently that scroll down menus, etc don't work properly on a phone. Aside from that, A++ experience at this location.
Rick P.Forgot leave my utility dolly and the left tire was completely flat
Frank H.The truck smelled like dirty animal or manure. Other than that it was clean.
Jessica D.Staff went over and above helpfulness, would highly recommend to all.
Stephan G.The only only negative was that there wasn't a truck available in Zanesville for a one way trip in the size I needed. It would've been a lot cheaper for me that way. Otherwise everything was great.
Daniel N.Make sure customer knows where pickup is not driving around to wrong location
Vanessa L.Excellent service. Helped us get the right vehicle after another location let us reserve a vehicle they didn't have. Saved our moving day!
Nathan N.Give the right information,,,,
MCARTHUR LEE T.The mobile app and mobile check in process were cumbersome and did not work. We ended up Having to do an in person contract
RUSSELL DEAN B.Mobile device return of rental did not work. Said I did not have any rentals to return. So directions on how to return were not mentioned. Other than that it was great. Connie from the uhaul place was very helpful anytime I called her to set it up
Matt C.It took me an hour from check in to get off of the lot. Facility had no one to hook up the trailer. I had to do myself.
Ronald A.great customer service.
richard G.My only complaint is that 2 weeks advance I requested a 10 ft truck, the day before my move was told I would have to get a 15 ft. I rented a 10 foot due to the tightness of the area I was going.
Kim C.They were friendly and quick. Very easy to return equipment.
Donald M.Exceptional service
Lonnie S.sorry it took so long to post this but I thank you for your service it was excellent and I don't think of anything you guys could have done better
Thomas R.It is not so much the pick up location that was a problem. They did forget to place a dolly in the truck. The main problem is the online process.
Charles C.Remote location
delores B.This is an excellent place to rent Uhauls The staff is very friendly and helpfull!! They are very knowledgeable as well
Joe L.Make it easier to get the code for the key lock boxes, it took me a half hour to receive it. But this is amazing how on weekends now, you can still get a truck... Thank you
Cory P.